Molly Leffler
chelsea.vandervort83@hotmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44183593 | Lost package follow-up | Closed | Normal | — | fragrancedamaged | 5h | ○Sent, no reply | — | — | — | May 13, 2026 | May 18, 2026 | |||
| 47820567 | Address change after shipping | Solved | Normal | — | Phone | bopisvipdamaged | 1h | ⊘Not fired | — | — | — | May 9, 2026 | - | ||
| 81121600 | Cancel subscription / Auto-replenish | Solved | High | — | influencerloyaltysamples | 1d 5h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |||
| 81899379 | Discount code not working | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - | |||
| 50685489 | Lost package follow-up | Open | Normal | — | shade-matchdamagedgift-card | - | —Skipped | — | — | — | Apr 20, 2026 | - | |||
| 74726077 | Pro discount enrollment | Solved | High | — | appfragranceshade-match | 4h | ⊘Not fired | — | — | — | Apr 2, 2026 | - | |||
| 66821529 | Cancel subscription / Auto-replenish | Pending | Normal | — | shade-matchsamples | - | —Skipped | — | — | — | Apr 1, 2026 | - | |||
| 64842613 | Where is my order? | Closed | Urgent | — | Social | — | 1d | ⊘Not fired | — | — | — | Mar 3, 2026 | Mar 9, 2026 | ||
| 97935144 | BOPIS order cancelled at store | Closed | Normal | — | Chat | samples | 1d 15h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 10, 2026 | ||
| 36142809 | Cancel order request | Solved | Urgent | — | shippingrefundapp | 3d | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |||
| 81759359 | Where is my order? | Solved | Normal | — | Chat | gift-card | 1d 21h | ⊘Not fired | — | — | — | Feb 15, 2026 | - | ||
| 21390910 | Missing samples in order | Pending | Normal | — | Chat | shade-match | - | —Skipped | — | — | — | Jan 4, 2026 | - | ||
| 16087899 | Refund not received | Solved | Normal | — | Social | samples | 23h | ⊘Not fired | — | — | — | Jan 2, 2026 | - | ||
| 12821545 | Return after 30-day window | Pending | Normal | — | shade-matchbopis | - | —Skipped | — | — | — | Dec 23, 2025 | - | |||
| 16480745 | Birthday gift not received | Open | Urgent | — | Chat | bopiswholesalesamples | - | —Skipped | — | — | — | Dec 11, 2025 | - | ||
| 29843329 | Refund not received | Solved | Low | — | loyalty | 2h | ⊘Not fired | — | — | — | Dec 10, 2025 | - | |||
| 84671943 | Discount code not working | Solved | High | — | appvipbopis | 1d 7h | ●Responded | 2/5 | — | — | Dec 5, 2025 | - | |||
| 93873779 | Store experience feedback | Solved | Urgent | — | Chat | refundwholesalevip | 1d 2h | ●Responded | 9/11 | — | — | Nov 28, 2025 | - | ||
| 68658099 | Allergic reaction concern | Solved | Normal | — | — | 2d 2h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |||
| 90564309 | Klarna / Afterpay split issue | Closed | Normal | — | shade-matchgift-card | 3d 2h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 28447556 | Missing samples in order | Solved | High | — | appdamagedbopis | 6h | ●Responded | 4/5 | — | — | Oct 27, 2025 | - | |||
| 21727287 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |||
| 63568057 | Shipping cost question | Closed | Normal | — | Chat | returns | 1h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Oct 2, 2025 | ||
| 53208488 | Pro discount enrollment | Solved | Low | — | damagedsamplesgift-card | 2d 17h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |||
| 73684251 | Item authenticity concern | Closed | Normal | — | Social | damagedwholesale | 1d 13h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 26, 2025 | ||
| 63273053 | Loyalty points not posting | Solved | Urgent | — | Chat | — | 11h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | ||
| 37770886 | Refund not received | Solved | Low | — | gift-cardrefund | 4h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |||
| 66273343 | Influencer code not working | Solved | Normal | — | Social | influencervipfragrance | 22h | ⊘Not fired | — | — | — | Aug 25, 2025 | - | ||
| 10601524 | Price match request | Open | Normal | — | — | - | —Skipped | — | — | — | Aug 22, 2025 | - | |||
| 80648500 | Order arrived damaged | Solved | High | — | Social | refundinfluencer | 5h | ⊘Not fired | — | — | — | Aug 17, 2025 | - | ||
| 35612311 | Insider tier issue | Solved | Normal | — | Chat | shade-matchsamplesreturns | 5h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | ||
| 69079524 | Address change after shipping | Solved | Urgent | — | Chat | — | 5h | ●Responded | 4/5 | — | — | Jul 9, 2025 | - | ||
| 64296694 | Item authenticity concern | Solved | Normal | — | Chat | shade-matchvip | 3h | ⊘Not fired | — | — | — | Jun 14, 2025 | - | ||
| 76961495 | Restock alert for backorder | Solved | Normal | — | vipshade-match | 2d 14h | ●Responded | 3/5 | — | — | Jun 5, 2025 | - | |||
| 19462130 | Order arrived damaged | Closed | Low | — | — | 1d 6h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 6, 2025 | |||
| 67024289 | Wholesale order question | Closed | High | — | vipgift-card | 1d 14h | ○Sent, no reply | — | — | — | May 25, 2025 | May 29, 2025 |