Willard Ritchie
Marquee Events·juana_braun79@marqueeevents.co
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17006150 | Insider tier issue | Closed | Normal | Willard Ritchie | Marquee Events |  Vilma Gusikowski | app | 21h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 48317767 | Lost package follow-up | Closed | Normal | Willard Ritchie | Marquee Events |  Mr. Skyla Trantow | Chat | influencershade-matchgift-card | 5d 18h | ●Responded | 3/5 | — | — | May 15, 2026 | May 22, 2026 |
| 05841089 | Wholesale order question | Solved | Normal | Willard Ritchie | Marquee Events |  Kip Schroeder IV | Chat | — | 18h | ●Responded | 10/11 | — | — | Apr 24, 2026 | - |
| 25365361 | Missing items in shipment | Solved | Low | Willard Ritchie | Marquee Events |  Oscar O'Hara | Chat | loyaltysamples | 6h | ⊘Not fired | — | — | — | Apr 17, 2026 | - |
| 14898766 | Missing samples in order | Solved | Normal | Willard Ritchie | Marquee Events |  Garth Dooley | damagedapp | 1d 6h | ●Responded | 4/5 | — | — | Apr 11, 2026 | - | |
| 63266045 | Klarna / Afterpay split issue | Pending | Normal | Willard Ritchie | Marquee Events |  Yazmin Jast | Chat | shade-matchshippingrefund | - | —Skipped | — | — | — | Apr 6, 2026 | - |
| 78445896 | Influencer code not working | Closed | Low | Willard Ritchie | Marquee Events |  Katrina Johns | bopisshipping | 8d 8h | ●Responded | 2/5 | — | — | Mar 18, 2026 | Mar 31, 2026 | |
| 31426617 | Refund not received | Open | Normal | Willard Ritchie | Marquee Events | Yazmin Jast | samplesloyalty | - | —Skipped | — | — | — | Feb 11, 2026 | - | |
| 13030314 | Cancel subscription / Auto-replenish | Open | Normal | Willard Ritchie | Marquee Events |  Steve O'Conner | Social | gift-card | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 52880158 | Refund not received | Closed | High | Willard Ritchie | Marquee Events | Katrina Johns | samplesvip | 3h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 10, 2026 | |
| 74325456 | Cancel order request | Solved | Normal | Willard Ritchie | Marquee Events | Yazmin Jast | gift-cardapp | 9h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 90487500 | Where is my order? | Solved | Normal | Willard Ritchie | Marquee Events |  Leonard Waters-Howell | — | 2h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 39960408 | Gift card balance question | Solved | Normal | Willard Ritchie | Marquee Events | Katrina Johns | — | 2d 1h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 45057227 | Question about product ingredients | Solved | Low | Willard Ritchie | Marquee Events |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 69519260 | Refund not received | Closed | Urgent | Willard Ritchie | Marquee Events |  Miss Amber Hintz Sr. | Chat | — | 15h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 26, 2025 |
| 00727372 | Wrong shade sent | Closed | Low | Willard Ritchie | Marquee Events | Leonard Waters-Howell | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 19, 2025 |
| 61832875 | Gift card balance question | Closed | Normal | Willard Ritchie | Marquee Events | Steve O'Conner | — | 1d 13h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 4, 2025 | |
| 76901967 | Cancel subscription / Auto-replenish | Solved | Normal | Willard Ritchie | Marquee Events | Kip Schroeder IV | damagedreturnsshipping | 22h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 54986108 | Refund not received | Solved | Urgent | Willard Ritchie | Marquee Events |  Faith Hilll | Chat | returnssamples | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 74620439 | Question about product ingredients | Closed | Low | Willard Ritchie | Marquee Events | Miss Amber Hintz Sr. | — | 1h | ●Responded | 5/5 | — | — | Nov 3, 2025 | Nov 6, 2025 | |
| 02357054 | BOPIS order cancelled at store | Solved | Normal | Willard Ritchie | Marquee Events | Yazmin Jast | — | 2d 12h | ●Responded | 1/5 | — | — | Oct 31, 2025 | - | |
| 31513922 | Wrong shade sent | Solved | High | Willard Ritchie | Marquee Events |  Dr. Mandy McLaughlin | fragrancerefund | 9h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 49238978 | Discount code not working | Solved | Normal | Willard Ritchie | Marquee Events |  Lily Raynor | Chat | refundwholesale | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 86052693 | Cancel subscription / Auto-replenish | Solved | Normal | Willard Ritchie | Marquee Events | Faith Hilll | — | 11h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 09368478 | Loyalty points not posting | Solved | Normal | Willard Ritchie | Marquee Events |  Kaela Friesen | Chat | damagedbopisshade-match | 1d 20h | ⊘Not fired | — | — | — | Oct 15, 2025 | - |
| 21628537 | Order arrived damaged | Solved | Normal | Willard Ritchie | Marquee Events |  Tommy Kuvalis | bopis | 6h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - | |
| 17720873 | Restock alert for backorder | Solved | Normal | Willard Ritchie | Marquee Events |  Julie Hodkiewicz | Chat | gift-cardinfluencerreturns | 1h | ●Responded | 2/5 | — | — | Sep 19, 2025 | - |
| 26054897 | Question about product ingredients | Solved | Low | Willard Ritchie | Marquee Events | Tommy Kuvalis | bopisdamaged | 8d 13h | ●Responded | 2/5 | — | — | Sep 16, 2025 | - | |
| 66554625 | Allergic reaction concern | Solved | Normal | Willard Ritchie | Marquee Events | Vilma Gusikowski | fragranceappshipping | 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 59166655 | Where is my order? | Pending | Low | Willard Ritchie | Marquee Events |  Eula McKenzie | fragrance | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 09445903 | Restock alert for backorder | Closed | Normal | Willard Ritchie | Marquee Events |  Mr. Lonie Hudson | damagedwholesale | 2d 3h | ⊘Not fired | — | — | — | Jul 26, 2025 | Jul 31, 2025 | |
| 72193525 | Order arrived damaged | Closed | Normal | Willard Ritchie | Marquee Events | Kaela Friesen | fragrancevipgift-card | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 26, 2025 | |
| 31362370 | Gift card balance question | Solved | Normal | Willard Ritchie | Marquee Events |  Mr. Cade Senger | gift-cardapp | 22h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | |
| 79291879 | Shipping cost question | Solved | High | Willard Ritchie | Marquee Events | Kaela Friesen | Chat | vipshade-match | 4h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - |
| 40034259 | BOPIS order cancelled at store | Closed | Low | Willard Ritchie | Marquee Events | Lily Raynor | refund | 6h | ⊘Not fired | — | — | — | Jul 2, 2025 | Jul 4, 2025 | |
| 91150231 | Foundation match help | Closed | Normal | Willard Ritchie | Marquee Events | Tommy Kuvalis | — | 5h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 5, 2025 | |
| 82567729 | App crashes at checkout | Solved | Urgent | Willard Ritchie | Marquee Events | Dr. Mandy McLaughlin | shippingshade-match | 7h | ●Responded | 9/11 | — | — | Jun 16, 2025 | - | |
| 09924773 | Wrong shade sent | Solved | Low | Willard Ritchie | Marquee Events | Yazmin Jast | Chat | fragranceshippinggift-card | 4h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - |
| 57702052 | Restock alert for backorder | Closed | Normal | Willard Ritchie | Marquee Events | Eula McKenzie | Chat | wholesaleshade-matchfragrance | 19h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 19, 2025 |
| 54619639 | Birthday gift not received | Open | Urgent | Willard Ritchie | Marquee Events | Steve O'Conner | vipdamaged | - | —Skipped | — | — | — | May 23, 2025 | - |