Mohamed O'Keefe
wyman25@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27009929 | Lost package follow-up | Solved | Normal | Mohamed O'Keefe | — |  Mr. Cade Senger | shade-match | 7d 8h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 87221445 | Refund not received | Open | Normal | Mohamed O'Keefe | — |  Katrina Johns | refundshade-matchvip | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 71997025 | App crashes at checkout | Open | Normal | Mohamed O'Keefe | — |  Mr. Eliza Gerhold IV | samplesapp | - | —Skipped | — | — | — | May 10, 2026 | - | |
| 96757131 | Gift card balance question | Solved | Normal | Mohamed O'Keefe | — |  Dr. Mandy McLaughlin | loyaltyinfluencervip | 1d 17h | ●Responded | 4/5 | — | — | Apr 24, 2026 | - | |
| 67440388 | Cancel subscription / Auto-replenish | Closed | Normal | Mohamed O'Keefe | — | Dr. Mandy McLaughlin | returns | 1d 4h | ●Responded | 3/5 | — | — | Apr 24, 2026 | Apr 28, 2026 | |
| 20589472 | Order arrived damaged | Solved | Normal | Mohamed O'Keefe | — |  Tommy Kuvalis | loyalty | 5h | ⊘Not fired | — | — | — | Apr 17, 2026 | - | |
| 13195946 | Influencer code not working | Solved | High | Mohamed O'Keefe | — |  Vilma Gusikowski | influencershade-match | 1d 12h | ●Responded | 9/11 | — | — | Apr 16, 2026 | - | |
| 68058614 | Foundation match help | Solved | High | Mohamed O'Keefe | — |  Leonard Waters-Howell | shippingloyalty | 2d 21h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 39056717 | Influencer code not working | Solved | Low | Mohamed O'Keefe | — |  Kaela Friesen | Chat | fragrance | 23h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 15426640 | Allergic reaction concern | Solved | Normal | Mohamed O'Keefe | — | Dr. Mandy McLaughlin | Chat | gift-cardinfluencerfragrance | 2d 23h | ●Responded | 7/11 | — | — | Mar 25, 2026 | - |
| 32081740 | Allergic reaction concern | Solved | High | Mohamed O'Keefe | — | Mr. Cade Senger | loyalty | 1d 23h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 05491746 | Cancel subscription / Auto-replenish | Closed | High | Mohamed O'Keefe | — |  Lily Raynor | shade-matchshipping | 1d | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 16, 2026 | |
| 76616361 | BOPIS order cancelled at store | Closed | Normal | Mohamed O'Keefe | — |  Steve O'Conner | Phone | shippingsamplesloyalty | 18h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 6, 2026 |
| 88397629 | Question about product ingredients | Pending | Low | Mohamed O'Keefe | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Feb 26, 2026 | - |
| 61059479 | Store experience feedback | Closed | Normal | Mohamed O'Keefe | — | Vilma Gusikowski | bopis | 16h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | |
| 30183312 | App crashes at checkout | Solved | Urgent | Mohamed O'Keefe | — |  Jacklyn Dare | Phone | vip | 4h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - |
| 08428762 | Klarna / Afterpay split issue | Solved | Low | Mohamed O'Keefe | — | Dr. Mandy McLaughlin | — | 2h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 00167725 | Influencer code not working | Solved | High | Mohamed O'Keefe | — | Steve O'Conner | — | 3h | ●Responded | 4/5 | — | — | Dec 17, 2025 | - | |
| 37527791 | BOPIS pickup not ready | Pending | Normal | Mohamed O'Keefe | — |  Faith Hilll | Chat | — | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 73575983 | Missing items in shipment | Solved | Normal | Mohamed O'Keefe | — |  Eula McKenzie | loyalty | 5h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 79344797 | Shipping cost question | Pending | Normal | Mohamed O'Keefe | — |  Garth Dooley | shippingloyaltywholesale | - | —Skipped | — | — | — | Dec 4, 2025 | - | |
| 37397526 | Item authenticity concern | Pending | High | Mohamed O'Keefe | — | Steve O'Conner | fragrance | - | —Skipped | — | — | — | Nov 15, 2025 | - | |
| 06148481 | App login problem | Closed | Normal | Mohamed O'Keefe | — |  Kip Schroeder IV | samples | 16h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 3, 2025 | |
| 59830181 | Discount code not working | Solved | Normal | Mohamed O'Keefe | — |  Julie Hodkiewicz | — | 6h | ●Responded | 5/5 | — | — | Oct 26, 2025 | - | |
| 55167070 | BOPIS order cancelled at store | Solved | Low | Mohamed O'Keefe | — |  Mr. Skyla Trantow | wholesaleshade-match | 23h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |
| 97127770 | Restock alert for backorder | Solved | Normal | Mohamed O'Keefe | — |  Mr. Lonie Hudson | refund | 20h | ⊘Not fired | — | — | — | Sep 27, 2025 | - | |
| 32014134 | Shipping cost question | Solved | Low | Mohamed O'Keefe | — | Lily Raynor | returnswholesaleshade-match | 22h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |
| 15440551 | App login problem | Solved | Normal | Mohamed O'Keefe | — |  Chaz Renner | wholesalerefund | 18h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 04808743 | Cancel subscription / Auto-replenish | Closed | Normal | Mohamed O'Keefe | — | Kip Schroeder IV | Chat | samples | 1d | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 24, 2025 |
| 32712304 | Klarna / Afterpay split issue | Solved | Normal | Mohamed O'Keefe | — | Dr. Mandy McLaughlin | Chat | vip | 21h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 54427692 | Gift card balance question | Solved | Low | Mohamed O'Keefe | — |  Darryl Jacobi | Chat | bopis | 4h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 21834838 | Discount code not working | Solved | Normal | Mohamed O'Keefe | — | Mr. Skyla Trantow | Chat | loyalty | 1d 16h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 32112212 | Return after 30-day window | Solved | Normal | Mohamed O'Keefe | — | Eula McKenzie | Chat | vipsamplesreturns | 20h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - |
| 18566579 | Refund not received | Solved | Normal | Mohamed O'Keefe | — |  Yazmin Jast | damagedwholesalerefund | 3h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 80346597 | Cancel subscription / Auto-replenish | Solved | High | Mohamed O'Keefe | — | Mr. Lonie Hudson | — | 1d 23h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 41947747 | Klarna / Afterpay split issue | Solved | Normal | Mohamed O'Keefe | — |  Miss Amber Hintz Sr. | Chat | — | 2h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 36941470 | Where is my order? | Solved | Normal | Mohamed O'Keefe | — | Steve O'Conner | refundshade-matchvip | 5h | ⊘Not fired | — | — | — | Jul 27, 2025 | - | |
| 26736652 | Question about product ingredients | Closed | Normal | Mohamed O'Keefe | — | Mr. Cade Senger | — | 20h | ⊘Not fired | — | — | — | Jul 27, 2025 | Jul 30, 2025 | |
| 98960102 | Influencer code not working | Solved | Urgent | Mohamed O'Keefe | — | Jacklyn Dare | Chat | damagedshippingapp | 2d 9h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 47362849 | Influencer code not working | Closed | Normal | Mohamed O'Keefe | — | Mr. Eliza Gerhold IV | influencerrefund | 1h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 19, 2025 | |
| 72998308 | Order arrived damaged | Solved | Normal | Mohamed O'Keefe | — | Leonard Waters-Howell | Chat | samplesshade-matchwholesale | 4h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - |
| 73068646 | Gift card balance question | Solved | Normal | Mohamed O'Keefe | — | Lily Raynor | loyaltyvipshipping | 4h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 78564568 | Discount code not working | Solved | Normal | Mohamed O'Keefe | — | Yazmin Jast | Phone | fragrance | 4h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 38462857 | Birthday gift not received | Solved | Normal | Mohamed O'Keefe | — |  Amely Pacocha | Phone | — | 1d 6h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 66056532 | Refund not received | Solved | Normal | Mohamed O'Keefe | — | Eula McKenzie | damagedshade-match | 1d 19h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 43411295 | Klarna / Afterpay split issue | Closed | High | Mohamed O'Keefe | — | Garth Dooley | Phone | wholesaleloyaltyapp | 6h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 11, 2025 |
| 90143352 | Foundation match help | Solved | High | Mohamed O'Keefe | — | Lily Raynor | — | 13h | ●Responded | 3/5 | — | — | May 27, 2025 | - | |
| 53139403 | Restock alert for backorder | Solved | Normal | Mohamed O'Keefe | — | Chaz Renner | Phone | — | 1h | ●Responded | 5/5 | — | — | May 26, 2025 | - |