Marisa Reynolds
adelia.blick99@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94390174 | Order arrived damaged | Closed | Normal | — | shippingapprefund | 20h | ○Sent, no reply | — | — | — | May 11, 2026 | May 15, 2026 | |||
| 51779769 | Pro discount enrollment | Solved | Low | — | Phone | influencergift-card | 1d 10h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | ||
| 87596529 | Discount code not working | Closed | High | — | Chat | fragrancedamaged | 1h | ●Responded | 10/11 | — | — | Mar 28, 2026 | Mar 31, 2026 | ||
| 14505079 | Order arrived damaged | Solved | Normal | — | shipping | 7h | ●Responded | 10/11 | — | — | Feb 28, 2026 | - | |||
| 75891411 | Where is my order? | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |||
| 41176793 | Question about product ingredients | Closed | High | — | Chat | refundbopissamples | 21h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 24, 2026 | ||
| 94286700 | Influencer code not working | Solved | Low | — | Phone | vipgift-card | 1h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | ||
| 09679093 | App crashes at checkout | Closed | High | — | Chat | shade-matchgift-card | 2h | ●Responded | 5/5 | — | — | Jan 31, 2026 | Feb 7, 2026 | ||
| 00446227 | Wrong shade sent | Solved | Low | — | — | 13h | ●Responded | 3/5 | — | — | Dec 31, 2025 | - | |||
| 85294149 | Address change after shipping | Closed | Normal | — | Chat | bopisvip | 19h | ●Responded | 9/11 | — | — | Dec 26, 2025 | Jan 3, 2026 | ||
| 78792951 | Gift card balance question | Solved | Normal | — | Social | influencerbopisvip | 2h | ⊘Not fired | — | — | — | Dec 24, 2025 | - | ||
| 93726148 | Klarna / Afterpay split issue | Solved | Normal | — | apployalty | 21h | ●Responded | 9/11 | — | — | Dec 19, 2025 | - | |||
| 46568520 | Cancel order request | Solved | Low | — | Social | returns | 5h | ⊘Not fired | — | — | — | Dec 13, 2025 | - | ||
| 42245916 | Foundation match help | Closed | Normal | — | wholesaleloyaltydamaged | 6h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 18, 2025 | |||
| 83647472 | Allergic reaction concern | Closed | Normal | — | vip | 22h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 12, 2025 | |||
| 44287062 | Shipping cost question | Solved | Normal | — | shippingwholesaledamaged | 1d 1h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |||
| 15587061 | Price match request | Solved | Normal | — | bopis | 6h | ●Responded | 5/5 | — | — | Nov 2, 2025 | - | |||
| 10994107 | Question about product ingredients | Solved | Low | — | returnsloyaltyinfluencer | 2h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |||
| 88382351 | Wrong shade sent | Solved | Normal | — | Chat | refundvipbopis | 18h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | ||
| 17217403 | Missing items in shipment | Open | Normal | — | — | - | —Skipped | — | — | — | Oct 13, 2025 | - | |||
| 26279512 | Order arrived damaged | Solved | Normal | — | — | 2h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - | |||
| 75200909 | Store experience feedback | Solved | Urgent | — | shade-match | 1d | ⊘Not fired | — | — | — | Sep 22, 2025 | - | |||
| 78339103 | BOPIS order cancelled at store | Solved | Normal | — | Chat | influencer | 23h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | ||
| 33591125 | App crashes at checkout | Closed | Low | — | shippingbopis | 1d 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 | |||
| 25894851 | Price match request | Solved | High | — | vipreturnsbopis | 2d 6h | ●Responded | 4/5 | — | — | Sep 8, 2025 | - | |||
| 58393721 | Cancel order request | Solved | Low | — | — | 6d | ●Responded | 3/5 | — | — | Sep 5, 2025 | - | |||
| 50469940 | Store experience feedback | Solved | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |||
| 53939405 | Address change after shipping | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 7, 2025 | |||
| 22927460 | Refund not received | Solved | Low | — | Chat | shade-matchdamagedrefund | 1d | ⊘Not fired | — | — | — | Jul 25, 2025 | - | ||
| 24402132 | Klarna / Afterpay split issue | Solved | Normal | — | vipreturnswholesale | 3h | ●Responded | 10/11 | — | — | Jul 7, 2025 | - | |||
| 32818477 | Address change after shipping | Pending | Normal | — | wholesalebopisgift-card | - | —Skipped | — | — | — | Jul 6, 2025 | - | |||
| 63024651 | Lost package follow-up | Solved | Low | — | Chat | — | 8h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | ||
| 82375494 | Missing samples in order | Closed | Low | — | wholesaleloyalty | 5h | ●Responded | 1/11 | — | — | Jun 17, 2025 | Jun 18, 2025 | |||
| 42343275 | Missing items in shipment | Solved | Normal | — | fragrancevipinfluencer | 3d | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 04647580 | Order arrived damaged | Solved | Normal | — | Phone | bopisgift-card | 1h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | ||
| 98552733 | Order arrived damaged | Solved | Normal | — | Chat | samplesvip | 12h | ○Sent, no reply | — | — | — | May 28, 2025 | - | ||
| 48297397 | Influencer code not working | Solved | Urgent | — | shade-matchreturnsbopis | 7h | ○Sent, no reply | — | — | — | May 25, 2025 | - | |||
| 12001886 | Address change after shipping | Closed | Normal | — | vip | 21h | ○Sent, no reply | — | — | — | May 24, 2025 | May 31, 2025 |