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CustomersFelix Hartmann

Felix Hartmann

ollie77@gmail.com
Tickets33Responses7
Showing 1 - 33 of 33
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
53485483Discount code not workingSolvedLowFelix Hartmann—Vilma GusikowskiChat
vipshade-matchreturns
4h●Responded5/5——May 16, 2026-
33566864Pro discount enrollmentOpenNormalFelix Hartmann—Faith HilllChat
vipapp
-—Skipped———May 13, 2026-
15821074Cancel order requestSolvedLowFelix Hartmann—Yazmin JastSocial
gift-cardrefundapp
5h⊘Not fired———May 8, 2026-
14760552BOPIS pickup not readySolvedLowFelix Hartmann—Katrina JohnsEmail
influencer
10h○Sent, no reply———Apr 16, 2026-
78155220Price match requestSolvedNormalFelix Hartmann—Kip Schroeder IVChat
shipping
5h○Sent, no reply———Apr 9, 2026-
25865984Order arrived damagedSolvedLowFelix Hartmann—Oscar O'HaraSocial
damagedsamples
2h⊘Not fired———Mar 27, 2026-
58378080Restock alert for backorderPendingNormalFelix Hartmann—Miss Amber Hintz Sr.Email
returnsinfluencerwholesale
-—Skipped———Mar 14, 2026-
65234904Question about product ingredientsPendingUrgentFelix Hartmann—Kaela FriesenEmail
vipgift-cardrefund
-—Skipped———Mar 10, 2026-
69078530Item authenticity concernPendingLowFelix Hartmann—Amely PacochaEmail
viprefundloyalty
-—Skipped———Feb 24, 2026-
21465440Cancel order requestClosedHighFelix Hartmann—Yazmin JastEmail
shade-matchrefundbopis
13h●Responded5/5——Feb 6, 2026Feb 13, 2026
69972424Where is my order?SolvedHighFelix Hartmann—Mr. Eliza Gerhold IVEmail
shade-match
3h●Responded5/5——Jan 14, 2026-
59880981Pro discount enrollmentClosedNormalFelix Hartmann—Chaz RennerEmail
damagedrefund
5h○Sent, no reply———Jan 12, 2026Jan 19, 2026
67682836App login problemOpenNormalFelix Hartmann—Mr. Skyla TrantowEmail
vipgift-card
-—Skipped———Jan 10, 2026-
08186958Foundation match helpSolvedHighFelix Hartmann—Mr. Lonie HudsonEmail
shade-match
4h○Sent, no reply———Jan 5, 2026-
17669954Restock alert for backorderOpenNormalFelix Hartmann—Miss Amber Hintz Sr.Chat—-—Skipped———Nov 27, 2025-
19553216Missing samples in orderOpenNormalFelix Hartmann—Yazmin JastSocial
refunddamagedgift-card
-—Skipped———Nov 25, 2025-
67127029App crashes at checkoutClosedNormalFelix Hartmann—Dr. Mandy McLaughlinEmail
influencerwholesale
13h⊘Not fired———Nov 20, 2025Nov 22, 2025
40527855Influencer code not workingSolvedNormalFelix Hartmann—Mr. Lonie HudsonChat
vipsamplesreturns
2h○Sent, no reply———Nov 13, 2025-
07316106Discount code not workingSolvedLowFelix Hartmann—Julie HodkiewiczChat
damaged
1h●Responded10/11——Nov 10, 2025-
28573740Insider tier issueSolvedNormalFelix Hartmann—Garth DooleyEmail—2d 11h○Sent, no reply———Nov 6, 2025-
55665475Store experience feedbackSolvedLowFelix Hartmann—Jacklyn DareEmail
fragranceshipping
7h⊘Not fired———Oct 27, 2025-
56401427Loyalty points not postingSolvedNormalFelix Hartmann—Faith HilllEmail
refundfragrance
23h○Sent, no reply———Sep 18, 2025-
70318142Birthday gift not receivedSolvedLowFelix Hartmann—Chaz RennerEmail
apprefundinfluencer
22h○Sent, no reply———Aug 27, 2025-
40660239Wrong shade sentSolvedNormalFelix Hartmann—Lily RaynorEmail
loyaltydamaged
2d 13h○Sent, no reply———Aug 8, 2025-
13568944Cancel order requestSolvedNormalFelix Hartmann—Mr. Cade SengerEmail
fragrance
23h○Sent, no reply———Aug 2, 2025-
16814797Shipping cost questionClosedNormalFelix Hartmann—Lily RaynorChat—2d 18h●Responded9/11——Jul 29, 2025Aug 8, 2025
21603065Wholesale order questionOpenNormalFelix Hartmann—Mr. Lonie HudsonChat
wholesale
-—Skipped———Jul 25, 2025-
06091151Wholesale order questionOpenNormalFelix Hartmann—Miss Amber Hintz Sr.Chat
shippingrefund
-—Skipped———Jul 20, 2025-
83014034Missing samples in orderSolvedNormalFelix Hartmann—Darryl JacobiEmail
refundshade-match
3d 20h○Sent, no reply———Jul 19, 2025-
46576008BOPIS order cancelled at storeSolvedNormalFelix Hartmann—Dr. Mandy McLaughlinEmail—11h●Responded5/5——Jul 15, 2025-
60064708Insider tier issueSolvedNormalFelix Hartmann—Ignatius CummerataPhone
shippinginfluencer
2d 15h⊘Not fired———Jun 28, 2025-
20795492Loyalty points not postingSolvedHighFelix Hartmann—Tommy KuvalisEmail—9h○Sent, no reply———Jun 24, 2025-
67426256Influencer code not workingSolvedUrgentFelix Hartmann—Faith HilllChat—5h●Responded4/5——Jun 14, 2025-
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Properties

Customer
Name
Felix Hartmann
Email
ollie77@gmail.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
8,979
Lifetime spend
211
Last purchase
—
Skin tone
deep
Foundation shade
42W
Skin concerns
—
Allergies / restrictions
—
Favorite brands
Glossier
YTD spend
811
App installed
—
App last opened
Apr 13, 2026
Email subscribed
Yes
Marketing segment
high-value
Last purchase amount
48
Total orders
8
Preferred category
—
Tickets
Tickets
33
Last seen
May 16, 2026
Responses
Avg rating
6.14