Felix Hartmann
ollie77@gmail.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53485483 | Discount code not working | Solved | Low | Felix Hartmann | — |  Vilma Gusikowski | Chat | vipshade-matchreturns | 4h | ●Responded | 5/5 | — | — | May 16, 2026 | - |
| 33566864 | Pro discount enrollment | Open | Normal | Felix Hartmann | — |  Faith Hilll | Chat | vipapp | - | —Skipped | — | — | — | May 13, 2026 | - |
| 15821074 | Cancel order request | Solved | Low | Felix Hartmann | — |  Yazmin Jast | Social | gift-cardrefundapp | 5h | ⊘Not fired | — | — | — | May 8, 2026 | - |
| 14760552 | BOPIS pickup not ready | Solved | Low | Felix Hartmann | — |  Katrina Johns | influencer | 10h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 78155220 | Price match request | Solved | Normal | Felix Hartmann | — |  Kip Schroeder IV | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 25865984 | Order arrived damaged | Solved | Low | Felix Hartmann | — |  Oscar O'Hara | Social | damagedsamples | 2h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 58378080 | Restock alert for backorder | Pending | Normal | Felix Hartmann | — |  Miss Amber Hintz Sr. | returnsinfluencerwholesale | - | —Skipped | — | — | — | Mar 14, 2026 | - | |
| 65234904 | Question about product ingredients | Pending | Urgent | Felix Hartmann | — |  Kaela Friesen | vipgift-cardrefund | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 69078530 | Item authenticity concern | Pending | Low | Felix Hartmann | — |  Amely Pacocha | viprefundloyalty | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 21465440 | Cancel order request | Closed | High | Felix Hartmann | — | Yazmin Jast | shade-matchrefundbopis | 13h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 13, 2026 | |
| 69972424 | Where is my order? | Solved | High | Felix Hartmann | — |  Mr. Eliza Gerhold IV | shade-match | 3h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - | |
| 59880981 | Pro discount enrollment | Closed | Normal | Felix Hartmann | — |  Chaz Renner | damagedrefund | 5h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 67682836 | App login problem | Open | Normal | Felix Hartmann | — |  Mr. Skyla Trantow | vipgift-card | - | —Skipped | — | — | — | Jan 10, 2026 | - | |
| 08186958 | Foundation match help | Solved | High | Felix Hartmann | — |  Mr. Lonie Hudson | shade-match | 4h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 17669954 | Restock alert for backorder | Open | Normal | Felix Hartmann | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Nov 27, 2025 | - |
| 19553216 | Missing samples in order | Open | Normal | Felix Hartmann | — | Yazmin Jast | Social | refunddamagedgift-card | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 67127029 | App crashes at checkout | Closed | Normal | Felix Hartmann | — |  Dr. Mandy McLaughlin | influencerwholesale | 13h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 22, 2025 | |
| 40527855 | Influencer code not working | Solved | Normal | Felix Hartmann | — | Mr. Lonie Hudson | Chat | vipsamplesreturns | 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 07316106 | Discount code not working | Solved | Low | Felix Hartmann | — |  Julie Hodkiewicz | Chat | damaged | 1h | ●Responded | 10/11 | — | — | Nov 10, 2025 | - |
| 28573740 | Insider tier issue | Solved | Normal | Felix Hartmann | — |  Garth Dooley | — | 2d 11h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 55665475 | Store experience feedback | Solved | Low | Felix Hartmann | — |  Jacklyn Dare | fragranceshipping | 7h | ⊘Not fired | — | — | — | Oct 27, 2025 | - | |
| 56401427 | Loyalty points not posting | Solved | Normal | Felix Hartmann | — | Faith Hilll | refundfragrance | 23h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 70318142 | Birthday gift not received | Solved | Low | Felix Hartmann | — | Chaz Renner | apprefundinfluencer | 22h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 40660239 | Wrong shade sent | Solved | Normal | Felix Hartmann | — |  Lily Raynor | loyaltydamaged | 2d 13h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 13568944 | Cancel order request | Solved | Normal | Felix Hartmann | — |  Mr. Cade Senger | fragrance | 23h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 16814797 | Shipping cost question | Closed | Normal | Felix Hartmann | — | Lily Raynor | Chat | — | 2d 18h | ●Responded | 9/11 | — | — | Jul 29, 2025 | Aug 8, 2025 |
| 21603065 | Wholesale order question | Open | Normal | Felix Hartmann | — | Mr. Lonie Hudson | Chat | wholesale | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 06091151 | Wholesale order question | Open | Normal | Felix Hartmann | — | Miss Amber Hintz Sr. | Chat | shippingrefund | - | —Skipped | — | — | — | Jul 20, 2025 | - |
| 83014034 | Missing samples in order | Solved | Normal | Felix Hartmann | — |  Darryl Jacobi | refundshade-match | 3d 20h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - | |
| 46576008 | BOPIS order cancelled at store | Solved | Normal | Felix Hartmann | — | Dr. Mandy McLaughlin | — | 11h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 60064708 | Insider tier issue | Solved | Normal | Felix Hartmann | — |  Ignatius Cummerata | Phone | shippinginfluencer | 2d 15h | ⊘Not fired | — | — | — | Jun 28, 2025 | - |
| 20795492 | Loyalty points not posting | Solved | High | Felix Hartmann | — |  Tommy Kuvalis | — | 9h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |
| 67426256 | Influencer code not working | Solved | Urgent | Felix Hartmann | — | Faith Hilll | Chat | — | 5h | ●Responded | 4/5 | — | — | Jun 14, 2025 | - |