Lacy Schuppe
kathryn_jerde88@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47414008 | Allergic reaction concern | Pending | Normal | Lacy Schuppe | — |  Lily Raynor | vipappfragrance | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 55765957 | Return after 30-day window | Solved | Normal | Lacy Schuppe | — |  Jacklyn Dare | Chat | — | 22h | ●Responded | 5/5 | — | — | May 7, 2026 | - |
| 62877227 | Loyalty points not posting | Solved | Urgent | Lacy Schuppe | — |  Kip Schroeder IV | samples | 6h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 50435454 | Influencer code not working | Closed | High | Lacy Schuppe | — |  Eula McKenzie | Phone | wholesaleviployalty | 2d 4h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 28, 2026 |
| 50159556 | Allergic reaction concern | Pending | Urgent | Lacy Schuppe | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 49969492 | Cancel subscription / Auto-replenish | Closed | High | Lacy Schuppe | — |  Darryl Jacobi | wholesaleshipping | 8h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 15, 2026 | |
| 89111534 | Wrong shade sent | Closed | Urgent | Lacy Schuppe | — | Kip Schroeder IV | vip | 2d 5h | ●Responded | 9/11 | — | — | Apr 1, 2026 | Apr 8, 2026 | |
| 39944232 | Question about product ingredients | Solved | Normal | Lacy Schuppe | — |  Mr. Cade Senger | Social | returns | 5h | ⊘Not fired | — | — | — | Mar 30, 2026 | - |
| 61890170 | Loyalty points not posting | Solved | Normal | Lacy Schuppe | — |  Julie Hodkiewicz | Phone | gift-cardbopis | 2h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 85483340 | Order arrived damaged | Solved | High | Lacy Schuppe | — | Jacklyn Dare | Phone | — | 2d 13h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - |
| 97810476 | Order arrived damaged | Solved | High | Lacy Schuppe | — |  Ignatius Cummerata | Social | wholesaleloyalty | 2h | ⊘Not fired | — | — | — | Mar 26, 2026 | - |
| 62876176 | Shipping cost question | Pending | Normal | Lacy Schuppe | — |  Vilma Gusikowski | Chat | app | - | —Skipped | — | — | — | Mar 21, 2026 | - |
| 40443866 | Question about product ingredients | Solved | Normal | Lacy Schuppe | — |  Mr. Skyla Trantow | bopiswholesale | 17h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 72078849 | Missing items in shipment | Pending | Normal | Lacy Schuppe | — | Mr. Cade Senger | refund | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 11993722 | Wholesale order question | Solved | Normal | Lacy Schuppe | — |  Chaz Renner | Chat | shade-matchgift-cardsamples | 6h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - |
| 22357262 | Wrong shade sent | Pending | Normal | Lacy Schuppe | — |  Leonard Waters-Howell | Social | refundvip | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 59970511 | Item authenticity concern | Solved | High | Lacy Schuppe | — | Mr. Lonie Hudson | Chat | wholesalebopisloyalty | 13h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 04844721 | Wholesale order question | Solved | Normal | Lacy Schuppe | — | Eula McKenzie | — | 6h | ●Responded | 4/5 | — | — | Jan 13, 2026 | - | |
| 69538988 | Question about product ingredients | Solved | Normal | Lacy Schuppe | — | Chaz Renner | Chat | vipbopis | 4h | ⊘Not fired | — | — | — | Jan 2, 2026 | - |
| 97315947 | Discount code not working | Solved | Normal | Lacy Schuppe | — | Mr. Lonie Hudson | wholesale | 4h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 75116896 | Item authenticity concern | Solved | Normal | Lacy Schuppe | — | Kip Schroeder IV | Phone | — | 1h | ●Responded | 9/11 | — | — | Dec 27, 2025 | - |
| 45393291 | Lost package follow-up | Solved | High | Lacy Schuppe | — |  Kaela Friesen | Phone | — | 5h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 53480109 | Lost package follow-up | Solved | Normal | Lacy Schuppe | — |  Yazmin Jast | — | 4h | ●Responded | 5/5 | — | — | Dec 13, 2025 | - | |
| 54688054 | App login problem | Solved | Normal | Lacy Schuppe | — | Yazmin Jast | loyaltyreturns | 13h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 01632681 | Wholesale order question | Solved | Normal | Lacy Schuppe | — | Julie Hodkiewicz | loyaltyreturnsshade-match | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 12873391 | Address change after shipping | Closed | Normal | Lacy Schuppe | — |  Miss Amber Hintz Sr. | wholesale | 5h | ●Responded | 4/5 | — | — | Nov 28, 2025 | Nov 29, 2025 | |
| 47102895 | Address change after shipping | Solved | High | Lacy Schuppe | — |  Dr. Mandy McLaughlin | vip | 2d 21h | ●Responded | 4/5 | — | — | Nov 25, 2025 | - | |
| 55432017 | Discount code not working | Solved | High | Lacy Schuppe | — |  Steve O'Conner | samplesbopisshipping | 2h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 42679208 | Wholesale order question | Closed | Normal | Lacy Schuppe | — | Darryl Jacobi | Phone | appshade-match | 21h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 26, 2025 |
| 49394571 | Pro discount enrollment | Pending | Normal | Lacy Schuppe | — | Steve O'Conner | fragranceshade-match | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 18830146 | Order arrived damaged | Closed | High | Lacy Schuppe | — | Vilma Gusikowski | returns | 2h | ●Responded | 7/11 | — | — | Oct 10, 2025 | Oct 16, 2025 | |
| 04919847 | Lost package follow-up | Solved | High | Lacy Schuppe | — |  Tommy Kuvalis | loyaltydamagedshipping | 1d 11h | ●Responded | 9/11 | — | — | Oct 4, 2025 | - | |
| 97226829 | Refund not received | Solved | Normal | Lacy Schuppe | — | Tommy Kuvalis | shade-matchbopiswholesale | 18h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 49792308 | Allergic reaction concern | Solved | Normal | Lacy Schuppe | — | Darryl Jacobi | Chat | vip | 1d | ●Responded | 4/5 | — | — | Oct 1, 2025 | - |
| 60935909 | Foundation match help | Solved | Normal | Lacy Schuppe | — |  Amely Pacocha | Phone | returns | 1h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 02944059 | Store experience feedback | Solved | Normal | Lacy Schuppe | — | Steve O'Conner | Chat | loyaltysamples | 6h | ●Responded | 10/11 | — | — | Sep 17, 2025 | - |
| 43036733 | Store experience feedback | Closed | Low | Lacy Schuppe | — | Darryl Jacobi | Chat | — | 16h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 |
| 14817703 | Loyalty points not posting | Pending | Normal | Lacy Schuppe | — | Amely Pacocha | Phone | influencer | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 53584352 | Loyalty points not posting | Closed | Normal | Lacy Schuppe | — | Eula McKenzie | Chat | damagedrefundvip | 11h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 26, 2025 |
| 54707269 | Missing samples in order | Solved | Normal | Lacy Schuppe | — |  Katrina Johns | Chat | returnsloyalty | 5h | ●Responded | 4/5 | — | — | Jul 20, 2025 | - |
| 00720622 | App login problem | Solved | Low | Lacy Schuppe | — | Steve O'Conner | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 81330797 | Birthday gift not received | Solved | Urgent | Lacy Schuppe | — | Kaela Friesen | damaged | 8h | ⊘Not fired | — | — | — | Jul 17, 2025 | - | |
| 86060291 | Order arrived damaged | Solved | Normal | Lacy Schuppe | — | Julie Hodkiewicz | damagedvipapp | 5h | ●Responded | 5/5 | — | — | Jul 2, 2025 | - | |
| 92356890 | Address change after shipping | Solved | Low | Lacy Schuppe | — | Ignatius Cummerata | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 06976694 | Allergic reaction concern | Pending | Normal | Lacy Schuppe | — | Ignatius Cummerata | Phone | — | - | —Skipped | — | — | — | Jun 18, 2025 | - |
| 24910442 | Store experience feedback | Closed | Normal | Lacy Schuppe | — | Jacklyn Dare | vipsamples | 1d 22h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 |