Janis Collins
cassandre_dickinson36@hotmail.com
Showing 1 - 28 of 28
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 88644014 | Question about product ingredients | Solved | Normal | Janis Collins | — |  Ignatius Cummerata | Chat | shippingshade-matchsamples | 19h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 09429389 | Question about product ingredients | Solved | Normal | Janis Collins | — |  Darryl Jacobi | wholesaleapp | 5h | ●Responded | 5/5 | — | — | May 11, 2026 | - | |
| 04419284 | Refund not received | Closed | Low | Janis Collins | — |  Julie Hodkiewicz | returns | 1h | ●Responded | 5/5 | — | — | Apr 7, 2026 | Apr 11, 2026 | |
| 60571283 | App login problem | Solved | Normal | Janis Collins | — |  Mr. Skyla Trantow | — | 1h | ●Responded | 10/11 | — | — | Apr 7, 2026 | - | |
| 90462611 | Influencer code not working | Closed | Low | Janis Collins | — |  Kaela Friesen | wholesalerefundinfluencer | 2d 21h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 27, 2026 | |
| 90949536 | Gift card balance question | Pending | Normal | Janis Collins | — |  Mr. Cade Senger | influencerfragrance | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 66620094 | Question about product ingredients | Solved | Low | Janis Collins | — |  Miss Amber Hintz Sr. | Chat | apployaltyshipping | 2h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - |
| 05441999 | Missing items in shipment | Solved | High | Janis Collins | — |  Kip Schroeder IV | — | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 52048007 | Cancel subscription / Auto-replenish | Solved | Low | Janis Collins | — |  Amely Pacocha | refundshade-matchvip | 4h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 91400768 | Lost package follow-up | Solved | Normal | Janis Collins | — |  Mr. Lonie Hudson | Social | — | 5d 18h | ⊘Not fired | — | — | — | Feb 1, 2026 | - |
| 21182081 | Wholesale order question | Solved | Normal | Janis Collins | — |  Vilma Gusikowski | refundshade-match | 6h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 62787905 | Klarna / Afterpay split issue | Solved | Normal | Janis Collins | — |  Dr. Mandy McLaughlin | bopis | 2h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 47742822 | Pro discount enrollment | Pending | Normal | Janis Collins | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 96291142 | Price match request | Solved | Low | Janis Collins | — |  Steve O'Conner | loyaltyvip | 2h | ●Responded | 4/5 | — | — | Nov 27, 2025 | - | |
| 13557842 | Gift card balance question | Open | Normal | Janis Collins | — | Dr. Mandy McLaughlin | fragrancebopisdamaged | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 20699398 | BOPIS pickup not ready | Solved | High | Janis Collins | — | Kaela Friesen | sampleswholesale | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 33604856 | App login problem | Closed | High | Janis Collins | — | Kip Schroeder IV | Social | loyalty | 3h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 23, 2025 |
| 14659581 | Discount code not working | Closed | Normal | Janis Collins | — |  Jacklyn Dare | Phone | wholesalerefund | 3h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 20, 2025 |
| 16207377 | Restock alert for backorder | Solved | Normal | Janis Collins | — |  Leonard Waters-Howell | Chat | — | 1d | ●Responded | 7/11 | — | — | Oct 11, 2025 | - |
| 32510059 | Loyalty points not posting | Closed | Low | Janis Collins | — | Mr. Cade Senger | fragrancevip | 2d 6h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |
| 98325582 | App crashes at checkout | Solved | Low | Janis Collins | — |  Eula McKenzie | Phone | refundreturnsdamaged | 18h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 47111709 | Price match request | Solved | High | Janis Collins | — |  Katrina Johns | returnsinfluencer | 11h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 72747703 | Foundation match help | Closed | Normal | Janis Collins | — | Leonard Waters-Howell | shipping | 15h | ⊘Not fired | — | — | — | Jul 8, 2025 | Jul 10, 2025 | |
| 55350345 | Allergic reaction concern | Solved | Low | Janis Collins | — | Miss Amber Hintz Sr. | Phone | — | 4h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 68744997 | Address change after shipping | Solved | Low | Janis Collins | — |  Lily Raynor | gift-card | 4h | ●Responded | 1/5 | — | — | Jun 16, 2025 | - | |
| 31811245 | Missing items in shipment | Pending | Normal | Janis Collins | — |  Faith Hilll | Chat | vipbopis | - | —Skipped | — | — | — | Jun 4, 2025 | - |
| 00769910 | Allergic reaction concern | Closed | Normal | Janis Collins | — |  Chaz Renner | shippingapp | 2d 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 11, 2025 | |
| 17454090 | Return after 30-day window | Pending | Normal | Janis Collins | — |  Mr. Eliza Gerhold IV | wholesalesamplesinfluencer | - | —Skipped | — | — | — | May 23, 2025 | - |