Ansel Russel
willa37@gmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50164075 | Klarna / Afterpay split issue | Solved | Low | Ansel Russel | — |  Leonard Waters-Howell | Chat | — | 1d 1h | ●Responded | 4/5 | — | — | May 12, 2026 | - |
| 03642938 | Item authenticity concern | Closed | High | Ansel Russel | — |  Darryl Jacobi | — | 10d | ⊘Not fired | — | — | — | May 11, 2026 | May 25, 2026 | |
| 86759107 | Cancel order request | Solved | Normal | Ansel Russel | — | Leonard Waters-Howell | fragrance | 8d 13h | ●Responded | 2/5 | — | — | Apr 30, 2026 | - | |
| 69187652 | BOPIS order cancelled at store | Solved | Urgent | Ansel Russel | — |  Dr. Mandy McLaughlin | returns | 2h | ●Responded | 4/5 | — | — | Mar 24, 2026 | - | |
| 36725863 | Birthday gift not received | Closed | Normal | Ansel Russel | — |  Chaz Renner | appreturnswholesale | 13h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 25, 2026 | |
| 40453525 | Klarna / Afterpay split issue | Solved | Low | Ansel Russel | — |  Mr. Eliza Gerhold IV | Chat | shade-matchwholesalefragrance | 19h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 78464939 | Return after 30-day window | Solved | Normal | Ansel Russel | — |  Kip Schroeder IV | wholesale | 4h | ●Responded | 4/5 | — | — | Feb 4, 2026 | - | |
| 25303725 | Shipping cost question | Solved | Low | Ansel Russel | — |  Tommy Kuvalis | — | 2h | ●Responded | 4/5 | — | — | Jan 5, 2026 | - | |
| 80897428 | Store experience feedback | Open | Normal | Ansel Russel | — |  Mr. Lonie Hudson | influencerbopis | - | —Skipped | — | — | — | Dec 31, 2025 | - | |
| 05178049 | Address change after shipping | Solved | Normal | Ansel Russel | — |  Oscar O'Hara | Chat | gift-carddamagedwholesale | 2h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 61452370 | Order arrived damaged | Closed | Normal | Ansel Russel | — |  Ignatius Cummerata | influencersamples | 2d 8h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |
| 29240658 | Item authenticity concern | Closed | Normal | Ansel Russel | — |  Amely Pacocha | fragranceinfluencer | 20h | ●Responded | 10/11 | — | — | Nov 21, 2025 | Nov 27, 2025 | |
| 25120649 | Shipping cost question | Pending | Low | Ansel Russel | — | Tommy Kuvalis | Chat | shipping | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 77089148 | Birthday gift not received | Solved | Normal | Ansel Russel | — |  Mr. Skyla Trantow | Chat | appgift-card | 6h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 68049949 | Lost package follow-up | Solved | Normal | Ansel Russel | — | Mr. Skyla Trantow | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - |
| 89563772 | Restock alert for backorder | Open | Low | Ansel Russel | — |  Faith Hilll | Chat | shippingwholesalefragrance | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 99576298 | Question about product ingredients | Pending | Normal | Ansel Russel | — | Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Nov 5, 2025 | - |
| 01533818 | Birthday gift not received | Closed | Normal | Ansel Russel | — |  Katrina Johns | refunddamagedapp | 7h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 4, 2025 | |
| 24797801 | Insider tier issue | Solved | High | Ansel Russel | — |  Garth Dooley | appvipsamples | 2d 22h | ●Responded | 3/5 | — | — | Oct 25, 2025 | - | |
| 19748152 | Address change after shipping | Pending | Urgent | Ansel Russel | — |  Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 38789032 | Refund not received | Solved | Normal | Ansel Russel | — | Oscar O'Hara | Chat | returns | 14h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 51443331 | Klarna / Afterpay split issue | Solved | Normal | Ansel Russel | — | Chaz Renner | Phone | bopis | 6h | ⊘Not fired | — | — | — | Sep 18, 2025 | - |
| 36324999 | Restock alert for backorder | Solved | Low | Ansel Russel | — | Dr. Mandy McLaughlin | refundsamplesinfluencer | 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 09381413 | Wrong shade sent | Closed | Normal | Ansel Russel | — |  Jacklyn Dare | Chat | shade-matchvipshipping | 2d 10h | ○Sent, no reply | — | — | — | Sep 7, 2025 | Sep 11, 2025 |
| 39788125 | Allergic reaction concern | Pending | Low | Ansel Russel | — | Katrina Johns | Chat | — | - | —Skipped | — | — | — | Jul 31, 2025 | - |
| 55387940 | Loyalty points not posting | Solved | Normal | Ansel Russel | — |  Lily Raynor | gift-cardloyaltywholesale | 5h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 36991957 | Refund not received | Solved | Normal | Ansel Russel | — | Mr. Lonie Hudson | Chat | — | 3d 11h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 49359191 | Store experience feedback | Closed | Normal | Ansel Russel | — | Mr. Eliza Gerhold IV | — | 1h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jun 30, 2025 | |
| 98240866 | Discount code not working | Closed | Normal | Ansel Russel | — | Ignatius Cummerata | Phone | shade-matchloyaltyrefund | 2h | ●Responded | 3/5 | — | — | Jun 26, 2025 | Jun 30, 2025 |
| 84689403 | Where is my order? | Pending | Low | Ansel Russel | — | Julie Hodkiewicz | Chat | shade-matchloyalty | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 14192431 | Influencer code not working | Closed | Normal | Ansel Russel | — | Faith Hilll | refundshippingloyalty | 4h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 27, 2025 | |
| 96933042 | Order arrived damaged | Solved | Normal | Ansel Russel | — | Lily Raynor | Chat | loyaltyshade-matchrefund | 2h | ⊘Not fired | — | — | — | Jun 13, 2025 | - |
| 78043260 | Missing samples in order | Solved | Normal | Ansel Russel | — | Tommy Kuvalis | fragrance | 11h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - | |
| 15168714 | Refund not received | Solved | High | Ansel Russel | — |  Mr. Cade Senger | — | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |
| 39844895 | BOPIS order cancelled at store | Solved | Normal | Ansel Russel | — | Dr. Mandy McLaughlin | Chat | refundloyaltysamples | 12h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 09136361 | Missing samples in order | Solved | Normal | Ansel Russel | — | Garth Dooley | Social | gift-card | 9d 15h | ⊘Not fired | — | — | — | Jun 3, 2025 | - |