Rolando Hodkiewicz
Crown Department Stores·daryl_little62@crowndept.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 75913999 | Gift card balance question | Pending | Normal | Rolando Hodkiewicz | Crown Department Stores |  Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | May 19, 2026 | - |
| 19529604 | Price match request | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Steve O'Conner | Social | — | 16h | ⊘Not fired | — | — | — | May 13, 2026 | - |
| 72356502 | Question about product ingredients | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Leonard Waters-Howell | Chat | samples | 4h | ●Responded | 4/11 | — | — | Apr 13, 2026 | - |
| 77274472 | Wholesale order question | Solved | Low | Rolando Hodkiewicz | Crown Department Stores |  Amely Pacocha | shade-matchshipping | 2d 11h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 46658771 | Loyalty points not posting | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Mr. Eliza Gerhold IV | shade-matchgift-cardfragrance | 6h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Apr 2, 2026 | |
| 29662306 | Store experience feedback | Pending | High | Rolando Hodkiewicz | Crown Department Stores |  Garth Dooley | Social | influencer | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 39416230 | Restock alert for backorder | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Amely Pacocha | Chat | influencerrefundapp | 1h | ⊘Not fired | — | — | — | Mar 10, 2026 | Mar 12, 2026 |
| 28328663 | Missing items in shipment | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Vilma Gusikowski | shade-match | 20h | ⊘Not fired | — | — | — | Mar 4, 2026 | - | |
| 17505981 | Item authenticity concern | Open | Normal | Rolando Hodkiewicz | Crown Department Stores |  Kip Schroeder IV | Chat | influencer | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 80661881 | Shipping cost question | Solved | Urgent | Rolando Hodkiewicz | Crown Department Stores | Steve O'Conner | Chat | — | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 29552855 | Refund not received | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores | Amely Pacocha | — | 2d 14h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 43624402 | Missing samples in order | Solved | Low | Rolando Hodkiewicz | Crown Department Stores |  Yazmin Jast | shippingfragrance | 2d 13h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | |
| 73063774 | Refund not received | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Katrina Johns | vip | 6h | ●Responded | 2/5 | — | — | Jan 18, 2026 | Jan 20, 2026 | |
| 22263062 | Restock alert for backorder | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Leonard Waters-Howell | vip | 2h | ⊘Not fired | — | — | — | Jan 12, 2026 | Jan 13, 2026 | |
| 39988109 | Lost package follow-up | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Faith Hilll | — | 15h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 08631351 | Price match request | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Leonard Waters-Howell | Chat | gift-card | 22h | ●Responded | 5/5 | — | — | Dec 17, 2025 | Dec 19, 2025 |
| 92663917 | Missing samples in order | Closed | High | Rolando Hodkiewicz | Crown Department Stores | Leonard Waters-Howell | Chat | samplesfragrance | 1h | ⊘Not fired | — | — | — | Dec 16, 2025 | Dec 17, 2025 |
| 97802977 | Wrong shade sent | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Eula McKenzie | Chat | — | 7h | ●Responded | 2/5 | — | — | Dec 16, 2025 | Dec 17, 2025 |
| 09690428 | Discount code not working | Solved | High | Rolando Hodkiewicz | Crown Department Stores |  Kaela Friesen | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 45205076 | Restock alert for backorder | Solved | Low | Rolando Hodkiewicz | Crown Department Stores | Steve O'Conner | samplesfragrance | 2h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 99302297 | Address change after shipping | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Mr. Skyla Trantow | Chat | gift-cardloyaltyrefund | 20h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - |
| 16705234 | Address change after shipping | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores |  Mr. Cade Senger | Chat | — | 6d 7h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - |
| 41781128 | BOPIS pickup not ready | Open | Normal | Rolando Hodkiewicz | Crown Department Stores | Kip Schroeder IV | Chat | wholesaleapp | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 25581310 | Loyalty points not posting | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Dr. Mandy McLaughlin | Chat | shade-matchvip | 1d 11h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 3, 2025 |
| 98245891 | Where is my order? | Solved | High | Rolando Hodkiewicz | Crown Department Stores | Kaela Friesen | Chat | samplesbopis | 4d 14h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 21755605 | Return after 30-day window | Closed | Low | Rolando Hodkiewicz | Crown Department Stores | Oscar O'Hara | shippingvipdamaged | 4h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 19, 2025 | |
| 05962750 | Store experience feedback | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Vilma Gusikowski | Phone | influencerappwholesale | 2d 11h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 14, 2025 |
| 93872820 | Klarna / Afterpay split issue | Open | Normal | Rolando Hodkiewicz | Crown Department Stores | Leonard Waters-Howell | Chat | fragranceshade-matchbopis | - | —Skipped | — | — | — | Nov 8, 2025 | - |
| 31347229 | Return after 30-day window | Solved | Low | Rolando Hodkiewicz | Crown Department Stores | Mr. Skyla Trantow | Chat | loyaltyfragrance | 2d 7h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 31887939 | Missing items in shipment | Solved | Low | Rolando Hodkiewicz | Crown Department Stores |  Ignatius Cummerata | shippingloyaltyapp | 1h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 35168851 | Missing items in shipment | Pending | Normal | Rolando Hodkiewicz | Crown Department Stores | Katrina Johns | returns | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 26837536 | Wrong shade sent | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Chaz Renner | Chat | — | 23h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 15, 2025 |
| 27808982 | Klarna / Afterpay split issue | Closed | Low | Rolando Hodkiewicz | Crown Department Stores | Katrina Johns | refund | 7d 8h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 10, 2025 | |
| 18219854 | Klarna / Afterpay split issue | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Garth Dooley | Chat | samplesgift-card | 6h | ●Responded | 4/11 | — | — | Sep 23, 2025 | Sep 30, 2025 |
| 78761558 | Loyalty points not posting | Closed | High | Rolando Hodkiewicz | Crown Department Stores | Kaela Friesen | Chat | returnsapp | 9h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 22, 2025 |
| 65317875 | Wrong shade sent | Solved | Low | Rolando Hodkiewicz | Crown Department Stores | Oscar O'Hara | — | 2h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 24025112 | Shipping cost question | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores | Eula McKenzie | damagedshippinggift-card | 6h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 97585696 | Pro discount enrollment | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Miss Amber Hintz Sr. | — | 6h | ●Responded | 2/5 | — | — | Sep 4, 2025 | Sep 7, 2025 | |
| 66595807 | Insider tier issue | Solved | Low | Rolando Hodkiewicz | Crown Department Stores |  Jacklyn Dare | wholesaleapp | 6d 15h | ⊘Not fired | — | — | — | Aug 20, 2025 | - | |
| 81616903 | Loyalty points not posting | Solved | Normal | Rolando Hodkiewicz | Crown Department Stores | Vilma Gusikowski | Phone | influencer | 8h | ●Responded | 2/5 | — | — | Jul 27, 2025 | - |
| 77468735 | Birthday gift not received | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Dr. Mandy McLaughlin | Chat | fragrancebopis | 7h | ⊘Not fired | — | — | — | Jul 14, 2025 | Jul 19, 2025 |
| 55106470 | Discount code not working | Closed | Low | Rolando Hodkiewicz | Crown Department Stores | Yazmin Jast | damaged | 2h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |
| 40743839 | Insider tier issue | Open | Normal | Rolando Hodkiewicz | Crown Department Stores | Eula McKenzie | Chat | damagedfragrancereturns | - | —Skipped | — | — | — | Jul 1, 2025 | - |
| 14567998 | App crashes at checkout | Pending | Normal | Rolando Hodkiewicz | Crown Department Stores | Amely Pacocha | samples | - | —Skipped | — | — | — | Jun 29, 2025 | - | |
| 50431825 | Influencer code not working | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores | Chaz Renner | Chat | fragrancereturnsinfluencer | 4h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 22, 2025 |
| 12018623 | Where is my order? | Closed | Normal | Rolando Hodkiewicz | Crown Department Stores |  Tommy Kuvalis | returnsvip | 1d | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 | |
| 87181226 | Klarna / Afterpay split issue | Pending | Normal | Rolando Hodkiewicz | Crown Department Stores | Tommy Kuvalis | influencerwholesale | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 79749322 | Klarna / Afterpay split issue | Solved | Low | Rolando Hodkiewicz | Crown Department Stores | Yazmin Jast | Phone | influencer | 11h | ●Responded | 2/5 | — | — | Jun 4, 2025 | - |