Johann West
tim_grimes-bins@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56741909 | Cancel order request | Solved | Normal | Johann West | — |  Chaz Renner | Chat | — | 4h | ●Responded | 5/5 | — | — | May 22, 2026 | - |
| 73645800 | Store experience feedback | Closed | Low | Johann West | — |  Amely Pacocha | fragranceloyaltygift-card | 6h | ●Responded | 5/5 | — | — | May 19, 2026 | May 23, 2026 | |
| 16354869 | Refund not received | Closed | Normal | Johann West | — |  Mr. Lonie Hudson | Chat | fragrancedamaged | 4h | ●Responded | 1/5 | — | — | May 14, 2026 | May 21, 2026 |
| 43586222 | Missing items in shipment | Pending | High | Johann West | — |  Mr. Skyla Trantow | Chat | appshade-match | - | —Skipped | — | — | — | May 12, 2026 | - |
| 53451735 | Missing samples in order | Solved | High | Johann West | — |  Oscar O'Hara | fragrance | 4h | ●Responded | 10/11 | — | — | May 11, 2026 | - | |
| 78907706 | Restock alert for backorder | Closed | Low | Johann West | — |  Garth Dooley | Chat | — | 8h | ●Responded | 3/5 | — | — | Apr 14, 2026 | Apr 20, 2026 |
| 90668096 | App login problem | Closed | Normal | Johann West | — | Oscar O'Hara | Social | vip | 4h | ⊘Not fired | — | — | — | Apr 13, 2026 | Apr 18, 2026 |
| 47270646 | Where is my order? | Solved | Normal | Johann West | — |  Darryl Jacobi | — | 2d 1h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 33913450 | BOPIS pickup not ready | Solved | Normal | Johann West | — |  Kaela Friesen | Chat | — | 1d | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 03027486 | Pro discount enrollment | Solved | Normal | Johann West | — | Mr. Skyla Trantow | Chat | wholesale | 1d 4h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - |
| 11855409 | BOPIS order cancelled at store | Solved | Urgent | Johann West | — |  Miss Amber Hintz Sr. | Chat | appshipping | 1d 8h | ⊘Not fired | — | — | — | Feb 26, 2026 | - |
| 44826412 | Order arrived damaged | Solved | Normal | Johann West | — |  Lily Raynor | Chat | shade-matchdamagedbopis | 2h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 01460096 | Discount code not working | Closed | Normal | Johann West | — |  Ignatius Cummerata | apployalty | 6h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 20, 2026 | |
| 35759194 | Wholesale order question | Solved | Low | Johann West | — | Garth Dooley | Chat | wholesaleloyaltybopis | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 77788642 | Insider tier issue | Solved | High | Johann West | — | Amely Pacocha | Chat | shade-match | 6h | ●Responded | 2/5 | — | — | Feb 5, 2026 | - |
| 18223573 | Discount code not working | Open | High | Johann West | — |  Katrina Johns | — | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 82475894 | Insider tier issue | Closed | Low | Johann West | — |  Tommy Kuvalis | — | 6h | ⊘Not fired | — | — | — | Jan 26, 2026 | Jan 28, 2026 | |
| 82792855 | Missing samples in order | Closed | Normal | Johann West | — |  Julie Hodkiewicz | influencer | 4h | ●Responded | 4/5 | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 94415925 | Discount code not working | Solved | High | Johann West | — |  Steve O'Conner | Social | — | 2d 2h | ⊘Not fired | — | — | — | Jan 22, 2026 | - |
| 23671457 | Pro discount enrollment | Open | Normal | Johann West | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 68713640 | Foundation match help | Open | Low | Johann West | — |  Mr. Eliza Gerhold IV | fragranceshade-matchinfluencer | - | —Skipped | — | — | — | Jan 13, 2026 | - | |
| 91002999 | Refund not received | Pending | High | Johann West | — | Garth Dooley | Chat | gift-cardbopis | - | —Skipped | — | — | — | Jan 12, 2026 | - |
| 92427030 | Missing samples in order | Solved | Normal | Johann West | — | Mr. Eliza Gerhold IV | Chat | loyaltysamples | 10h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - |
| 55123246 | Discount code not working | Solved | Normal | Johann West | — | Kaela Friesen | Phone | influencer | 19h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - |
| 76306896 | App login problem | Closed | Normal | Johann West | — | Mr. Lonie Hudson | Social | appbopisvip | 3h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 15, 2025 |
| 73569388 | Birthday gift not received | Solved | Low | Johann West | — | Leonard Waters-Howell | fragrancerefundinfluencer | 4h | ●Responded | 1/5 | — | — | Nov 12, 2025 | - | |
| 58516459 | Store experience feedback | Solved | Normal | Johann West | — |  Faith Hilll | wholesalebopis | 1h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 42707836 | App crashes at checkout | Solved | Normal | Johann West | — | Ignatius Cummerata | Chat | vipbopis | 7h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - |
| 13785025 | Restock alert for backorder | Solved | High | Johann West | — | Mr. Lonie Hudson | — | 13h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 47820477 | Pro discount enrollment | Solved | High | Johann West | — |  Dr. Mandy McLaughlin | shade-matchsamplesbopis | 1h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 57662092 | Item authenticity concern | Closed | Normal | Johann West | — |  Kip Schroeder IV | fragrancedamaged | 4h | ⊘Not fired | — | — | — | Oct 9, 2025 | Oct 11, 2025 | |
| 48910245 | Order arrived damaged | Solved | High | Johann West | — | Kaela Friesen | — | 14h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 21315021 | Cancel order request | Solved | Normal | Johann West | — | Faith Hilll | — | 18h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | |
| 99132868 | Refund not received | Open | Normal | Johann West | — |  Eula McKenzie | vipsamples | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 86130906 | Klarna / Afterpay split issue | Solved | Urgent | Johann West | — |  Vilma Gusikowski | Chat | wholesalereturnsgift-card | 4h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - |
| 50767941 | Cancel order request | Pending | Urgent | Johann West | — | Mr. Eliza Gerhold IV | fragranceapp | - | —Skipped | — | — | — | Sep 8, 2025 | - | |
| 16268313 | Birthday gift not received | Solved | Low | Johann West | — | Mr. Lonie Hudson | wholesaleshipping | 12h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 69249394 | Cancel order request | Solved | Urgent | Johann West | — | Mr. Lonie Hudson | vipreturnsdamaged | 2h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 02837279 | Address change after shipping | Solved | Normal | Johann West | — | Faith Hilll | loyaltyreturns | 5h | ●Responded | 10/11 | — | — | Aug 20, 2025 | - | |
| 57531726 | Order arrived damaged | Solved | Normal | Johann West | — | Vilma Gusikowski | Chat | loyaltybopisrefund | 5h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 72178850 | Price match request | Pending | Normal | Johann West | — | Mr. Eliza Gerhold IV | vipfragrance | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 76368904 | Lost package follow-up | Closed | Normal | Johann West | — | Julie Hodkiewicz | Chat | appvipreturns | 3d 21h | ●Responded | 3/5 | — | — | Jul 1, 2025 | Jul 6, 2025 |
| 37477034 | Influencer code not working | Closed | Normal | Johann West | — | Lily Raynor | Phone | refund | 6h | ⊘Not fired | — | — | — | Jun 13, 2025 | Jun 15, 2025 |
| 57094011 | Restock alert for backorder | Closed | Normal | Johann West | — | Dr. Mandy McLaughlin | — | 4d 15h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 20, 2025 | |
| 54066567 | Store experience feedback | Solved | Low | Johann West | — | Eula McKenzie | Chat | returnsfragrance | 9d 18h | ●Responded | 1/5 | — | — | May 28, 2025 | - |