Mr. Sydnie Christiansen
angela.botsford@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18572489 | Where is my order? | Closed | Normal | — | Chat | loyaltyapp | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 17, 2026 | ||
| 24477941 | Store experience feedback | Solved | Normal | — | — | 1d 10h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |||
| 30391994 | Pro discount enrollment | Open | Normal | — | Chat | fragrancevip | - | —Skipped | — | — | — | May 11, 2026 | - | ||
| 30753917 | Shipping cost question | Solved | Normal | — | bopiswholesale | 9h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |||
| 12715941 | Price match request | Closed | Low | — | Chat | appgift-cardrefund | 2h | ○Sent, no reply | — | — | — | May 7, 2026 | May 10, 2026 | ||
| 22755600 | Wrong shade sent | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | ||
| 90528162 | Lost package follow-up | Solved | Normal | — | Chat | samples | 4h | ●Responded | 2/5 | — | — | Apr 21, 2026 | - | ||
| 90199173 | Lost package follow-up | Solved | High | — | fragrancedamaged | 1d | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |||
| 28135765 | Question about product ingredients | Closed | Normal | — | Chat | loyaltyshipping | 5h | ⊘Not fired | — | — | — | Apr 9, 2026 | Apr 14, 2026 | ||
| 42512073 | Loyalty points not posting | Solved | Normal | — | Phone | damagedreturnssamples | 6h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | ||
| 30479115 | Missing samples in order | Pending | Urgent | — | — | - | —Skipped | — | — | — | Apr 3, 2026 | - | |||
| 82611663 | Shipping cost question | Open | Normal | — | returnsrefundbopis | - | —Skipped | — | — | — | Mar 31, 2026 | - | |||
| 11107968 | Cancel order request | Solved | Urgent | — | loyalty | 3h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - | |||
| 80968691 | Lost package follow-up | Solved | Low | — | vip | 5h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |||
| 63004602 | Store experience feedback | Closed | Normal | — | fragrance | 1d 14h | ●Responded | 4/11 | — | — | Feb 25, 2026 | Mar 5, 2026 | |||
| 83718704 | Missing samples in order | Closed | Low | — | Phone | — | 14h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 23, 2026 | ||
| 69792330 | Store experience feedback | Solved | High | — | refundfragrance | 3h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |||
| 06358936 | Missing items in shipment | Solved | High | — | vipapp | 1h | ⊘Not fired | — | — | — | Feb 16, 2026 | - | |||
| 17770192 | Order arrived damaged | Pending | High | — | wholesale | - | —Skipped | — | — | — | Feb 5, 2026 | - | |||
| 84925973 | Pro discount enrollment | Solved | High | — | Chat | shade-match | 5h | ●Responded | 1/5 | — | — | Jan 31, 2026 | - | ||
| 10580340 | Shipping cost question | Pending | Normal | — | Chat | loyaltyshade-match | - | —Skipped | — | — | — | Jan 15, 2026 | - | ||
| 42984160 | BOPIS order cancelled at store | Closed | Normal | — | Social | app | 1h | ⊘Not fired | — | — | — | Dec 23, 2025 | Dec 30, 2025 | ||
| 90544655 | Return after 30-day window | Solved | Normal | — | — | 3d | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |||
| 34811263 | BOPIS pickup not ready | Closed | Normal | — | — | 6h | ⊘Not fired | — | — | — | Dec 1, 2025 | Dec 7, 2025 | |||
| 20149058 | Order arrived damaged | Closed | Normal | — | loyalty | 5h | ●Responded | 2/5 | — | — | Nov 27, 2025 | Dec 1, 2025 | |||
| 12212689 | Influencer code not working | Solved | Low | — | Social | — | 6h | ⊘Not fired | — | — | — | Nov 23, 2025 | - | ||
| 35338928 | Discount code not working | Solved | Normal | — | Phone | damaged | 3h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | ||
| 39661871 | Refund not received | Pending | Low | — | appsamples | - | —Skipped | — | — | — | Nov 18, 2025 | - | |||
| 59363580 | Shipping cost question | Solved | Urgent | — | Chat | — | 11h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | ||
| 12532289 | Pro discount enrollment | Solved | Low | — | wholesale | 16h | ●Responded | 4/5 | — | — | Nov 1, 2025 | - | |||
| 06806723 | Lost package follow-up | Closed | High | — | — | 5h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 25, 2025 | |||
| 88980048 | Item authenticity concern | Closed | Normal | — | fragrancesamplesrefund | 1h | ●Responded | 10/11 | — | — | Oct 16, 2025 | Oct 22, 2025 | |||
| 69656989 | Refund not received | Closed | Normal | — | fragrance | 2d 20h | ●Responded | 4/5 | — | — | Oct 6, 2025 | Oct 16, 2025 | |||
| 39972774 | Refund not received | Closed | Normal | — | — | 12h | ●Responded | 5/5 | — | — | Sep 23, 2025 | Sep 26, 2025 | |||
| 36231027 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | returnsgift-cardfragrance | 14h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | ||
| 49690554 | Question about product ingredients | Solved | High | — | Chat | vipshade-matchwholesale | 6h | ●Responded | 1/5 | — | — | Aug 22, 2025 | - | ||
| 48404726 | Influencer code not working | Solved | Low | — | — | 6h | ●Responded | 1/5 | — | — | Aug 14, 2025 | - | |||
| 15132915 | App login problem | Solved | Normal | — | Chat | — | 19h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | ||
| 24816516 | Influencer code not working | Closed | High | — | samples | 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 25, 2025 | |||
| 71735069 | Missing samples in order | Solved | Normal | — | samplesshade-matchbopis | 2d 15h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |||
| 40278286 | Missing items in shipment | Solved | Normal | — | bopisfragrancegift-card | 5h | ●Responded | 4/5 | — | — | Jul 13, 2025 | - | |||
| 73758456 | Gift card balance question | Closed | Normal | — | damagedrefundshipping | 4h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 17, 2025 | |||
| 76266560 | Pro discount enrollment | Solved | Low | — | gift-cardinfluencer | 2d 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |||
| 97540993 | Lost package follow-up | Solved | Urgent | — | wholesaleshipping | 10h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |||
| 18988970 | Store experience feedback | Pending | Normal | — | Chat | refundgift-card | - | —Skipped | — | — | — | Jun 20, 2025 | - | ||
| 67570571 | Discount code not working | Solved | Normal | — | — | 4h | ●Responded | 4/5 | — | — | Jun 19, 2025 | - | |||
| 87182036 | Cancel order request | Solved | Normal | — | Chat | — | 19h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |