Mr. Don Baumbach
Crown Department Stores·heidi.huel0@crowndept.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78400848 | App login problem | Solved | Urgent | Mr. Don Baumbach | Crown Department Stores |  Tommy Kuvalis | damagedappshade-match | 22h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 68879706 | Wholesale order question | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Chaz Renner | Chat | — | 2d 2h | ●Responded | 2/5 | — | — | May 12, 2026 | - |
| 33340095 | Address change after shipping | Closed | Urgent | Mr. Don Baumbach | Crown Department Stores |  Katrina Johns | gift-card | 13h | ●Responded | 2/5 | — | — | May 11, 2026 | May 19, 2026 | |
| 98102626 | Lost package follow-up | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Ignatius Cummerata | Chat | appshipping | 2d 23h | ●Responded | 2/5 | — | — | May 7, 2026 | - |
| 56768248 | Discount code not working | Open | Normal | Mr. Don Baumbach | Crown Department Stores |  Darryl Jacobi | Social | loyalty | - | —Skipped | — | — | — | Apr 13, 2026 | - |
| 07843417 | Missing items in shipment | Closed | Normal | Mr. Don Baumbach | Crown Department Stores | Chaz Renner | Chat | damaged | 9d 14h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 21, 2026 |
| 33729789 | BOPIS pickup not ready | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Leonard Waters-Howell | wholesalevipshade-match | 6h | ●Responded | 2/5 | — | — | Mar 30, 2026 | - | |
| 77926293 | Pro discount enrollment | Pending | Normal | Mr. Don Baumbach | Crown Department Stores |  Garth Dooley | samplesgift-cardfragrance | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 02310225 | Store experience feedback | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Katrina Johns | — | 6d 17h | ⊘Not fired | — | — | — | Mar 25, 2026 | - | |
| 10581371 | Item authenticity concern | Closed | High | Mr. Don Baumbach | Crown Department Stores | Ignatius Cummerata | Chat | — | 3h | ●Responded | 2/5 | — | — | Mar 20, 2026 | Mar 25, 2026 |
| 42297357 | Item authenticity concern | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Leonard Waters-Howell | Chat | influencerwholesaleshade-match | 2h | ●Responded | 2/5 | — | — | Mar 19, 2026 | - |
| 31922535 | Wholesale order question | Open | Low | Mr. Don Baumbach | Crown Department Stores |  Faith Hilll | influencervip | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 63708386 | Birthday gift not received | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Ignatius Cummerata | refunddamaged | 6h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 79219225 | BOPIS pickup not ready | Open | Normal | Mr. Don Baumbach | Crown Department Stores | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 42341788 | Pro discount enrollment | Closed | High | Mr. Don Baumbach | Crown Department Stores |  Oscar O'Hara | returns | 1h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 25, 2026 | |
| 27832698 | Gift card balance question | Closed | Low | Mr. Don Baumbach | Crown Department Stores | Darryl Jacobi | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 1, 2026 |
| 91979183 | Question about product ingredients | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Tommy Kuvalis | appshipping | 13h | ●Responded | 2/5 | — | — | Jan 29, 2026 | - | |
| 09372096 | Return after 30-day window | Pending | Low | Mr. Don Baumbach | Crown Department Stores | Katrina Johns | Chat | — | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 86793660 | Return after 30-day window | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Mr. Cade Senger | vipreturnsbopis | 4h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 26718042 | Wrong shade sent | Pending | Normal | Mr. Don Baumbach | Crown Department Stores |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 39279529 | Wrong shade sent | Closed | High | Mr. Don Baumbach | Crown Department Stores | Faith Hilll | — | 4h | ●Responded | 2/5 | — | — | Jan 13, 2026 | Jan 16, 2026 | |
| 74069051 | Price match request | Solved | Low | Mr. Don Baumbach | Crown Department Stores |  Mr. Skyla Trantow | Chat | wholesalesamples | 4h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 62560303 | Address change after shipping | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Mr. Skyla Trantow | Phone | — | 4h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |
| 81753094 | BOPIS order cancelled at store | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Eula McKenzie | — | 5h | ⊘Not fired | — | — | — | Dec 25, 2025 | - | |
| 08148258 | Gift card balance question | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Julie Hodkiewicz | influencershade-match | 13h | ●Responded | 5/5 | — | — | Dec 11, 2025 | - | |
| 27844814 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Tommy Kuvalis | influencerreturns | 1d 15h | ●Responded | 2/5 | — | — | Dec 9, 2025 | - | |
| 93729370 | Discount code not working | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Lily Raynor | loyalty | 5d 11h | ●Responded | 1/5 | — | — | Nov 24, 2025 | - | |
| 16563521 | Price match request | Pending | Normal | Mr. Don Baumbach | Crown Department Stores | Mr. Cade Senger | Chat | vip | - | —Skipped | — | — | — | Nov 19, 2025 | - |
| 66454660 | App crashes at checkout | Pending | Normal | Mr. Don Baumbach | Crown Department Stores |  Yazmin Jast | wholesaledamagedbopis | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 32863191 | Return after 30-day window | Solved | High | Mr. Don Baumbach | Crown Department Stores |  Steve O'Conner | Chat | gift-cardwholesale | 15h | ⊘Not fired | — | — | — | Nov 4, 2025 | - |
| 88554423 | Return after 30-day window | Pending | High | Mr. Don Baumbach | Crown Department Stores | Darryl Jacobi | — | - | —Skipped | — | — | — | Oct 12, 2025 | - | |
| 42532094 | Foundation match help | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Yazmin Jast | Chat | — | 19h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - |
| 93975449 | Price match request | Solved | High | Mr. Don Baumbach | Crown Department Stores | Eula McKenzie | Chat | influencer | 2h | ●Responded | 2/5 | — | — | Sep 26, 2025 | - |
| 02593122 | Discount code not working | Solved | Low | Mr. Don Baumbach | Crown Department Stores | Chaz Renner | Phone | shipping | 5h | ●Responded | 2/5 | — | — | Sep 22, 2025 | - |
| 05086208 | Where is my order? | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 67010210 | Klarna / Afterpay split issue | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Oscar O'Hara | Chat | shipping | 15h | ●Responded | 2/5 | — | — | Sep 9, 2025 | - |
| 93923353 | Shipping cost question | Solved | Low | Mr. Don Baumbach | Crown Department Stores | Lily Raynor | — | 4h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |
| 21331877 | Restock alert for backorder | Closed | Low | Mr. Don Baumbach | Crown Department Stores | Faith Hilll | Chat | apployalty | 16h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 12, 2025 |
| 10739346 | Order arrived damaged | Solved | Normal | Mr. Don Baumbach | Crown Department Stores |  Kaela Friesen | Phone | loyaltyshade-matchreturns | 1d 20h | ●Responded | 2/5 | — | — | Sep 5, 2025 | - |
| 13798874 | Influencer code not working | Closed | Normal | Mr. Don Baumbach | Crown Department Stores |  Miss Amber Hintz Sr. | Chat | appsamplesshipping | 4h | ●Responded | 4/11 | — | — | Aug 28, 2025 | Sep 3, 2025 |
| 21022278 | Missing samples in order | Closed | Normal | Mr. Don Baumbach | Crown Department Stores | Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 27, 2025 | |
| 68123763 | Wholesale order question | Closed | Low | Mr. Don Baumbach | Crown Department Stores | Katrina Johns | Chat | fragrance | 18h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 26, 2025 |
| 02440590 | Discount code not working | Solved | Low | Mr. Don Baumbach | Crown Department Stores | Yazmin Jast | refundvipsamples | 5h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 70471276 | Shipping cost question | Solved | Low | Mr. Don Baumbach | Crown Department Stores |  Mr. Lonie Hudson | Chat | — | 2h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 30265190 | Address change after shipping | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Leonard Waters-Howell | appshippingvip | 1d 21h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 14569903 | Order arrived damaged | Closed | Low | Mr. Don Baumbach | Crown Department Stores |  Vilma Gusikowski | Phone | — | 2d 17h | ⊘Not fired | — | — | — | Aug 1, 2025 | Aug 11, 2025 |
| 68840820 | Address change after shipping | Solved | Normal | Mr. Don Baumbach | Crown Department Stores | Yazmin Jast | wholesaleshade-match | 19h | ⊘Not fired | — | — | — | Jul 27, 2025 | - | |
| 69759679 | Allergic reaction concern | Solved | High | Mr. Don Baumbach | Crown Department Stores | Miss Amber Hintz Sr. | — | 13h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - | |
| 78779135 | Foundation match help | Solved | High | Mr. Don Baumbach | Crown Department Stores | Ignatius Cummerata | Chat | vip | 23h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 05416468 | App login problem | Open | Normal | Mr. Don Baumbach | Crown Department Stores |  Kip Schroeder IV | shippingfragranceinfluencer | - | —Skipped | — | — | — | Jul 15, 2025 | - |