Tamia Hills
terence34@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 29192985 | App login problem | Solved | Urgent | — | samplesbopis | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 53577852 | Refund not received | Closed | Normal | — | refundloyalty | 18h | ●Responded | 4/5 | — | — | May 20, 2026 | May 22, 2026 | |||
| 53300422 | Where is my order? | Solved | Normal | — | gift-cardloyaltyvip | 8h | ●Responded | 5/5 | — | — | May 16, 2026 | - | |||
| 38574637 | Gift card balance question | Solved | Low | — | influencer | 6h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |||
| 75836088 | BOPIS pickup not ready | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |||
| 60590762 | App login problem | Closed | High | — | Chat | gift-cardreturns | 5h | ○Sent, no reply | — | — | — | May 6, 2026 | May 10, 2026 | ||
| 46381250 | Allergic reaction concern | Solved | High | — | Social | — | 1d 14h | ⊘Not fired | — | — | — | Apr 25, 2026 | - | ||
| 66261155 | Item authenticity concern | Solved | Low | — | shade-match | 2d 9h | ●Responded | 7/11 | — | — | Apr 23, 2026 | - | |||
| 65918523 | BOPIS pickup not ready | Solved | Low | — | Chat | damagedapp | 5h | ●Responded | 9/11 | — | — | Apr 18, 2026 | - | ||
| 16771537 | Klarna / Afterpay split issue | Solved | Normal | — | Phone | samplesapp | 1d 15h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | ||
| 52091942 | Address change after shipping | Solved | Normal | — | Chat | damagedrefund | 2d 22h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | ||
| 20528700 | Insider tier issue | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | ||
| 16305309 | Cancel order request | Solved | Normal | — | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | ||
| 65043306 | Store experience feedback | Solved | Normal | — | Phone | wholesale | 1d 14h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | ||
| 22068355 | Birthday gift not received | Closed | Normal | — | influencerfragrancevip | 4h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 16, 2026 | |||
| 78020601 | Lost package follow-up | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |||
| 12811741 | Address change after shipping | Solved | Normal | — | Chat | damagedreturns | 14h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | ||
| 13844543 | Lost package follow-up | Solved | Normal | — | Chat | damagedreturnsbopis | 5h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | ||
| 03036350 | App login problem | Solved | Normal | — | Social | gift-card | 6h | ⊘Not fired | — | — | — | Feb 7, 2026 | - | ||
| 51386096 | Missing samples in order | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 10, 2026 | ||
| 09556544 | Missing samples in order | Pending | Normal | — | gift-cardfragrancevip | - | —Skipped | — | — | — | Feb 1, 2026 | - | |||
| 82749322 | Birthday gift not received | Solved | High | — | loyalty | 11h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |||
| 85415206 | Price match request | Solved | Urgent | — | Social | loyalty | 14h | ⊘Not fired | — | — | — | Jan 10, 2026 | - | ||
| 43938348 | Loyalty points not posting | Closed | Normal | — | samplesreturns | 6h | ●Responded | 4/5 | — | — | Jan 8, 2026 | Jan 10, 2026 | |||
| 28738893 | Order arrived damaged | Solved | Normal | — | — | 2d 6h | ●Responded | 4/5 | — | — | Jan 7, 2026 | - | |||
| 30892137 | Store experience feedback | Pending | Normal | — | influencergift-card | - | —Skipped | — | — | — | Dec 30, 2025 | - | |||
| 66461514 | Return after 30-day window | Solved | Normal | — | Chat | loyaltyinfluencerreturns | 3h | ●Responded | 5/5 | — | — | Dec 6, 2025 | - | ||
| 63844631 | Foundation match help | Closed | Normal | — | shippingreturnssamples | 4h | ●Responded | 5/5 | — | — | Dec 1, 2025 | Dec 8, 2025 | |||
| 12425118 | Pro discount enrollment | Solved | Normal | — | vipsamples | 23h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |||
| 67235422 | BOPIS order cancelled at store | Solved | Normal | — | Chat | fragrancebopisreturns | 1d 8h | ●Responded | 4/5 | — | — | Nov 7, 2025 | - | ||
| 86176935 | Restock alert for backorder | Closed | High | — | Social | vipdamaged | 5h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 5, 2025 | ||
| 93636127 | Wrong shade sent | Closed | Low | — | damagedreturnsloyalty | 1h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | |||
| 73910492 | Foundation match help | Closed | Normal | — | Chat | — | 9d 8h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 22, 2025 | ||
| 89056677 | Influencer code not working | Closed | Low | — | — | 3d 8h | ●Responded | 3/5 | — | — | Sep 29, 2025 | Oct 7, 2025 | |||
| 90029761 | Wrong shade sent | Solved | Low | — | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | ||
| 38302215 | BOPIS order cancelled at store | Closed | Normal | — | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 29, 2025 | ||
| 21547058 | Birthday gift not received | Closed | High | — | loyalty | 5h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 20, 2025 | |||
| 48133625 | Shipping cost question | Solved | Low | — | shade-matchrefundshipping | 12h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |||
| 79598568 | Address change after shipping | Solved | Normal | — | Chat | — | 5h | ●Responded | 5/5 | — | — | Sep 10, 2025 | - | ||
| 22796920 | Where is my order? | Solved | Normal | — | Phone | damagedsamples | 1h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | ||
| 26900120 | Store experience feedback | Pending | Normal | — | Chat | shippingloyaltydamaged | - | —Skipped | — | — | — | Aug 15, 2025 | - | ||
| 90224148 | Item authenticity concern | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Aug 4, 2025 | Aug 10, 2025 | |||
| 82552619 | Shipping cost question | Pending | High | — | Social | — | - | —Skipped | — | — | — | Jul 25, 2025 | - | ||
| 08312656 | BOPIS pickup not ready | Solved | Low | — | Chat | bopis | 18h | ●Responded | 1/5 | — | — | Jul 17, 2025 | - | ||
| 25869190 | Wrong shade sent | Solved | Low | — | shipping | 9d | ●Responded | 2/5 | — | — | Jul 17, 2025 | - | |||
| 29648236 | BOPIS pickup not ready | Solved | Normal | — | Social | samplesdamagedapp | 1h | ⊘Not fired | — | — | — | Jun 28, 2025 | - | ||
| 81252482 | Restock alert for backorder | Pending | Normal | — | — | - | —Skipped | — | — | — | Jun 18, 2025 | - | |||
| 99665770 | Wholesale order question | Open | Normal | — | samplesdamagedshipping | - | —Skipped | — | — | — | Jun 3, 2025 | - |