Dr. Carl Zieme
hassie_hilpert@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14840334 | Refund not received | Solved | Normal | Dr. Carl Zieme | — |  Vilma Gusikowski | influencerappdamaged | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 98580160 | Influencer code not working | Solved | Normal | Dr. Carl Zieme | — |  Miss Amber Hintz Sr. | Social | returnsdamagedbopis | 20h | ⊘Not fired | — | — | — | Apr 22, 2026 | - |
| 07394426 | App login problem | Pending | Normal | Dr. Carl Zieme | — |  Lily Raynor | — | - | —Skipped | — | — | — | Apr 20, 2026 | - | |
| 31756724 | Insider tier issue | Solved | Urgent | Dr. Carl Zieme | — |  Amely Pacocha | Chat | — | 2d 8h | ●Responded | 1/5 | — | — | Apr 16, 2026 | - |
| 25959016 | App login problem | Solved | High | Dr. Carl Zieme | — |  Yazmin Jast | Chat | gift-card | 7d 6h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 34269223 | Refund not received | Solved | High | Dr. Carl Zieme | — | Yazmin Jast | fragranceshade-match | 13h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 21935447 | Klarna / Afterpay split issue | Closed | High | Dr. Carl Zieme | — |  Mr. Lonie Hudson | Chat | influencershade-matchwholesale | 7h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 29, 2026 |
| 70693274 | BOPIS order cancelled at store | Closed | Low | Dr. Carl Zieme | — |  Faith Hilll | — | 2d 18h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 30, 2026 | |
| 50920396 | Pro discount enrollment | Solved | High | Dr. Carl Zieme | — |  Kip Schroeder IV | Chat | vipapp | 6d 17h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - |
| 85185872 | Discount code not working | Solved | Normal | Dr. Carl Zieme | — |  Leonard Waters-Howell | shipping | 21h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 65738360 | Missing items in shipment | Solved | High | Dr. Carl Zieme | — |  Steve O'Conner | Social | shade-matchrefundreturns | 2d 2h | ⊘Not fired | — | — | — | Feb 11, 2026 | - |
| 02913441 | Birthday gift not received | Closed | Normal | Dr. Carl Zieme | — |  Dr. Mandy McLaughlin | — | 23h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 14, 2026 | |
| 67389520 | BOPIS order cancelled at store | Open | Normal | Dr. Carl Zieme | — | Vilma Gusikowski | vip | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 80279542 | Restock alert for backorder | Solved | Normal | Dr. Carl Zieme | — |  Mr. Skyla Trantow | refundfragrancedamaged | 3h | ⊘Not fired | — | — | — | Jan 5, 2026 | - | |
| 61919668 | Insider tier issue | Pending | Urgent | Dr. Carl Zieme | — |  Mr. Eliza Gerhold IV | Chat | shippinginfluencervip | - | —Skipped | — | — | — | Dec 22, 2025 | - |
| 06943309 | Foundation match help | Solved | Normal | Dr. Carl Zieme | — |  Ignatius Cummerata | loyaltydamaged | 6h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 79477364 | Loyalty points not posting | Open | High | Dr. Carl Zieme | — |  Julie Hodkiewicz | Chat | damagedgift-cardreturns | - | —Skipped | — | — | — | Dec 6, 2025 | - |
| 71595886 | App crashes at checkout | Solved | Low | Dr. Carl Zieme | — |  Oscar O'Hara | wholesale | 3h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 01611733 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Carl Zieme | — |  Tommy Kuvalis | bopisshade-match | 12h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 77827535 | Missing items in shipment | Solved | Normal | Dr. Carl Zieme | — |  Mr. Cade Senger | Chat | influencervip | 6d 14h | ⊘Not fired | — | — | — | Nov 21, 2025 | - |
| 58918700 | Store experience feedback | Closed | Normal | Dr. Carl Zieme | — | Mr. Cade Senger | — | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 17, 2025 | |
| 98119488 | Pro discount enrollment | Solved | Normal | Dr. Carl Zieme | — |  Katrina Johns | samples | 6h | ●Responded | 5/5 | — | — | Nov 12, 2025 | - | |
| 72427075 | Item authenticity concern | Open | Normal | Dr. Carl Zieme | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 83482280 | Discount code not working | Solved | Normal | Dr. Carl Zieme | — |  Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 74828022 | Klarna / Afterpay split issue | Closed | Low | Dr. Carl Zieme | — | Steve O'Conner | shipping | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 6, 2025 | |
| 62943131 | Item authenticity concern | Pending | Low | Dr. Carl Zieme | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 22100475 | Cancel subscription / Auto-replenish | Solved | Low | Dr. Carl Zieme | — | Miss Amber Hintz Sr. | fragranceviprefund | 1h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - | |
| 82567311 | Influencer code not working | Solved | Normal | Dr. Carl Zieme | — | Faith Hilll | bopis | 1d 11h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |
| 32526828 | Pro discount enrollment | Solved | Normal | Dr. Carl Zieme | — | Lily Raynor | vipgift-cardshade-match | 2h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 26648079 | Where is my order? | Solved | Low | Dr. Carl Zieme | — | Chaz Renner | Chat | — | 2h | ●Responded | 10/11 | — | — | Aug 12, 2025 | - |
| 95609066 | Store experience feedback | Solved | Low | Dr. Carl Zieme | — | Leonard Waters-Howell | Phone | samples | 12h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 55095606 | Missing samples in order | Pending | Normal | Dr. Carl Zieme | — |  Garth Dooley | Social | — | - | —Skipped | — | — | — | Jul 29, 2025 | - |
| 87060217 | Return after 30-day window | Solved | Low | Dr. Carl Zieme | — | Julie Hodkiewicz | shipping | 15h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 10736202 | Address change after shipping | Solved | Normal | Dr. Carl Zieme | — | Eula McKenzie | damagedshippingloyalty | 16h | ●Responded | 5/5 | — | — | Jul 8, 2025 | - | |
| 10892375 | App crashes at checkout | Solved | Low | Dr. Carl Zieme | — | Kip Schroeder IV | Chat | loyalty | 12h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 29326372 | Influencer code not working | Solved | Urgent | Dr. Carl Zieme | — | Oscar O'Hara | Chat | gift-cardrefund | 6h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - |
| 61849763 | Return after 30-day window | Open | Normal | Dr. Carl Zieme | — | Garth Dooley | Social | vipshipping | - | —Skipped | — | — | — | Jun 8, 2025 | - |