Marlene Feeney
loretta.nitzsche96@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 21188401 | Where is my order? | Solved | Normal | — | Chat | shippingloyalty | 20h | ○Sent, no reply | — | — | — | May 9, 2026 | - | ||
| 96873004 | Cancel order request | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Apr 20, 2026 | Apr 23, 2026 | ||
| 20784283 | Question about product ingredients | Solved | Normal | — | wholesale | 5h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |||
| 72099921 | Restock alert for backorder | Solved | Normal | — | Chat | samplesdamaged | 16h | ●Responded | 5/5 | — | — | Apr 2, 2026 | - | ||
| 26866567 | Klarna / Afterpay split issue | Solved | High | — | Chat | — | 17h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | ||
| 74846676 | Loyalty points not posting | Solved | Normal | — | fragrance | 6h | ●Responded | 5/5 | — | — | Mar 14, 2026 | - | |||
| 63067161 | Cancel order request | Solved | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |||
| 18704744 | Insider tier issue | Pending | Normal | — | — | - | —Skipped | — | — | — | Mar 3, 2026 | - | |||
| 06539307 | Where is my order? | Solved | Normal | — | bopisappwholesale | 9h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |||
| 70957436 | Birthday gift not received | Open | Normal | — | app | - | —Skipped | — | — | — | Feb 18, 2026 | - | |||
| 04126876 | Return after 30-day window | Closed | High | — | — | 3h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 24, 2026 | |||
| 33561231 | Wholesale order question | Closed | Urgent | — | — | 23h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 22, 2026 | |||
| 70140210 | Missing samples in order | Solved | Urgent | — | Chat | — | 20h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | ||
| 84309010 | Allergic reaction concern | Pending | Normal | — | samplesinfluencerbopis | - | —Skipped | — | — | — | Jan 5, 2026 | - | |||
| 81667350 | Insider tier issue | Solved | Normal | — | returns | 12h | ⊘Not fired | — | — | — | Jan 2, 2026 | - | |||
| 29030981 | BOPIS pickup not ready | Open | High | — | Chat | loyalty | - | —Skipped | — | — | — | Dec 23, 2025 | - | ||
| 46299312 | Price match request | Solved | Normal | — | shippingrefund | 17h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |||
| 87987122 | BOPIS order cancelled at store | Closed | High | — | Chat | vip | 15h | ○Sent, no reply | — | — | — | Dec 20, 2025 | Dec 23, 2025 | ||
| 94784399 | Store experience feedback | Solved | Normal | — | Chat | shippinginfluencer | 1d | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | ||
| 68538838 | Address change after shipping | Open | Low | — | Chat | gift-cardwholesale | - | —Skipped | — | — | — | Nov 27, 2025 | - | ||
| 71988215 | BOPIS order cancelled at store | Solved | Normal | — | loyaltywholesale | 8h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |||
| 46836827 | Influencer code not working | Solved | Normal | — | fragrancesampleswholesale | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |||
| 23154987 | Cancel order request | Pending | Normal | — | Social | samplesrefund | - | —Skipped | — | — | — | Nov 5, 2025 | - | ||
| 20865551 | Refund not received | Closed | Normal | — | Chat | gift-cardbopisapp | 15h | ●Responded | 10/11 | — | — | Sep 20, 2025 | Sep 25, 2025 | ||
| 86266863 | BOPIS order cancelled at store | Open | Normal | — | Phone | — | - | —Skipped | — | — | — | Sep 20, 2025 | - | ||
| 50085618 | App crashes at checkout | Open | Urgent | — | returnsdamaged | - | —Skipped | — | — | — | Sep 8, 2025 | - | |||
| 92330696 | Discount code not working | Solved | Normal | — | — | 9h | ●Responded | 10/11 | — | — | Sep 5, 2025 | - | |||
| 05445405 | App login problem | Closed | Normal | — | Chat | bopisdamagedrefund | 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 29, 2025 | ||
| 70667309 | BOPIS pickup not ready | Solved | Urgent | — | Chat | fragrance | 19h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | ||
| 83610368 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 25, 2025 | |||
| 52261332 | Lost package follow-up | Solved | Normal | — | — | 4d 13h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |||
| 77570153 | Where is my order? | Open | Normal | — | refundbopis | - | —Skipped | — | — | — | Aug 6, 2025 | - | |||
| 92730166 | Klarna / Afterpay split issue | Solved | Low | — | Phone | — | 1h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | ||
| 07853262 | Missing items in shipment | Closed | Low | — | Chat | loyaltyrefundwholesale | 22h | ●Responded | 4/5 | — | — | Jul 25, 2025 | Jul 28, 2025 | ||
| 78245327 | Missing samples in order | Solved | Normal | — | Chat | wholesale | 2h | ⊘Not fired | — | — | — | Jul 25, 2025 | - | ||
| 09468905 | Loyalty points not posting | Solved | Normal | — | returns | 7d 16h | ⊘Not fired | — | — | — | Jul 2, 2025 | - | |||
| 32126620 | Insider tier issue | Closed | Normal | — | refundapp | 5h | ●Responded | 5/5 | — | — | Jun 18, 2025 | Jun 23, 2025 | |||
| 72618948 | Influencer code not working | Solved | Normal | — | Chat | bopisreturns | 8h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | ||
| 89747046 | Missing samples in order | Open | Normal | — | bopisreturnswholesale | - | —Skipped | — | — | — | May 31, 2025 | - | |||
| 83652968 | Cancel order request | Solved | Normal | — | Chat | samplesinfluencer | 6h | ○Sent, no reply | — | — | — | May 24, 2025 | - |