Colten Skiles
brendan.shields@yahoo.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09316277 | Store experience feedback | Solved | Normal | Colten Skiles | — |  Mr. Skyla Trantow | vipfragrancedamaged | 1h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 64553803 | Discount code not working | Pending | Urgent | Colten Skiles | — |  Kip Schroeder IV | vip | - | —Skipped | — | — | — | Mar 26, 2026 | - | |
| 13429187 | Loyalty points not posting | Solved | Normal | Colten Skiles | — |  Mr. Lonie Hudson | Chat | — | 4h | ●Responded | 3/5 | — | — | Mar 20, 2026 | - |
| 01513953 | Lost package follow-up | Closed | Normal | Colten Skiles | — | Mr. Skyla Trantow | damagedloyalty | 13h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 24, 2026 | |
| 80088170 | Refund not received | Solved | Normal | Colten Skiles | — |  Miss Amber Hintz Sr. | refundloyaltyreturns | 5h | ●Responded | 4/5 | — | — | Mar 11, 2026 | - | |
| 64525568 | Birthday gift not received | Solved | Normal | Colten Skiles | — |  Katrina Johns | Chat | returns | 23h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 14413046 | Shipping cost question | Solved | Normal | Colten Skiles | — | Mr. Lonie Hudson | refundgift-cardloyalty | 6h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 75224122 | Cancel subscription / Auto-replenish | Solved | Normal | Colten Skiles | — |  Oscar O'Hara | returns | 6h | ●Responded | 9/11 | — | — | Feb 16, 2026 | - | |
| 28090965 | Store experience feedback | Solved | Normal | Colten Skiles | — |  Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 81384090 | BOPIS order cancelled at store | Solved | Urgent | Colten Skiles | — |  Eula McKenzie | Chat | — | 2h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - |
| 07382813 | Store experience feedback | Solved | Normal | Colten Skiles | — |  Ignatius Cummerata | Phone | vipapp | 2h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - |
| 52431621 | Question about product ingredients | Solved | Low | Colten Skiles | — |  Darryl Jacobi | — | 1d 8h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 97535493 | Wholesale order question | Closed | Normal | Colten Skiles | — | Mr. Lonie Hudson | refundshipping | 2d 11h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Feb 3, 2026 | |
| 68447384 | Insider tier issue | Closed | Normal | Colten Skiles | — |  Lily Raynor | fragrancedamagedloyalty | 6h | ○Sent, no reply | — | — | — | Jan 24, 2026 | Jan 30, 2026 | |
| 20305137 | Shipping cost question | Closed | Normal | Colten Skiles | — | Lily Raynor | refundshade-matchapp | 3h | ●Responded | 4/5 | — | — | Jan 7, 2026 | Jan 8, 2026 | |
| 96782410 | Discount code not working | Solved | Normal | Colten Skiles | — | Miss Amber Hintz Sr. | Chat | refundsamplesreturns | 8h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - |
| 05873194 | Question about product ingredients | Open | Normal | Colten Skiles | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 16441026 | BOPIS pickup not ready | Solved | Low | Colten Skiles | — | Eula McKenzie | Chat | bopis | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 08245616 | Influencer code not working | Solved | High | Colten Skiles | — |  Steve O'Conner | Phone | bopis | 1d 11h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 72897489 | Question about product ingredients | Solved | Normal | Colten Skiles | — | Miss Amber Hintz Sr. | Chat | shipping | 13h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - |
| 44380631 | Klarna / Afterpay split issue | Closed | High | Colten Skiles | — | Mr. Skyla Trantow | appshade-matchfragrance | 1d 11h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 4, 2025 | |
| 66228609 | Cancel subscription / Auto-replenish | Solved | Normal | Colten Skiles | — | Ignatius Cummerata | — | 1d 16h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - | |
| 77775725 | Cancel order request | Solved | Normal | Colten Skiles | — | Mr. Lonie Hudson | Chat | fragranceshade-matchgift-card | 5h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - |
| 48447601 | App login problem | Solved | Normal | Colten Skiles | — |  Mr. Cade Senger | app | 3h | ●Responded | 10/11 | — | — | Nov 7, 2025 | - | |
| 75539614 | Lost package follow-up | Solved | High | Colten Skiles | — | Kip Schroeder IV | Chat | shade-matchreturnsdamaged | 2h | ⊘Not fired | — | — | — | Nov 5, 2025 | - |
| 15365380 | Insider tier issue | Pending | Low | Colten Skiles | — |  Dr. Mandy McLaughlin | returns | - | —Skipped | — | — | — | Oct 29, 2025 | - | |
| 50176208 | Wrong shade sent | Solved | Normal | Colten Skiles | — |  Tommy Kuvalis | Chat | fragrance | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 41684384 | Return after 30-day window | Closed | Low | Colten Skiles | — | Steve O'Conner | loyaltyappvip | 3h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 24, 2025 | |
| 69308703 | Pro discount enrollment | Pending | Low | Colten Skiles | — |  Faith Hilll | Social | refundbopis | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 50648686 | Influencer code not working | Solved | Normal | Colten Skiles | — |  Yazmin Jast | damagedsamples | 17h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 03216865 | Item authenticity concern | Solved | High | Colten Skiles | — |  Amely Pacocha | Social | app | 3d 6h | ⊘Not fired | — | — | — | Oct 2, 2025 | - |
| 37346495 | Allergic reaction concern | Solved | Normal | Colten Skiles | — |  Mr. Eliza Gerhold IV | Chat | loyaltyfragranceshipping | 4h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 89883233 | Loyalty points not posting | Closed | Normal | Colten Skiles | — |  Kaela Friesen | returnsloyaltyapp | 1d 12h | ●Responded | 9/11 | — | — | Sep 6, 2025 | Sep 10, 2025 | |
| 46216410 | Store experience feedback | Solved | High | Colten Skiles | — |  Julie Hodkiewicz | — | 1h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | |
| 56621406 | Question about product ingredients | Closed | Normal | Colten Skiles | — | Oscar O'Hara | Social | — | 4h | ⊘Not fired | — | — | — | Aug 25, 2025 | Aug 31, 2025 |
| 13195433 | Refund not received | Solved | Normal | Colten Skiles | — |  Chaz Renner | damaged | 4h | ●Responded | 3/5 | — | — | Aug 8, 2025 | - | |
| 09515686 | Order arrived damaged | Open | Low | Colten Skiles | — | Katrina Johns | Chat | returnsshade-matchvip | - | —Skipped | — | — | — | Aug 5, 2025 | - |
| 98381571 | Gift card balance question | Solved | Normal | Colten Skiles | — | Dr. Mandy McLaughlin | app | 1d | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | |
| 36075532 | Missing samples in order | Solved | Normal | Colten Skiles | — | Kip Schroeder IV | Chat | app | 2d 21h | ⊘Not fired | — | — | — | Jul 10, 2025 | - |
| 55939963 | Restock alert for backorder | Closed | Normal | Colten Skiles | — | Ignatius Cummerata | gift-card | 3h | ●Responded | 10/11 | — | — | Jul 8, 2025 | Jul 15, 2025 | |
| 79612485 | Wrong shade sent | Pending | High | Colten Skiles | — | Dr. Mandy McLaughlin | samplesapp | - | —Skipped | — | — | — | Jun 30, 2025 | - | |
| 63532470 | BOPIS order cancelled at store | Open | High | Colten Skiles | — | Mr. Eliza Gerhold IV | shipping | - | —Skipped | — | — | — | Jun 11, 2025 | - | |
| 37916642 | Missing items in shipment | Solved | Normal | Colten Skiles | — | Katrina Johns | Chat | vipdamaged | 22h | ●Responded | 1/5 | — | — | May 24, 2025 | - |
| 40261119 | Wholesale order question | Closed | Low | Colten Skiles | — | Julie Hodkiewicz | wholesale | 3h | ○Sent, no reply | — | — | — | May 22, 2025 | May 23, 2025 |