Dr. Terence Ruecker
delbert76@yahoo.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07203664 | Shipping cost question | Solved | Normal | Dr. Terence Ruecker | — |  Julie Hodkiewicz | Chat | influencerdamagedshipping | 2h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 53341512 | Loyalty points not posting | Pending | High | Dr. Terence Ruecker | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 89483890 | Wrong shade sent | Solved | Normal | Dr. Terence Ruecker | — |  Kip Schroeder IV | Chat | shippingrefund | 6h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - |
| 77105671 | Price match request | Solved | High | Dr. Terence Ruecker | — |  Mr. Cade Senger | — | 1h | ●Responded | 4/5 | — | — | Mar 17, 2026 | - | |
| 88850743 | Question about product ingredients | Closed | High | Dr. Terence Ruecker | — |  Jacklyn Dare | — | 2h | ●Responded | 4/11 | — | — | Mar 12, 2026 | Mar 18, 2026 | |
| 67092811 | Store experience feedback | Solved | Normal | Dr. Terence Ruecker | — | Steve O'Conner | Chat | returnsshipping | 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 21595532 | Missing items in shipment | Closed | Normal | Dr. Terence Ruecker | — |  Oscar O'Hara | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 |
| 71107685 | App login problem | Solved | High | Dr. Terence Ruecker | — |  Leonard Waters-Howell | Social | damagedinfluencervip | 5h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 95748680 | Missing samples in order | Pending | Normal | Dr. Terence Ruecker | — |  Dr. Mandy McLaughlin | loyaltyreturnsvip | - | —Skipped | — | — | — | Feb 18, 2026 | - | |
| 60964318 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Terence Ruecker | — |  Vilma Gusikowski | refund | 5h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 20344635 | Wholesale order question | Solved | Normal | Dr. Terence Ruecker | — | Julie Hodkiewicz | Chat | wholesale | 1d 7h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 88923873 | Return after 30-day window | Solved | Normal | Dr. Terence Ruecker | — | Leonard Waters-Howell | wholesalereturns | 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 00866259 | Missing items in shipment | Solved | High | Dr. Terence Ruecker | — | Dr. Mandy McLaughlin | — | 2d 5h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 68255574 | Order arrived damaged | Solved | Low | Dr. Terence Ruecker | — |  Tommy Kuvalis | Phone | returns | 2h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 98776039 | Restock alert for backorder | Pending | Normal | Dr. Terence Ruecker | — |  Mr. Lonie Hudson | Chat | influencer | - | —Skipped | — | — | — | Dec 10, 2025 | - |
| 25324422 | Allergic reaction concern | Open | Normal | Dr. Terence Ruecker | — | Kip Schroeder IV | Chat | refundgift-cardapp | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 79426489 | Klarna / Afterpay split issue | Open | Low | Dr. Terence Ruecker | — |  Faith Hilll | shippingbopisgift-card | - | —Skipped | — | — | — | Nov 23, 2025 | - | |
| 64862651 | Klarna / Afterpay split issue | Solved | Normal | Dr. Terence Ruecker | — |  Ignatius Cummerata | Chat | returns | 22h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 21983944 | Price match request | Solved | Low | Dr. Terence Ruecker | — | Julie Hodkiewicz | Phone | fragrance | 1d | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 83293828 | Shipping cost question | Pending | Low | Dr. Terence Ruecker | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Oct 29, 2025 | - | |
| 95907147 | Gift card balance question | Solved | Normal | Dr. Terence Ruecker | — | Oscar O'Hara | Phone | gift-cardloyaltyrefund | 2h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 43611959 | Address change after shipping | Closed | Low | Dr. Terence Ruecker | — | Kip Schroeder IV | shipping | 6h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 24, 2025 | |
| 14105412 | Foundation match help | Solved | Normal | Dr. Terence Ruecker | — |  Darryl Jacobi | Chat | bopisloyalty | 1d 6h | ●Responded | 3/5 | — | — | Sep 5, 2025 | - |
| 59211759 | Foundation match help | Pending | Normal | Dr. Terence Ruecker | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Sep 2, 2025 | - | |
| 96836647 | Where is my order? | Solved | High | Dr. Terence Ruecker | — | Ignatius Cummerata | refundloyalty | 5h | ⊘Not fired | — | — | — | Aug 18, 2025 | - | |
| 64248778 | Return after 30-day window | Closed | Low | Dr. Terence Ruecker | — |  Eula McKenzie | Chat | samplesvipgift-card | 15h | ●Responded | 3/5 | — | — | Aug 9, 2025 | Aug 12, 2025 |
| 27303032 | Question about product ingredients | Solved | Normal | Dr. Terence Ruecker | — |  Chaz Renner | Chat | gift-cardfragrancewholesale | 1h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 28562583 | Wrong shade sent | Pending | Normal | Dr. Terence Ruecker | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Jul 20, 2025 | - | |
| 65462113 | Restock alert for backorder | Solved | High | Dr. Terence Ruecker | — |  Amely Pacocha | Phone | shippingfragrance | 2d 11h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - |
| 79518799 | Store experience feedback | Closed | Normal | Dr. Terence Ruecker | — | Jacklyn Dare | Social | influencer | 1d 5h | ⊘Not fired | — | — | — | Jun 29, 2025 | Jul 4, 2025 |
| 48876894 | App crashes at checkout | Solved | High | Dr. Terence Ruecker | — |  Kaela Friesen | — | 1h | ●Responded | 5/5 | — | — | Jun 23, 2025 | - | |
| 19552016 | Shipping cost question | Closed | Normal | Dr. Terence Ruecker | — | Eula McKenzie | shade-matchgift-card | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 17, 2025 | |
| 53696713 | Where is my order? | Closed | Normal | Dr. Terence Ruecker | — | Jacklyn Dare | samplesshippingbopis | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 17, 2025 | |
| 80073954 | Wrong shade sent | Pending | Normal | Dr. Terence Ruecker | — | Eula McKenzie | — | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 86679319 | Birthday gift not received | Solved | High | Dr. Terence Ruecker | — | Ignatius Cummerata | loyalty | 11h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - | |
| 83699347 | Gift card balance question | Pending | High | Dr. Terence Ruecker | — | Julie Hodkiewicz | Chat | influencerrefund | - | —Skipped | — | — | — | Jun 2, 2025 | - |
| 41987289 | App crashes at checkout | Solved | Normal | Dr. Terence Ruecker | — |  Garth Dooley | Phone | influencerrefundwholesale | 20h | ●Responded | 10/11 | — | — | May 30, 2025 | - |