Chelsey Bednar-Goodwin
carleton_von@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74040514 | Gift card balance question | Pending | Normal | — | — | - | —Skipped | — | — | — | May 22, 2026 | - | |||
| 02898914 | App crashes at checkout | Solved | Low | — | vipwholesaleshade-match | 5h | ⊘Not fired | — | — | — | Apr 29, 2026 | - | |||
| 44269165 | Cancel subscription / Auto-replenish | Solved | Low | — | returnsbopis | 16h | ●Responded | 5/5 | — | — | Apr 28, 2026 | - | |||
| 48129839 | Pro discount enrollment | Open | High | — | — | - | —Skipped | — | — | — | Apr 2, 2026 | - | |||
| 34071240 | Wrong shade sent | Solved | Urgent | — | Social | appvipdamaged | 4h | ⊘Not fired | — | — | — | Mar 20, 2026 | - | ||
| 17372849 | Where is my order? | Solved | Normal | — | returnsshade-matchwholesale | 19h | ●Responded | 5/5 | — | — | Mar 12, 2026 | - | |||
| 88592647 | Restock alert for backorder | Solved | High | — | appsamples | 13h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |||
| 00638491 | Where is my order? | Open | Normal | — | influencerbopisloyalty | - | —Skipped | — | — | — | Feb 26, 2026 | - | |||
| 58868825 | Wholesale order question | Solved | Normal | — | Social | gift-cardfragrance | 19h | ⊘Not fired | — | — | — | Feb 9, 2026 | - | ||
| 42738039 | Store experience feedback | Closed | Normal | — | — | 1d 1h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 2, 2026 | |||
| 62200305 | App crashes at checkout | Closed | Urgent | — | Social | fragrance | 3h | ⊘Not fired | — | — | — | Jan 28, 2026 | Feb 2, 2026 | ||
| 75821710 | Missing samples in order | Closed | Low | — | shade-matchfragranceloyalty | 4h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 29, 2026 | |||
| 02165938 | Missing items in shipment | Solved | Normal | — | Chat | shade-matchwholesale | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | ||
| 94486359 | Missing samples in order | Solved | Normal | — | wholesalefragrance | 2h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | |||
| 41458149 | Klarna / Afterpay split issue | Solved | Normal | — | — | 4d 3h | ●Responded | 3/5 | — | — | Dec 29, 2025 | - | |||
| 01802189 | Influencer code not working | Solved | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | ||
| 77651230 | Question about product ingredients | Solved | Normal | — | returnsinfluencer | 4h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |||
| 69676119 | Order arrived damaged | Closed | Urgent | — | Chat | bopis | 5h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 18, 2025 | ||
| 71941936 | Allergic reaction concern | Closed | High | — | app | 5h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 46663250 | Restock alert for backorder | Solved | Normal | — | — | 2h | ●Responded | 2/5 | — | — | Dec 9, 2025 | - | |||
| 57403944 | Loyalty points not posting | Closed | Normal | — | Social | appfragrance | 4h | ⊘Not fired | — | — | — | Nov 19, 2025 | Nov 25, 2025 | ||
| 69626551 | Restock alert for backorder | Open | Low | — | shade-match | - | —Skipped | — | — | — | Nov 13, 2025 | - | |||
| 81111200 | Missing items in shipment | Solved | Normal | — | Chat | loyalty | 8h | ●Responded | 3/5 | — | — | Nov 4, 2025 | - | ||
| 50986138 | BOPIS pickup not ready | Solved | Normal | — | Chat | wholesalefragrance | 2d 18h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | ||
| 58281037 | Discount code not working | Solved | Urgent | — | shade-matchappreturns | 18h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |||
| 31407160 | Cancel order request | Solved | Normal | — | shade-matchshippingsamples | 2d 13h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |||
| 73838969 | Wholesale order question | Solved | Normal | — | damaged | 1h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |||
| 32278788 | App login problem | Solved | Normal | — | influencerrefundsamples | 1d 8h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |||
| 67848545 | Pro discount enrollment | Solved | High | — | — | 2d 9h | ●Responded | 3/5 | — | — | Aug 25, 2025 | - | |||
| 68463253 | Lost package follow-up | Open | Normal | — | Chat | — | - | —Skipped | — | — | — | Aug 25, 2025 | - | ||
| 10251141 | Influencer code not working | Solved | Low | — | returns | 7h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |||
| 51834021 | Shipping cost question | Solved | Low | — | — | 1h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |||
| 04030079 | Cancel subscription / Auto-replenish | Solved | Normal | — | wholesaleloyalty | 21h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |||
| 99012010 | BOPIS order cancelled at store | Closed | Normal | — | Chat | influencershade-match | 11h | ●Responded | 5/5 | — | — | Jul 19, 2025 | Jul 24, 2025 | ||
| 74971404 | Question about product ingredients | Solved | High | — | Chat | samplesinfluencer | 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | ||
| 01685494 | Price match request | Solved | Normal | — | Social | — | 10h | ⊘Not fired | — | — | — | Jul 14, 2025 | - | ||
| 43097798 | Missing samples in order | Solved | Low | — | Chat | refundreturnsdamaged | 22h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | ||
| 19080117 | Return after 30-day window | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |||
| 54086816 | Wholesale order question | Solved | Normal | — | loyaltyreturns | 3h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - | |||
| 52486657 | Store experience feedback | Pending | Normal | — | — | - | —Skipped | — | — | — | Jun 20, 2025 | - | |||
| 52647631 | Store experience feedback | Solved | Low | — | Phone | — | 2d 8h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | ||
| 28278016 | Cancel subscription / Auto-replenish | Closed | Low | — | wholesalereturns | 1h | ⊘Not fired | — | — | — | Jun 10, 2025 | Jun 16, 2025 |