Rogelio Medhurst
irwin51@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54128917 | Address change after shipping | Solved | Normal | Rogelio Medhurst | — |  Miss Amber Hintz Sr. | fragrancegift-cardbopis | 12h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - | |
| 12031005 | Order arrived damaged | Closed | High | Rogelio Medhurst | — |  Yazmin Jast | damagedbopis | 19h | ⊘Not fired | — | — | — | Apr 15, 2026 | Apr 17, 2026 | |
| 34949139 | Missing samples in order | Solved | Urgent | Rogelio Medhurst | — | Miss Amber Hintz Sr. | Phone | appwholesaleinfluencer | 12h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 58229823 | Cancel subscription / Auto-replenish | Solved | Normal | Rogelio Medhurst | — |  Jacklyn Dare | Social | shippingbopisfragrance | 1d | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 09522526 | Question about product ingredients | Solved | Normal | Rogelio Medhurst | — |  Eula McKenzie | wholesalesamples | 2h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 72114707 | Wholesale order question | Closed | Low | Rogelio Medhurst | — | Miss Amber Hintz Sr. | Chat | appfragrance | 2h | ⊘Not fired | — | — | — | Apr 5, 2026 | Apr 7, 2026 |
| 00547980 | Price match request | Closed | Normal | Rogelio Medhurst | — |  Kaela Friesen | damaged | 10h | ⊘Not fired | — | — | — | Mar 28, 2026 | Apr 3, 2026 | |
| 35641778 | Klarna / Afterpay split issue | Solved | Normal | Rogelio Medhurst | — |  Darryl Jacobi | Phone | — | 14h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 64973109 | Wholesale order question | Solved | Normal | Rogelio Medhurst | — |  Mr. Skyla Trantow | influencershade-match | 13h | ●Responded | 5/5 | — | — | Mar 20, 2026 | - | |
| 53450224 | Store experience feedback | Closed | Normal | Rogelio Medhurst | — |  Dr. Mandy McLaughlin | Chat | shippinggift-card | 6h | ●Responded | 1/5 | — | — | Mar 8, 2026 | Mar 14, 2026 |
| 03077654 | Restock alert for backorder | Solved | Normal | Rogelio Medhurst | — | Darryl Jacobi | Chat | gift-cardrefund | 1h | ●Responded | 5/5 | — | — | Mar 8, 2026 | - |
| 54625906 | Wholesale order question | Solved | High | Rogelio Medhurst | — | Dr. Mandy McLaughlin | — | 1d 5h | ●Responded | 2/5 | — | — | Feb 27, 2026 | - | |
| 33660898 | Loyalty points not posting | Closed | High | Rogelio Medhurst | — | Mr. Skyla Trantow | Phone | — | 2d 12h | ●Responded | 2/5 | — | — | Feb 20, 2026 | Mar 1, 2026 |
| 00328042 | Gift card balance question | Solved | Urgent | Rogelio Medhurst | — |  Chaz Renner | Chat | damaged | 5h | ●Responded | 5/5 | — | — | Feb 5, 2026 | - |
| 00722951 | Item authenticity concern | Solved | Low | Rogelio Medhurst | — |  Tommy Kuvalis | — | 9d 2h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - | |
| 96572960 | Missing items in shipment | Solved | Normal | Rogelio Medhurst | — | Darryl Jacobi | shade-matchsamplesdamaged | 5d 6h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 81509917 | BOPIS pickup not ready | Solved | Normal | Rogelio Medhurst | — |  Mr. Lonie Hudson | samples | 6d 22h | ●Responded | 3/5 | — | — | Jan 8, 2026 | - | |
| 13331567 | Wrong shade sent | Solved | Urgent | Rogelio Medhurst | — |  Garth Dooley | — | 15h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 90904197 | Birthday gift not received | Solved | Normal | Rogelio Medhurst | — |  Oscar O'Hara | — | 5h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 92047726 | Wholesale order question | Solved | Normal | Rogelio Medhurst | — |  Amely Pacocha | influencerwholesale | 2h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 55338077 | Influencer code not working | Closed | Normal | Rogelio Medhurst | — | Garth Dooley | samplesshipping | 10h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |
| 47578725 | Birthday gift not received | Solved | Normal | Rogelio Medhurst | — | Yazmin Jast | Phone | wholesalerefundgift-card | 22h | ●Responded | 3/5 | — | — | Nov 29, 2025 | - |
| 82569339 | Discount code not working | Solved | High | Rogelio Medhurst | — |  Lily Raynor | Chat | wholesale | 18h | ●Responded | 4/11 | — | — | Nov 27, 2025 | - |
| 24293681 | Cancel subscription / Auto-replenish | Pending | Normal | Rogelio Medhurst | — |  Steve O'Conner | Phone | fragrancesamples | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 89536172 | Wholesale order question | Solved | Normal | Rogelio Medhurst | — | Garth Dooley | — | 7h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 95390642 | Wrong shade sent | Open | Normal | Rogelio Medhurst | — | Tommy Kuvalis | Chat | damagedwholesale | - | —Skipped | — | — | — | Nov 4, 2025 | - |
| 55836680 | Gift card balance question | Solved | Normal | Rogelio Medhurst | — | Yazmin Jast | Chat | returnsrefundapp | 1h | ●Responded | 5/5 | — | — | Oct 20, 2025 | - |
| 64042880 | Allergic reaction concern | Solved | Normal | Rogelio Medhurst | — | Steve O'Conner | gift-card | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 34393990 | Klarna / Afterpay split issue | Pending | Low | Rogelio Medhurst | — | Amely Pacocha | refund | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 56821297 | Wrong shade sent | Solved | Normal | Rogelio Medhurst | — | Yazmin Jast | bopisdamaged | 2h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 46553585 | Wrong shade sent | Solved | Normal | Rogelio Medhurst | — | Miss Amber Hintz Sr. | — | 3h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |
| 19718777 | Question about product ingredients | Solved | Low | Rogelio Medhurst | — |  Mr. Eliza Gerhold IV | — | 2d 16h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | |
| 10492073 | Allergic reaction concern | Solved | Normal | Rogelio Medhurst | — | Yazmin Jast | Chat | shippingshade-match | 6h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 30488644 | Missing items in shipment | Solved | High | Rogelio Medhurst | — |  Mr. Cade Senger | Social | returnsshipping | 4h | ⊘Not fired | — | — | — | Aug 16, 2025 | - |
| 29738756 | App login problem | Solved | Normal | Rogelio Medhurst | — | Mr. Lonie Hudson | — | 1h | ●Responded | 10/11 | — | — | Aug 5, 2025 | - | |
| 36287479 | Address change after shipping | Pending | Normal | Rogelio Medhurst | — |  Katrina Johns | wholesaleapp | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 76452261 | App login problem | Closed | Normal | Rogelio Medhurst | — | Mr. Cade Senger | damagedvipsamples | 7d 10h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Aug 3, 2025 | |
| 58710325 | Wrong shade sent | Closed | High | Rogelio Medhurst | — | Katrina Johns | Phone | gift-cardloyaltybopis | 2h | ●Responded | 4/5 | — | — | Jul 22, 2025 | Jul 25, 2025 |
| 80917720 | Birthday gift not received | Closed | Normal | Rogelio Medhurst | — | Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 12, 2025 | |
| 15873789 | Pro discount enrollment | Solved | Low | Rogelio Medhurst | — | Dr. Mandy McLaughlin | loyaltyinfluencer | 2h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 13356047 | Foundation match help | Solved | Normal | Rogelio Medhurst | — | Oscar O'Hara | Chat | shade-matchfragrance | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 18235718 | Klarna / Afterpay split issue | Solved | Normal | Rogelio Medhurst | — | Mr. Cade Senger | Social | viprefundreturns | 1h | ⊘Not fired | — | — | — | Jun 24, 2025 | - |
| 85029735 | Cancel order request | Pending | Normal | Rogelio Medhurst | — |  Kip Schroeder IV | loyaltydamagedrefund | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 96708802 | BOPIS pickup not ready | Solved | Low | Rogelio Medhurst | — | Dr. Mandy McLaughlin | influencerreturnssamples | 1h | ●Responded | 1/5 | — | — | Jun 16, 2025 | - | |
| 82260874 | Pro discount enrollment | Pending | Normal | Rogelio Medhurst | — | Darryl Jacobi | — | - | —Skipped | — | — | — | May 31, 2025 | - | |
| 52445460 | Wrong shade sent | Closed | Normal | Rogelio Medhurst | — |  Vilma Gusikowski | shade-matchwholesalereturns | 2d 3h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 6, 2025 | |
| 65808248 | Restock alert for backorder | Closed | Normal | Rogelio Medhurst | — | Lily Raynor | gift-cardfragrance | 1d 1h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 6, 2025 |