Ann Torphy
shyann44@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62186075 | Item authenticity concern | Solved | Normal | Ann Torphy | — |  Darryl Jacobi | Social | refund | 3h | ⊘Not fired | — | — | — | Apr 30, 2026 | - |
| 88717363 | Foundation match help | Solved | Normal | Ann Torphy | — |  Tommy Kuvalis | — | 3h | ●Responded | 5/5 | — | — | Apr 29, 2026 | - | |
| 36164199 | Order arrived damaged | Closed | Low | Ann Torphy | — |  Garth Dooley | Chat | returnsgift-card | 1h | ●Responded | 10/11 | — | — | Apr 20, 2026 | Apr 25, 2026 |
| 74496264 | Price match request | Solved | Low | Ann Torphy | — |  Miss Amber Hintz Sr. | refundbopisshipping | 4h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 36237192 | Refund not received | Solved | Normal | Ann Torphy | — |  Kip Schroeder IV | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 77930402 | Discount code not working | Solved | High | Ann Torphy | — |  Amely Pacocha | Chat | wholesale | 2d 13h | ●Responded | 4/5 | — | — | Mar 26, 2026 | - |
| 71665348 | Return after 30-day window | Solved | Normal | Ann Torphy | — |  Yazmin Jast | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 03773070 | Price match request | Solved | Normal | Ann Torphy | — | Tommy Kuvalis | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - |
| 56419938 | Birthday gift not received | Solved | Low | Ann Torphy | — |  Mr. Cade Senger | — | 1h | ●Responded | 9/11 | — | — | Feb 23, 2026 | - | |
| 74267032 | Shipping cost question | Solved | Normal | Ann Torphy | — |  Steve O'Conner | fragranceshippinginfluencer | 5h | ●Responded | 4/5 | — | — | Feb 12, 2026 | - | |
| 54203852 | BOPIS order cancelled at store | Closed | Low | Ann Torphy | — |  Jacklyn Dare | loyaltyreturnsdamaged | 11h | ●Responded | 10/11 | — | — | Feb 10, 2026 | Feb 13, 2026 | |
| 17384218 | Insider tier issue | Open | High | Ann Torphy | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jan 24, 2026 | - |
| 37022481 | Item authenticity concern | Solved | Normal | Ann Torphy | — | Steve O'Conner | gift-card | 19h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 01860196 | Discount code not working | Pending | Normal | Ann Torphy | — |  Mr. Skyla Trantow | fragrance | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 88322452 | Question about product ingredients | Solved | Low | Ann Torphy | — |  Vilma Gusikowski | fragrancewholesale | 6d 5h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 86397916 | Loyalty points not posting | Solved | High | Ann Torphy | — | Jacklyn Dare | — | 3h | ●Responded | 1/5 | — | — | Jan 14, 2026 | - | |
| 48769815 | Pro discount enrollment | Solved | High | Ann Torphy | — | Garth Dooley | Chat | damaged | 3h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 41645908 | Klarna / Afterpay split issue | Solved | Low | Ann Torphy | — |  Katrina Johns | Chat | — | 2h | ●Responded | 10/11 | — | — | Jan 9, 2026 | - |
| 90942344 | App crashes at checkout | Open | Normal | Ann Torphy | — |  Mr. Lonie Hudson | bopisvip | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 99282466 | Wrong shade sent | Pending | Normal | Ann Torphy | — | Yazmin Jast | fragrancereturns | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 68382907 | Item authenticity concern | Open | Normal | Ann Torphy | — |  Julie Hodkiewicz | Chat | gift-card | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 51229436 | BOPIS pickup not ready | Solved | Normal | Ann Torphy | — |  Ignatius Cummerata | samplesapp | 2h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 68724438 | Shipping cost question | Solved | Normal | Ann Torphy | — | Ignatius Cummerata | influencer | 2d 7h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - | |
| 67376543 | Question about product ingredients | Solved | High | Ann Torphy | — | Jacklyn Dare | Phone | — | 12h | ●Responded | 10/11 | — | — | Oct 13, 2025 | - |
| 00050119 | Gift card balance question | Closed | High | Ann Torphy | — |  Chaz Renner | bopisshippingfragrance | 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 27, 2025 | |
| 54486806 | Loyalty points not posting | Pending | Normal | Ann Torphy | — | Vilma Gusikowski | returnsapp | - | —Skipped | — | — | — | Sep 1, 2025 | - | |
| 34426230 | Wrong shade sent | Solved | Normal | Ann Torphy | — | Garth Dooley | — | 1d 5h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 11738783 | Pro discount enrollment | Solved | Normal | Ann Torphy | — | Steve O'Conner | damagedrefund | 4h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 93279968 | Missing items in shipment | Closed | Normal | Ann Torphy | — |  Dr. Mandy McLaughlin | refund | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 9, 2025 | |
| 02086226 | Klarna / Afterpay split issue | Closed | Normal | Ann Torphy | — |  Faith Hilll | Social | — | 1d | ⊘Not fired | — | — | — | Jul 30, 2025 | Aug 7, 2025 |
| 60122189 | Wrong shade sent | Solved | Normal | Ann Torphy | — | Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 82023462 | Missing items in shipment | Closed | Normal | Ann Torphy | — | Darryl Jacobi | Chat | vip | 20h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 23, 2025 |
| 08514526 | Birthday gift not received | Solved | Normal | Ann Torphy | — | Faith Hilll | shippinginfluencer | 3h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - | |
| 88253540 | Order arrived damaged | Solved | Normal | Ann Torphy | — | Miss Amber Hintz Sr. | Social | gift-cardfragrance | 4d 11h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 99527338 | Where is my order? | Solved | Normal | Ann Torphy | — | Vilma Gusikowski | Chat | shade-matchgift-card | 2d 18h | ●Responded | 4/5 | — | — | Jul 15, 2025 | - |
| 33410805 | Wrong shade sent | Solved | Normal | Ann Torphy | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 64561999 | Return after 30-day window | Open | Normal | Ann Torphy | — | Kip Schroeder IV | Phone | — | - | —Skipped | — | — | — | Jul 6, 2025 | - |
| 42258020 | Discount code not working | Solved | Normal | Ann Torphy | — | Darryl Jacobi | loyaltygift-card | 9h | ●Responded | 5/5 | — | — | Jun 27, 2025 | - | |
| 66131687 | Influencer code not working | Solved | High | Ann Torphy | — | Miss Amber Hintz Sr. | Chat | — | 3h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - |
| 21689302 | Foundation match help | Closed | Urgent | Ann Torphy | — | Katrina Johns | shippingfragrancedamaged | 2d 12h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jul 1, 2025 | |
| 69116870 | BOPIS pickup not ready | Solved | Normal | Ann Torphy | — | Amely Pacocha | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 84850193 | Wholesale order question | Solved | High | Ann Torphy | — |  Mr. Eliza Gerhold IV | Chat | refund | 5h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - |
| 19819772 | Wholesale order question | Closed | Low | Ann Torphy | — | Julie Hodkiewicz | appdamagedwholesale | 3h | ●Responded | 4/5 | — | — | Jun 10, 2025 | Jun 15, 2025 | |
| 56266982 | Address change after shipping | Solved | Normal | Ann Torphy | — | Julie Hodkiewicz | bopisapp | 22h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 81226807 | Where is my order? | Solved | Normal | Ann Torphy | — | Darryl Jacobi | wholesaleshipping | 16h | ●Responded | 4/5 | — | — | May 29, 2025 | - | |
| 43673459 | Order arrived damaged | Open | High | Ann Torphy | — | Mr. Cade Senger | app | - | —Skipped | — | — | — | May 27, 2025 | - | |
| 91094112 | Insider tier issue | Solved | Normal | Ann Torphy | — |  Leonard Waters-Howell | Chat | refundvipbopis | 22h | ●Responded | 5/5 | — | — | May 26, 2025 | - |
| 34232561 | Store experience feedback | Solved | Normal | Ann Torphy | — | Katrina Johns | Chat | refundbopisfragrance | 2h | ●Responded | 5/5 | — | — | May 23, 2025 | - |