Guy Heller
wilfrid.crona@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06635508 | Gift card balance question | Solved | Urgent | Guy Heller | — |  Ignatius Cummerata | Social | shippingdamagedrefund | 7d 21h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 39593143 | Question about product ingredients | Open | Low | Guy Heller | — |  Mr. Cade Senger | refund | - | —Skipped | — | — | — | May 3, 2026 | - | |
| 50918847 | Address change after shipping | Solved | High | Guy Heller | — |  Tommy Kuvalis | Chat | — | 6d 11h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - |
| 42274972 | Item authenticity concern | Solved | Normal | Guy Heller | — |  Garth Dooley | vip | 4h | ⊘Not fired | — | — | — | Apr 25, 2026 | - | |
| 56299843 | Refund not received | Solved | Normal | Guy Heller | — |  Kip Schroeder IV | samples | 23h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - | |
| 74528959 | Store experience feedback | Solved | Low | Guy Heller | — | Tommy Kuvalis | shippingwholesalesamples | 16h | ●Responded | 9/11 | — | — | Apr 7, 2026 | - | |
| 03936059 | Allergic reaction concern | Solved | Low | Guy Heller | — |  Mr. Skyla Trantow | shade-matchsamples | 18h | ●Responded | 10/11 | — | — | Apr 1, 2026 | - | |
| 37173014 | Loyalty points not posting | Pending | Normal | Guy Heller | — |  Darryl Jacobi | returns | - | —Skipped | — | — | — | Mar 21, 2026 | - | |
| 05106182 | Order arrived damaged | Solved | Normal | Guy Heller | — | Darryl Jacobi | Social | returnsinfluencerloyalty | 3h | ⊘Not fired | — | — | — | Mar 19, 2026 | - |
| 56605555 | Cancel order request | Solved | Normal | Guy Heller | — |  Lily Raynor | Phone | vipreturns | 8h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 15705081 | Discount code not working | Solved | Low | Guy Heller | — |  Yazmin Jast | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 36894521 | Restock alert for backorder | Solved | Normal | Guy Heller | — |  Eula McKenzie | Chat | bopis | 1d 14h | ●Responded | 3/5 | — | — | Mar 7, 2026 | - |
| 76162440 | Discount code not working | Solved | Normal | Guy Heller | — |  Katrina Johns | Chat | vip | 3h | ○Sent, no reply | — | — | — | Feb 22, 2026 | - |
| 51401537 | Refund not received | Closed | High | Guy Heller | — |  Amely Pacocha | damaged | 19h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 22, 2026 | |
| 45343994 | BOPIS order cancelled at store | Solved | Normal | Guy Heller | — | Ignatius Cummerata | shipping | 2h | ●Responded | 3/5 | — | — | Jan 29, 2026 | - | |
| 15527135 | Return after 30-day window | Solved | Normal | Guy Heller | — |  Jacklyn Dare | damagedsamples | 12h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 43550770 | App login problem | Solved | Normal | Guy Heller | — | Tommy Kuvalis | — | 19h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 09483713 | Question about product ingredients | Solved | Normal | Guy Heller | — | Kip Schroeder IV | refund | 4h | ●Responded | 4/5 | — | — | Jan 6, 2026 | - | |
| 67939448 | Gift card balance question | Pending | Urgent | Guy Heller | — | Garth Dooley | Chat | gift-cardfragranceshade-match | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 94096463 | Birthday gift not received | Solved | Normal | Guy Heller | — | Kip Schroeder IV | Chat | shade-matchdamaged | 1h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - |
| 57460283 | Address change after shipping | Closed | Low | Guy Heller | — |  Mr. Eliza Gerhold IV | Social | shade-matchreturnssamples | 1h | ⊘Not fired | — | — | — | Nov 27, 2025 | Nov 28, 2025 |
| 20571919 | Order arrived damaged | Solved | Low | Guy Heller | — |  Leonard Waters-Howell | Chat | returnsinfluencer | 5h | ⊘Not fired | — | — | — | Nov 15, 2025 | - |
| 23628026 | Klarna / Afterpay split issue | Solved | Normal | Guy Heller | — | Katrina Johns | — | 1h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 25318026 | Restock alert for backorder | Solved | Normal | Guy Heller | — | Ignatius Cummerata | Social | vipwholesalebopis | 6h | ⊘Not fired | — | — | — | Nov 3, 2025 | - |
| 84306310 | Restock alert for backorder | Solved | Normal | Guy Heller | — |  Miss Amber Hintz Sr. | Phone | returnsdamaged | 3d 18h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 70587191 | Where is my order? | Solved | Normal | Guy Heller | — | Mr. Eliza Gerhold IV | returnsbopis | 2d 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 72887833 | Discount code not working | Solved | Normal | Guy Heller | — | Jacklyn Dare | Social | shade-matchdamagedwholesale | 7h | ⊘Not fired | — | — | — | Oct 2, 2025 | - |
| 13578507 | Missing samples in order | Closed | Normal | Guy Heller | — | Mr. Cade Senger | Chat | vipshipping | 1h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 28, 2025 |
| 31266564 | Allergic reaction concern | Solved | Normal | Guy Heller | — | Miss Amber Hintz Sr. | fragrancereturns | 22h | ⊘Not fired | — | — | — | Sep 1, 2025 | - | |
| 14043580 | Lost package follow-up | Solved | Normal | Guy Heller | — | Kip Schroeder IV | Chat | — | 19h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - |
| 05228624 | Store experience feedback | Closed | Normal | Guy Heller | — | Kip Schroeder IV | shade-matchvipreturns | 1d 18h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 14, 2025 | |
| 07109159 | Allergic reaction concern | Solved | Normal | Guy Heller | — | Yazmin Jast | Phone | gift-cardrefunddamaged | 7h | ●Responded | 5/5 | — | — | Aug 7, 2025 | - |
| 39880226 | Price match request | Solved | High | Guy Heller | — |  Dr. Mandy McLaughlin | Chat | fragranceloyalty | 5h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - |
| 68377610 | Missing items in shipment | Solved | Normal | Guy Heller | — | Mr. Eliza Gerhold IV | shade-matchfragrance | 6d 21h | ●Responded | 2/5 | — | — | Jun 30, 2025 | - | |
| 12411217 | Influencer code not working | Solved | Normal | Guy Heller | — |  Julie Hodkiewicz | Chat | — | 1d 7h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 23402487 | BOPIS order cancelled at store | Closed | Normal | Guy Heller | — | Tommy Kuvalis | — | 1d 12h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 28, 2025 | |
| 79929579 | Missing items in shipment | Solved | Normal | Guy Heller | — | Katrina Johns | samplesbopisapp | 13h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 97191702 | Discount code not working | Pending | Urgent | Guy Heller | — | Lily Raynor | Chat | influencerrefundloyalty | - | —Skipped | — | — | — | Jun 4, 2025 | - |
| 32548400 | Klarna / Afterpay split issue | Solved | Normal | Guy Heller | — |  Kaela Friesen | Social | samples | 1h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |
| 22983052 | Influencer code not working | Pending | Normal | Guy Heller | — | Amely Pacocha | — | - | —Skipped | — | — | — | May 30, 2025 | - |