Nora Schumm
timothy_lebsack61@gmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68401622 | Shipping cost question | Closed | Low | Nora Schumm | — |  Jacklyn Dare | shippinggift-cardapp | 23h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |
| 87724402 | Item authenticity concern | Closed | Normal | Nora Schumm | — |  Ignatius Cummerata | samples | 16h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |
| 36070456 | Loyalty points not posting | Closed | Normal | Nora Schumm | — |  Dr. Mandy McLaughlin | loyalty | 8h | ○Sent, no reply | — | — | — | May 1, 2026 | May 4, 2026 | |
| 31388392 | Restock alert for backorder | Solved | Normal | Nora Schumm | — |  Garth Dooley | wholesaleinfluencer | 2d 23h | ●Responded | 3/5 | — | — | Apr 19, 2026 | - | |
| 20628467 | Discount code not working | Closed | Normal | Nora Schumm | — |  Yazmin Jast | shippingshade-matchinfluencer | 2d 15h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 18, 2026 | |
| 58537279 | Foundation match help | Solved | Normal | Nora Schumm | — | Ignatius Cummerata | shippingfragrance | 4h | ●Responded | 9/11 | — | — | Mar 19, 2026 | - | |
| 23878872 | Shipping cost question | Pending | Low | Nora Schumm | — |  Amely Pacocha | samplesbopis | - | —Skipped | — | — | — | Mar 14, 2026 | - | |
| 35827213 | Where is my order? | Pending | Normal | Nora Schumm | — |  Kip Schroeder IV | Chat | gift-carddamagedvip | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 39624918 | Allergic reaction concern | Solved | Normal | Nora Schumm | — |  Lily Raynor | — | 2d 19h | ⊘Not fired | — | — | — | Mar 5, 2026 | - | |
| 39557533 | Where is my order? | Solved | Low | Nora Schumm | — |  Steve O'Conner | Chat | refundshade-matchapp | 6h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - |
| 40539046 | Return after 30-day window | Solved | Normal | Nora Schumm | — | Jacklyn Dare | Chat | returns | 21h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 92865460 | Wholesale order question | Solved | Normal | Nora Schumm | — |  Katrina Johns | Chat | gift-card | 23h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 75914052 | Return after 30-day window | Solved | High | Nora Schumm | — |  Mr. Skyla Trantow | gift-cardwholesale | 2d 19h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 19066011 | Missing samples in order | Solved | Normal | Nora Schumm | — | Ignatius Cummerata | Chat | shipping | 1h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 29878687 | Price match request | Solved | Normal | Nora Schumm | — |  Oscar O'Hara | gift-cardsamplesbopis | 2h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 92974674 | Question about product ingredients | Open | Low | Nora Schumm | — | Mr. Skyla Trantow | Phone | — | - | —Skipped | — | — | — | Dec 23, 2025 | - |
| 01505165 | App crashes at checkout | Solved | Normal | Nora Schumm | — | Mr. Skyla Trantow | Chat | returns | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - |
| 07771168 | Cancel subscription / Auto-replenish | Closed | High | Nora Schumm | — | Kip Schroeder IV | loyalty | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | |
| 87263672 | Pro discount enrollment | Solved | Normal | Nora Schumm | — |  Chaz Renner | returnsinfluencer | 6d 15h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 13695395 | Return after 30-day window | Solved | Normal | Nora Schumm | — |  Vilma Gusikowski | appdamagedshipping | 9d 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 60389377 | Birthday gift not received | Pending | Normal | Nora Schumm | — |  Tommy Kuvalis | Phone | loyaltysamplesvip | - | —Skipped | — | — | — | Oct 15, 2025 | - |
| 24874069 | Restock alert for backorder | Solved | Low | Nora Schumm | — | Dr. Mandy McLaughlin | wholesaleinfluencerapp | 3h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - | |
| 58992043 | Discount code not working | Pending | Low | Nora Schumm | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 23134377 | Klarna / Afterpay split issue | Closed | Low | Nora Schumm | — | Jacklyn Dare | Chat | shade-match | 2d 12h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 16, 2025 |
| 65542167 | Gift card balance question | Solved | Normal | Nora Schumm | — |  Julie Hodkiewicz | Phone | wholesalereturnssamples | 6h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - |
| 83033169 | BOPIS pickup not ready | Solved | Normal | Nora Schumm | — | Tommy Kuvalis | gift-cardshade-matchfragrance | 2d 11h | ●Responded | 4/5 | — | — | Sep 12, 2025 | - | |
| 76055424 | Refund not received | Solved | Normal | Nora Schumm | — | Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 17214215 | Store experience feedback | Solved | Normal | Nora Schumm | — | Tommy Kuvalis | fragrance | 9d 10h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |
| 74357058 | Question about product ingredients | Solved | Normal | Nora Schumm | — | Yazmin Jast | Chat | samplesbopisrefund | 7h | ●Responded | 5/5 | — | — | Aug 28, 2025 | - |
| 95388939 | Wrong shade sent | Solved | Normal | Nora Schumm | — |  Kaela Friesen | refundvip | 4h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | |
| 34304025 | Loyalty points not posting | Closed | Low | Nora Schumm | — | Mr. Skyla Trantow | Chat | returns | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 10, 2025 |
| 63451686 | Foundation match help | Closed | Low | Nora Schumm | — |  Mr. Cade Senger | wholesale | 1d 7h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 11, 2025 | |
| 87021768 | Return after 30-day window | Solved | Normal | Nora Schumm | — | Vilma Gusikowski | Chat | loyaltyapp | 4h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 34998342 | Allergic reaction concern | Pending | High | Nora Schumm | — |  Mr. Eliza Gerhold IV | samplesapp | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 18995812 | Where is my order? | Solved | Normal | Nora Schumm | — | Tommy Kuvalis | Phone | fragrancerefund | 18h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 16141771 | Allergic reaction concern | Closed | High | Nora Schumm | — |  Darryl Jacobi | Chat | shipping | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 26, 2025 |
| 00356326 | App crashes at checkout | Closed | Normal | Nora Schumm | — | Amely Pacocha | loyaltyinfluencershipping | 2d 13h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 22, 2025 | |
| 44285140 | Birthday gift not received | Pending | Normal | Nora Schumm | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 50282303 | Birthday gift not received | Solved | High | Nora Schumm | — |  Faith Hilll | damagedwholesale | 7d 17h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 72727268 | Cancel subscription / Auto-replenish | Open | Normal | Nora Schumm | — | Katrina Johns | Chat | — | - | —Skipped | — | — | — | Jun 13, 2025 | - |
| 66849159 | Wholesale order question | Closed | Normal | Nora Schumm | — | Darryl Jacobi | refundshade-matchsamples | 4h | ●Responded | 4/5 | — | — | May 30, 2025 | Jun 5, 2025 |