Rosemary Lesch-Block
dwight.lueilwitz25@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 29855523 | Lost package follow-up | Closed | Normal | — | gift-cardrefundapp | 3h | ●Responded | 4/5 | — | — | May 7, 2026 | May 14, 2026 | |||
| 48407517 | Birthday gift not received | Closed | Normal | — | fragrance | 1d 6h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 3, 2026 | |||
| 64771821 | Price match request | Solved | Normal | — | Social | shade-matchinfluencer | 13h | ⊘Not fired | — | — | — | Apr 23, 2026 | - | ||
| 60855987 | Cancel order request | Solved | Low | — | damaged | 2h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |||
| 81186547 | Discount code not working | Solved | Low | — | shade-matchgift-card | 12h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - | |||
| 84053860 | Cancel subscription / Auto-replenish | Solved | Normal | — | samplesinfluencer | 5h | ●Responded | 5/5 | — | — | Apr 7, 2026 | - | |||
| 33337879 | App crashes at checkout | Solved | Normal | — | Chat | app | 1h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - | ||
| 39584012 | Shipping cost question | Closed | Normal | — | damaged | 2d 13h | ●Responded | 4/5 | — | — | Apr 1, 2026 | Apr 7, 2026 | |||
| 53857071 | Birthday gift not received | Closed | Low | — | Chat | returnsshade-matchfragrance | 2h | ●Responded | 5/5 | — | — | Mar 30, 2026 | Apr 5, 2026 | ||
| 40645348 | Store experience feedback | Solved | High | — | — | 3h | ●Responded | 5/5 | — | — | Mar 7, 2026 | - | |||
| 09631675 | Pro discount enrollment | Solved | Normal | — | Chat | gift-card | 3h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | ||
| 05141310 | Cancel subscription / Auto-replenish | Pending | Normal | — | Chat | influencerloyaltyapp | - | —Skipped | — | — | — | Feb 19, 2026 | - | ||
| 77516223 | Discount code not working | Solved | Normal | — | refundbopisloyalty | 2h | ●Responded | 10/11 | — | — | Feb 10, 2026 | - | |||
| 10767724 | Pro discount enrollment | Solved | Low | — | Phone | — | 1h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | ||
| 63188599 | Refund not received | Pending | Low | — | damagedinfluencervip | - | —Skipped | — | — | — | Feb 6, 2026 | - | |||
| 80057891 | Restock alert for backorder | Solved | Normal | — | shade-matchsamples | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |||
| 63767527 | Return after 30-day window | Pending | Normal | — | shade-match | - | —Skipped | — | — | — | Jan 27, 2026 | - | |||
| 01637018 | Address change after shipping | Pending | High | — | Phone | — | - | —Skipped | — | — | — | Jan 23, 2026 | - | ||
| 53482730 | Klarna / Afterpay split issue | Solved | High | — | loyaltyvip | 2d 18h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |||
| 28581773 | Gift card balance question | Solved | Normal | — | Phone | app | 2d 1h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | ||
| 13151822 | Pro discount enrollment | Solved | Normal | — | Chat | bopisdamagedvip | 19h | ●Responded | 9/11 | — | — | Dec 5, 2025 | - | ||
| 28191854 | BOPIS pickup not ready | Closed | Normal | — | gift-carddamaged | 1d 14h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 16, 2025 | |||
| 43949256 | Cancel order request | Solved | Normal | — | samplesappwholesale | 3d | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |||
| 33736689 | Wholesale order question | Solved | Normal | — | vipshippingreturns | 15h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - | |||
| 10425348 | Gift card balance question | Solved | Low | — | influencer | 6h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |||
| 20171379 | Return after 30-day window | Solved | Normal | — | Phone | influencer | 9h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | ||
| 65287637 | Wrong shade sent | Open | Low | — | Chat | damagedshippingsamples | - | —Skipped | — | — | — | Aug 23, 2025 | - | ||
| 48542066 | Cancel subscription / Auto-replenish | Solved | High | — | damagedshade-match | 2h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |||
| 70801501 | Cancel order request | Solved | Normal | — | Chat | — | 3d | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | ||
| 71735390 | Allergic reaction concern | Solved | Normal | — | Chat | influencerloyalty | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | ||
| 09964933 | Loyalty points not posting | Solved | Low | — | samplesrefundreturns | 3h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |||
| 23686293 | Return after 30-day window | Closed | Low | — | Chat | — | 4d 13h | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 26, 2025 | ||
| 80082136 | Cancel subscription / Auto-replenish | Pending | Low | — | gift-card | - | —Skipped | — | — | — | Jul 15, 2025 | - | |||
| 28293910 | Lost package follow-up | Open | Low | — | returnssamples | - | —Skipped | — | — | — | Jun 23, 2025 | - | |||
| 15818530 | Address change after shipping | Closed | Normal | — | gift-card | 6h | ●Responded | 5/5 | — | — | Jun 23, 2025 | Jun 24, 2025 | |||
| 31794391 | Birthday gift not received | Solved | Normal | — | loyaltyshipping | 22h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |||
| 62260011 | Missing samples in order | Closed | Normal | — | Chat | — | 2h | ●Responded | 5/5 | — | — | May 25, 2025 | Jun 1, 2025 |