Rochelle Kunze
colleen59@gmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11323083 | Price match request | Solved | Normal | Rochelle Kunze | — |  Lily Raynor | Chat | apployalty | 5d 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 62822015 | Item authenticity concern | Pending | Normal | Rochelle Kunze | — |  Chaz Renner | — | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 60204144 | BOPIS pickup not ready | Solved | Normal | Rochelle Kunze | — |  Tommy Kuvalis | shade-matchreturns | 2h | ●Responded | 3/5 | — | — | Mar 6, 2026 | - | |
| 89098405 | Lost package follow-up | Closed | Normal | Rochelle Kunze | — |  Kaela Friesen | fragrance | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 3, 2026 | |
| 69198926 | Shipping cost question | Closed | Normal | Rochelle Kunze | — |  Vilma Gusikowski | Chat | apployalty | 6h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 27, 2026 |
| 08397461 | Cancel order request | Closed | Urgent | Rochelle Kunze | — |  Katrina Johns | Social | influencergift-cardloyalty | 1d | ⊘Not fired | — | — | — | Feb 11, 2026 | Feb 16, 2026 |
| 97450941 | Pro discount enrollment | Solved | Normal | Rochelle Kunze | — |  Eula McKenzie | shippingbopis | 1h | ●Responded | 4/5 | — | — | Feb 5, 2026 | - | |
| 60512837 | Restock alert for backorder | Solved | Normal | Rochelle Kunze | — |  Kip Schroeder IV | influencervip | 1d 8h | ●Responded | 4/5 | — | — | Jan 28, 2026 | - | |
| 80954042 | Insider tier issue | Pending | Normal | Rochelle Kunze | — |  Mr. Eliza Gerhold IV | wholesale | - | —Skipped | — | — | — | Jan 5, 2026 | - | |
| 24364046 | Allergic reaction concern | Solved | Low | Rochelle Kunze | — | Katrina Johns | Social | samplesdamaged | 4h | ⊘Not fired | — | — | — | Dec 20, 2025 | - |
| 69358236 | Restock alert for backorder | Solved | High | Rochelle Kunze | — | Tommy Kuvalis | returnsdamagedfragrance | 9d 15h | ⊘Not fired | — | — | — | Dec 19, 2025 | - | |
| 04208505 | Wrong shade sent | Solved | Normal | Rochelle Kunze | — |  Mr. Lonie Hudson | gift-cardrefundinfluencer | 6h | ●Responded | 5/5 | — | — | Nov 25, 2025 | - | |
| 73239094 | Restock alert for backorder | Solved | Normal | Rochelle Kunze | — | Mr. Eliza Gerhold IV | loyaltyapp | 3h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | |
| 08883066 | Wholesale order question | Closed | Low | Rochelle Kunze | — | Mr. Lonie Hudson | Social | damagedsamplesbopis | 1h | ⊘Not fired | — | — | — | Oct 18, 2025 | Oct 24, 2025 |
| 73488023 | Shipping cost question | Pending | Normal | Rochelle Kunze | — | Katrina Johns | Social | shippingrefundbopis | - | —Skipped | — | — | — | Sep 23, 2025 | - |
| 73600545 | App crashes at checkout | Solved | High | Rochelle Kunze | — | Vilma Gusikowski | Chat | refundfragrancebopis | 18h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - |
| 36601667 | Where is my order? | Solved | Normal | Rochelle Kunze | — |  Mr. Cade Senger | Chat | wholesale | 2h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 12290680 | Cancel subscription / Auto-replenish | Closed | Normal | Rochelle Kunze | — |  Faith Hilll | bopis | 4d 14h | ⊘Not fired | — | — | — | Aug 22, 2025 | Sep 2, 2025 | |
| 24772106 | Restock alert for backorder | Solved | High | Rochelle Kunze | — |  Oscar O'Hara | loyaltyrefund | 12h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 57019911 | Refund not received | Closed | Urgent | Rochelle Kunze | — | Kip Schroeder IV | fragrancedamaged | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 20, 2025 | |
| 89926591 | Price match request | Solved | Normal | Rochelle Kunze | — | Mr. Eliza Gerhold IV | Social | — | 22h | ⊘Not fired | — | — | — | Aug 10, 2025 | - |
| 36471793 | Cancel order request | Solved | Urgent | Rochelle Kunze | — | Katrina Johns | Chat | returns | 6h | ⊘Not fired | — | — | — | Aug 7, 2025 | - |
| 98154318 | Influencer code not working | Closed | Normal | Rochelle Kunze | — |  Garth Dooley | Social | wholesalesamples | 4h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 9, 2025 |
| 15668022 | Wrong shade sent | Pending | High | Rochelle Kunze | — |  Ignatius Cummerata | Phone | returns | - | —Skipped | — | — | — | Jul 13, 2025 | - |
| 09438995 | Cancel subscription / Auto-replenish | Pending | Normal | Rochelle Kunze | — | Kaela Friesen | — | - | —Skipped | — | — | — | Jun 30, 2025 | - | |
| 07150749 | Price match request | Solved | High | Rochelle Kunze | — | Vilma Gusikowski | Chat | returns | 1h | ●Responded | 1/5 | — | — | Jun 27, 2025 | - |
| 98689673 | Missing samples in order | Solved | Low | Rochelle Kunze | — |  Amely Pacocha | samples | 2h | ●Responded | 4/5 | — | — | Jun 24, 2025 | - | |
| 93010931 | Restock alert for backorder | Solved | Normal | Rochelle Kunze | — |  Yazmin Jast | — | 1h | ●Responded | 4/5 | — | — | Jun 7, 2025 | - | |
| 89956660 | Where is my order? | Solved | Low | Rochelle Kunze | — |  Darryl Jacobi | appshade-match | 4h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 92959269 | Cancel order request | Open | Normal | Rochelle Kunze | — | Lily Raynor | Social | — | - | —Skipped | — | — | — | Jun 2, 2025 | - |
| 93444813 | Gift card balance question | Closed | Normal | Rochelle Kunze | — | Garth Dooley | Chat | shade-matchbopisrefund | 3h | ⊘Not fired | — | — | — | Jun 1, 2025 | Jun 8, 2025 |