Ron Sawayn
Highland Apothecary Co·andrew.rolfson38@highlandapoth.co
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93295760 | Store experience feedback | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Julie Hodkiewicz | shippingsamples | 3h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 75180090 | Cancel subscription / Auto-replenish | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Mr. Cade Senger | loyalty | 4d 9h | ●Responded | 7/11 | — | — | May 1, 2026 | - | |
| 83491682 | Discount code not working | Pending | Normal | Ron Sawayn | Highland Apothecary Co |  Jacklyn Dare | fragranceappvip | - | —Skipped | — | — | — | Apr 19, 2026 | - | |
| 10942718 | Loyalty points not posting | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Mr. Skyla Trantow | Chat | loyaltyshipping | 2d 18h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - |
| 99239531 | Restock alert for backorder | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Katrina Johns | Chat | fragrancedamaged | 1d 16h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - |
| 77254853 | App login problem | Solved | Low | Ron Sawayn | Highland Apothecary Co | Mr. Cade Senger | app | 11h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - | |
| 12723386 | Wrong shade sent | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Chaz Renner | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 91193347 | Lost package follow-up | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Steve O'Conner | Chat | apprefundbopis | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |
| 24694241 | Loyalty points not posting | Solved | Low | Ron Sawayn | Highland Apothecary Co | Julie Hodkiewicz | refundgift-card | 1d 11h | ●Responded | 9/11 | — | — | Feb 28, 2026 | - | |
| 27088228 | App crashes at checkout | Open | Normal | Ron Sawayn | Highland Apothecary Co |  Garth Dooley | — | - | —Skipped | — | — | — | Feb 25, 2026 | - | |
| 50441763 | Allergic reaction concern | Solved | Low | Ron Sawayn | Highland Apothecary Co |  Vilma Gusikowski | Chat | shade-matchreturnsbopis | 7h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 93503099 | Restock alert for backorder | Closed | Normal | Ron Sawayn | Highland Apothecary Co |  Ignatius Cummerata | app | 5d 21h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 | |
| 75777045 | Item authenticity concern | Pending | Urgent | Ron Sawayn | Highland Apothecary Co |  Eula McKenzie | vipgift-card | - | —Skipped | — | — | — | Dec 15, 2025 | - | |
| 57924925 | Price match request | Solved | Normal | Ron Sawayn | Highland Apothecary Co | Jacklyn Dare | Chat | gift-cardwholesale | 4h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - |
| 99587399 | Question about product ingredients | Solved | High | Ron Sawayn | Highland Apothecary Co | Jacklyn Dare | Chat | wholesaleshade-match | 4h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 57745327 | Loyalty points not posting | Open | Normal | Ron Sawayn | Highland Apothecary Co |  Lily Raynor | — | - | —Skipped | — | — | — | Nov 16, 2025 | - | |
| 08949649 | App crashes at checkout | Closed | Normal | Ron Sawayn | Highland Apothecary Co | Mr. Cade Senger | Chat | returns | 5h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 3, 2025 |
| 52902749 | Allergic reaction concern | Open | Low | Ron Sawayn | Highland Apothecary Co | Lily Raynor | Chat | influencerwholesale | - | —Skipped | — | — | — | Oct 30, 2025 | - |
| 26122116 | Allergic reaction concern | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Tommy Kuvalis | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 86724109 | Where is my order? | Closed | Normal | Ron Sawayn | Highland Apothecary Co | Steve O'Conner | influencerreturnsshade-match | 2h | ⊘Not fired | — | — | — | Oct 15, 2025 | Oct 22, 2025 | |
| 60707591 | Return after 30-day window | Solved | Urgent | Ron Sawayn | Highland Apothecary Co | Garth Dooley | wholesalebopis | 5h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 72423593 | Wrong shade sent | Solved | Low | Ron Sawayn | Highland Apothecary Co | Tommy Kuvalis | shade-matchgift-cardreturns | 16h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 15658510 | Influencer code not working | Pending | High | Ron Sawayn | Highland Apothecary Co |  Dr. Mandy McLaughlin | Chat | shade-matchshipping | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 93000929 | Foundation match help | Solved | Low | Ron Sawayn | Highland Apothecary Co | Julie Hodkiewicz | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 39341176 | Foundation match help | Solved | Normal | Ron Sawayn | Highland Apothecary Co | Jacklyn Dare | fragrancedamagedgift-card | 5h | ⊘Not fired | — | — | — | Oct 7, 2025 | - | |
| 46669935 | Price match request | Closed | Normal | Ron Sawayn | Highland Apothecary Co |  Yazmin Jast | returnsshipping | 1h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 10, 2025 | |
| 27670311 | Cancel order request | Solved | Urgent | Ron Sawayn | Highland Apothecary Co |  Kip Schroeder IV | fragrancegift-cardinfluencer | 21h | ●Responded | 4/5 | — | — | Sep 30, 2025 | - | |
| 26729238 | Shipping cost question | Solved | Low | Ron Sawayn | Highland Apothecary Co | Mr. Cade Senger | vipwholesalebopis | 5h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 43880333 | Cancel subscription / Auto-replenish | Solved | High | Ron Sawayn | Highland Apothecary Co |  Oscar O'Hara | Chat | — | 9h | ●Responded | 10/11 | — | — | Sep 25, 2025 | - |
| 76514081 | Store experience feedback | Closed | Normal | Ron Sawayn | Highland Apothecary Co | Mr. Skyla Trantow | Chat | wholesale | 4d 7h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 25, 2025 |
| 08492775 | Influencer code not working | Closed | Normal | Ron Sawayn | Highland Apothecary Co | Yazmin Jast | gift-card | 6h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 5, 2025 | |
| 62713640 | Missing samples in order | Open | Low | Ron Sawayn | Highland Apothecary Co | Yazmin Jast | — | - | —Skipped | — | — | — | Aug 30, 2025 | - | |
| 69469232 | Klarna / Afterpay split issue | Solved | Low | Ron Sawayn | Highland Apothecary Co | Mr. Cade Senger | Social | appfragrancewholesale | 2h | ⊘Not fired | — | — | — | Aug 28, 2025 | - |
| 10854813 | Insider tier issue | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Faith Hilll | shipping | 2d | ⊘Not fired | — | — | — | Aug 9, 2025 | - | |
| 61361600 | Influencer code not working | Solved | High | Ron Sawayn | Highland Apothecary Co | Faith Hilll | Chat | — | 6h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 55064631 | Refund not received | Solved | Low | Ron Sawayn | Highland Apothecary Co | Jacklyn Dare | shade-matchsamplesloyalty | 4h | ●Responded | 5/5 | — | — | Aug 5, 2025 | - | |
| 79929082 | Missing items in shipment | Closed | Normal | Ron Sawayn | Highland Apothecary Co | Tommy Kuvalis | Phone | returnsrefundsamples | 1d 13h | ●Responded | 4/11 | — | — | Aug 3, 2025 | Aug 6, 2025 |
| 60733733 | Question about product ingredients | Open | Urgent | Ron Sawayn | Highland Apothecary Co | Faith Hilll | — | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 14669176 | Restock alert for backorder | Solved | Low | Ron Sawayn | Highland Apothecary Co | Garth Dooley | fragrance | 5d 1h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 47433106 | App login problem | Solved | Normal | Ron Sawayn | Highland Apothecary Co | Eula McKenzie | Chat | — | 5h | ●Responded | 10/11 | — | — | Jun 12, 2025 | - |
| 60932198 | Loyalty points not posting | Solved | Normal | Ron Sawayn | Highland Apothecary Co |  Kaela Friesen | Chat | appgift-cardinfluencer | 11h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 00971383 | Cancel order request | Closed | Urgent | Ron Sawayn | Highland Apothecary Co |  Miss Amber Hintz Sr. | Chat | shade-match | 10h | ○Sent, no reply | — | — | — | May 24, 2025 | May 27, 2025 |