Dora Turcotte
simon.strosin3@hotmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79626453 | Wrong shade sent | Pending | Low | Dora Turcotte | — |  Chaz Renner | damaged | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 91637883 | Refund not received | Solved | Normal | Dora Turcotte | — |  Amely Pacocha | Social | influencershade-matchdamaged | 4h | ⊘Not fired | — | — | — | May 3, 2026 | - |
| 23960663 | Missing items in shipment | Closed | Urgent | Dora Turcotte | — |  Eula McKenzie | Phone | wholesalebopisshipping | 1d 4h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 18, 2026 |
| 54573473 | Question about product ingredients | Closed | Normal | Dora Turcotte | — |  Mr. Lonie Hudson | Phone | — | 4h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 20, 2026 |
| 40265447 | Item authenticity concern | Open | Normal | Dora Turcotte | — | Chaz Renner | Chat | app | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 38114216 | App crashes at checkout | Solved | Low | Dora Turcotte | — |  Oscar O'Hara | vipwholesalerefund | 2h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 95928041 | Refund not received | Closed | Low | Dora Turcotte | — |  Vilma Gusikowski | Chat | refund | 1d 21h | ⊘Not fired | — | — | — | Jan 24, 2026 | Jan 27, 2026 |
| 29158687 | Return after 30-day window | Solved | Normal | Dora Turcotte | — |  Kaela Friesen | Chat | bopis | 1d 10h | ●Responded | 4/5 | — | — | Jan 22, 2026 | - |
| 77110775 | Discount code not working | Closed | Low | Dora Turcotte | — |  Jacklyn Dare | Chat | shade-matchrefundvip | 5d 4h | ○Sent, no reply | — | — | — | Dec 29, 2025 | Jan 5, 2026 |
| 88757429 | Restock alert for backorder | Closed | High | Dora Turcotte | — |  Ignatius Cummerata | — | 4h | ●Responded | 5/5 | — | — | Dec 26, 2025 | Jan 2, 2026 | |
| 49796500 | Influencer code not working | Solved | Normal | Dora Turcotte | — |  Steve O'Conner | — | 3d 4h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 54541303 | BOPIS pickup not ready | Solved | Normal | Dora Turcotte | — |  Julie Hodkiewicz | samplesshippingrefund | 1d 18h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 84068265 | Gift card balance question | Solved | High | Dora Turcotte | — |  Faith Hilll | Chat | returns | 4h | ●Responded | 5/5 | — | — | Nov 29, 2025 | - |
| 19871866 | App crashes at checkout | Solved | Normal | Dora Turcotte | — |  Leonard Waters-Howell | — | 2h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 56346755 | Wholesale order question | Solved | Normal | Dora Turcotte | — |  Garth Dooley | Social | damaged | 20h | ⊘Not fired | — | — | — | Nov 13, 2025 | - |
| 68686780 | Birthday gift not received | Closed | High | Dora Turcotte | — |  Kip Schroeder IV | Chat | shippinginfluencer | 16h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 18, 2025 |
| 19477276 | Missing items in shipment | Closed | Normal | Dora Turcotte | — |  Katrina Johns | wholesaleshade-matchsamples | 7d 9h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 18, 2025 | |
| 70837265 | Address change after shipping | Solved | Normal | Dora Turcotte | — | Chaz Renner | — | 10h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 81074690 | Order arrived damaged | Solved | Normal | Dora Turcotte | — | Garth Dooley | loyalty | 16h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 35620050 | BOPIS order cancelled at store | Solved | Normal | Dora Turcotte | — | Kaela Friesen | Chat | bopisreturns | 1d 23h | ●Responded | 1/5 | — | — | Oct 20, 2025 | - |
| 35115980 | Store experience feedback | Solved | Normal | Dora Turcotte | — | Garth Dooley | Chat | shade-match | 14h | ⊘Not fired | — | — | — | Oct 3, 2025 | - |
| 84196937 | BOPIS order cancelled at store | Solved | Low | Dora Turcotte | — |  Yazmin Jast | refund | 17h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 98724082 | Store experience feedback | Solved | Low | Dora Turcotte | — | Garth Dooley | — | 21h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | |
| 76930972 | Order arrived damaged | Closed | Normal | Dora Turcotte | — | Kaela Friesen | Chat | — | 14h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 17, 2025 |
| 62185040 | Missing samples in order | Closed | Normal | Dora Turcotte | — |  Mr. Cade Senger | Social | influencer | 6h | ⊘Not fired | — | — | — | Aug 15, 2025 | Aug 19, 2025 |
| 53871120 | Birthday gift not received | Solved | Normal | Dora Turcotte | — | Kip Schroeder IV | Chat | influencerbopis | 1h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - |
| 14046180 | Foundation match help | Solved | High | Dora Turcotte | — | Katrina Johns | samplesreturnsloyalty | 4h | ●Responded | 9/11 | — | — | Jun 26, 2025 | - | |
| 02556673 | Discount code not working | Solved | Normal | Dora Turcotte | — | Vilma Gusikowski | Chat | loyaltyrefundgift-card | 8h | ⊘Not fired | — | — | — | Jun 9, 2025 | - |
| 15881792 | Pro discount enrollment | Solved | Normal | Dora Turcotte | — | Yazmin Jast | — | 4h | ●Responded | 5/5 | — | — | Jun 7, 2025 | - | |
| 72779031 | Discount code not working | Solved | Normal | Dora Turcotte | — | Steve O'Conner | Phone | — | 1h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 84744360 | Missing items in shipment | Solved | Normal | Dora Turcotte | — | Amely Pacocha | Chat | loyaltydamagedreturns | 9h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |