Salvador Simonis
sue.dickinson95@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26697502 | Order arrived damaged | Pending | Normal | Salvador Simonis | — |  Vilma Gusikowski | fragrancebopis | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 65280271 | Store experience feedback | Solved | Normal | Salvador Simonis | — |  Katrina Johns | fragrancegift-card | 5h | ●Responded | 10/11 | — | — | May 19, 2026 | - | |
| 14540859 | BOPIS pickup not ready | Solved | Normal | Salvador Simonis | — |  Mr. Skyla Trantow | — | 6h | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 26556054 | Pro discount enrollment | Closed | Normal | Salvador Simonis | — | Vilma Gusikowski | Chat | shade-matchbopis | 3h | ○Sent, no reply | — | — | — | May 1, 2026 | May 2, 2026 |
| 12802627 | Lost package follow-up | Closed | Normal | Salvador Simonis | — |  Tommy Kuvalis | returns | 22h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 2, 2026 | |
| 07465212 | Address change after shipping | Solved | Normal | Salvador Simonis | — | Katrina Johns | refunddamagedapp | 6h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 89724947 | Missing samples in order | Open | Normal | Salvador Simonis | — |  Oscar O'Hara | Social | — | - | —Skipped | — | — | — | Mar 30, 2026 | - |
| 03430312 | Insider tier issue | Solved | Normal | Salvador Simonis | — | Oscar O'Hara | refundbopisreturns | 5h | ⊘Not fired | — | — | — | Mar 2, 2026 | - | |
| 92725941 | Discount code not working | Pending | Normal | Salvador Simonis | — |  Darryl Jacobi | Chat | shade-matchshippingdamaged | - | —Skipped | — | — | — | Mar 1, 2026 | - |
| 24354085 | Lost package follow-up | Solved | Normal | Salvador Simonis | — |  Garth Dooley | — | 1h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 87714437 | Wholesale order question | Solved | Normal | Salvador Simonis | — |  Miss Amber Hintz Sr. | — | 3h | ⊘Not fired | — | — | — | Feb 18, 2026 | - | |
| 08189969 | Address change after shipping | Solved | Normal | Salvador Simonis | — |  Chaz Renner | — | 10h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 01772985 | BOPIS pickup not ready | Solved | Low | Salvador Simonis | — |  Dr. Mandy McLaughlin | — | 5d 5h | ●Responded | 3/5 | — | — | Feb 13, 2026 | - | |
| 66955975 | Wrong shade sent | Solved | Normal | Salvador Simonis | — | Vilma Gusikowski | Chat | app | 19h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 46968445 | Lost package follow-up | Solved | Low | Salvador Simonis | — | Mr. Skyla Trantow | Chat | returnsshade-matchinfluencer | 3h | ⊘Not fired | — | — | — | Feb 11, 2026 | - |
| 07574327 | Insider tier issue | Closed | High | Salvador Simonis | — |  Mr. Eliza Gerhold IV | Chat | influencerapprefund | 8h | ●Responded | 5/5 | — | — | Feb 9, 2026 | Feb 15, 2026 |
| 21415120 | Insider tier issue | Solved | Normal | Salvador Simonis | — | Darryl Jacobi | — | 12h | ●Responded | 5/5 | — | — | Jan 27, 2026 | - | |
| 50062159 | Restock alert for backorder | Closed | Normal | Salvador Simonis | — |  Faith Hilll | bopisfragrance | 3h | ●Responded | 3/5 | — | — | Jan 22, 2026 | Jan 25, 2026 | |
| 55784926 | App crashes at checkout | Closed | Normal | Salvador Simonis | — |  Lily Raynor | Chat | loyalty | 2d 2h | ●Responded | 1/11 | — | — | Jan 16, 2026 | Jan 21, 2026 |
| 21085092 | Foundation match help | Solved | Normal | Salvador Simonis | — |  Mr. Lonie Hudson | Chat | returns | 2h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 82599200 | Missing samples in order | Solved | Low | Salvador Simonis | — |  Kaela Friesen | Chat | vip | 4h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 13992375 | Question about product ingredients | Closed | Urgent | Salvador Simonis | — |  Eula McKenzie | Chat | — | 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 52527847 | Pro discount enrollment | Solved | Normal | Salvador Simonis | — | Garth Dooley | — | 3h | ●Responded | 5/5 | — | — | Dec 28, 2025 | - | |
| 33522709 | Cancel order request | Solved | Normal | Salvador Simonis | — |  Julie Hodkiewicz | — | 1d | ●Responded | 5/5 | — | — | Dec 27, 2025 | - | |
| 47387386 | Lost package follow-up | Closed | High | Salvador Simonis | — |  Amely Pacocha | damaged | 2d 14h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 22, 2025 | |
| 84464736 | Item authenticity concern | Solved | Normal | Salvador Simonis | — | Oscar O'Hara | bopis | 5h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - | |
| 34243097 | Discount code not working | Closed | Normal | Salvador Simonis | — | Amely Pacocha | Chat | — | 9h | ●Responded | 5/5 | — | — | Nov 26, 2025 | Dec 3, 2025 |
| 64104578 | Shipping cost question | Solved | Normal | Salvador Simonis | — |  Yazmin Jast | Phone | — | 9h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - |
| 41707744 | Missing items in shipment | Solved | Normal | Salvador Simonis | — | Tommy Kuvalis | — | 1h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 38531777 | Allergic reaction concern | Solved | Normal | Salvador Simonis | — | Lily Raynor | — | 1h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 59664866 | Foundation match help | Solved | Normal | Salvador Simonis | — | Darryl Jacobi | Chat | damagedgift-card | 1d 9h | ●Responded | 4/5 | — | — | Oct 30, 2025 | - |
| 50958403 | Birthday gift not received | Open | Normal | Salvador Simonis | — | Garth Dooley | Chat | — | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 01767225 | BOPIS order cancelled at store | Solved | Low | Salvador Simonis | — | Vilma Gusikowski | Chat | shade-matchwholesale | 1h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - |
| 39653034 | Lost package follow-up | Solved | High | Salvador Simonis | — | Mr. Skyla Trantow | shipping | 14h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 94568613 | Cancel order request | Solved | High | Salvador Simonis | — | Chaz Renner | Chat | wholesalesamples | 6h | ⊘Not fired | — | — | — | Oct 9, 2025 | - |
| 76508962 | Foundation match help | Pending | Normal | Salvador Simonis | — | Lily Raynor | Chat | shade-matchwholesaleapp | - | —Skipped | — | — | — | Sep 28, 2025 | - |
| 57106482 | Discount code not working | Pending | High | Salvador Simonis | — | Mr. Lonie Hudson | Social | — | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 04260438 | App crashes at checkout | Solved | High | Salvador Simonis | — | Oscar O'Hara | influencerreturns | 5h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 90614471 | Price match request | Solved | High | Salvador Simonis | — |  Ignatius Cummerata | influencer | 1d 21h | ●Responded | 1/5 | — | — | Aug 27, 2025 | - | |
| 59415760 | Order arrived damaged | Solved | High | Salvador Simonis | — | Mr. Eliza Gerhold IV | Social | — | 1d 7h | ⊘Not fired | — | — | — | Aug 19, 2025 | - |
| 94345341 | Item authenticity concern | Solved | Normal | Salvador Simonis | — | Mr. Skyla Trantow | damaged | 4h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 76081591 | Shipping cost question | Solved | Normal | Salvador Simonis | — | Vilma Gusikowski | — | 16h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | |
| 86075610 | Missing samples in order | Solved | Normal | Salvador Simonis | — | Lily Raynor | Phone | — | 6h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 63058525 | Shipping cost question | Closed | Normal | Salvador Simonis | — | Dr. Mandy McLaughlin | Chat | returnsviployalty | 1h | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 22, 2025 |
| 01340633 | Allergic reaction concern | Solved | Low | Salvador Simonis | — | Mr. Eliza Gerhold IV | Chat | samplesreturns | 5h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - |
| 34787594 | App login problem | Solved | Normal | Salvador Simonis | — | Yazmin Jast | Phone | refundfragrancebopis | 2h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - |
| 34983078 | Wrong shade sent | Solved | Normal | Salvador Simonis | — | Ignatius Cummerata | vipinfluencer | 2d 12h | ●Responded | 4/5 | — | — | Jul 10, 2025 | - | |
| 26361849 | Influencer code not working | Solved | Normal | Salvador Simonis | — | Julie Hodkiewicz | fragrancesamplesvip | 5h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 80682153 | Price match request | Solved | High | Salvador Simonis | — | Oscar O'Hara | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 32920234 | BOPIS order cancelled at store | Solved | Normal | Salvador Simonis | — |  Steve O'Conner | Chat | vipwholesale | 1h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |