Richie Konopelski
marianne.spinka@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20580532 | BOPIS order cancelled at store | Closed | Normal | Richie Konopelski | — |  Steve O'Conner | wholesaleshade-match | 1d 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 47849287 | Wholesale order question | Closed | Normal | Richie Konopelski | — |  Eula McKenzie | Chat | fragrancedamaged | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 |
| 35043892 | Refund not received | Closed | Normal | Richie Konopelski | — | Eula McKenzie | Chat | shade-matchreturns | 5h | ○Sent, no reply | — | — | — | May 12, 2026 | May 18, 2026 |
| 03921034 | Refund not received | Solved | Normal | Richie Konopelski | — |  Julie Hodkiewicz | Chat | bopisgift-card | 9d 2h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 53868126 | Pro discount enrollment | Solved | Normal | Richie Konopelski | — |  Darryl Jacobi | damaged | 3h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 86139311 | Cancel order request | Solved | Normal | Richie Konopelski | — |  Faith Hilll | Chat | gift-cardbopisapp | 7d 1h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 82474994 | App crashes at checkout | Solved | Normal | Richie Konopelski | — | Eula McKenzie | Phone | wholesale | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 27163930 | Wholesale order question | Closed | Low | Richie Konopelski | — |  Katrina Johns | Chat | shippingloyalty | 2d 8h | ⊘Not fired | — | — | — | Feb 16, 2026 | Feb 21, 2026 |
| 74435538 | Address change after shipping | Closed | Low | Richie Konopelski | — |  Jacklyn Dare | Chat | returnsfragrance | 4h | ⊘Not fired | — | — | — | Feb 12, 2026 | Feb 15, 2026 |
| 63432601 | Wholesale order question | Solved | Normal | Richie Konopelski | — |  Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 91691514 | Item authenticity concern | Solved | Normal | Richie Konopelski | — | Faith Hilll | Chat | loyaltyappwholesale | 1d | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 38066668 | Shipping cost question | Solved | Normal | Richie Konopelski | — | Eula McKenzie | damagedgift-card | 3h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - | |
| 47876011 | Lost package follow-up | Solved | Normal | Richie Konopelski | — |  Chaz Renner | loyaltybopis | 1d | ⊘Not fired | — | — | — | Jan 1, 2026 | - | |
| 05783167 | Loyalty points not posting | Solved | High | Richie Konopelski | — |  Lily Raynor | Social | — | 5h | ⊘Not fired | — | — | — | Dec 26, 2025 | - |
| 68522814 | Foundation match help | Solved | Normal | Richie Konopelski | — |  Kip Schroeder IV | Chat | — | 20h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 46029067 | App crashes at checkout | Solved | Normal | Richie Konopelski | — | Faith Hilll | Chat | samplesviprefund | 5h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 72325764 | Return after 30-day window | Closed | Low | Richie Konopelski | — | Lily Raynor | returnsdamagedapp | 10h | ●Responded | 1/5 | — | — | Dec 11, 2025 | Dec 16, 2025 | |
| 87262584 | Refund not received | Solved | Normal | Richie Konopelski | — | Eula McKenzie | — | 4h | ⊘Not fired | — | — | — | Dec 11, 2025 | - | |
| 73495281 | Discount code not working | Solved | Normal | Richie Konopelski | — |  Kaela Friesen | Chat | vipgift-card | 6h | ●Responded | 5/5 | — | — | Dec 8, 2025 | - |
| 34610267 | Pro discount enrollment | Solved | Normal | Richie Konopelski | — |  Garth Dooley | Social | — | 6h | ⊘Not fired | — | — | — | Dec 4, 2025 | - |
| 12280265 | Lost package follow-up | Closed | Low | Richie Konopelski | — | Chaz Renner | influencersamplesvip | 2h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 25, 2025 | |
| 67497164 | Order arrived damaged | Solved | Normal | Richie Konopelski | — | Eula McKenzie | Chat | damaged | 18h | ●Responded | 4/5 | — | — | Oct 3, 2025 | - |
| 25650418 | Return after 30-day window | Pending | Normal | Richie Konopelski | — | Chaz Renner | damagedinfluencer | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 50860891 | Shipping cost question | Pending | Normal | Richie Konopelski | — |  Oscar O'Hara | refundshade-match | - | —Skipped | — | — | — | Sep 3, 2025 | - | |
| 34237855 | Refund not received | Solved | High | Richie Konopelski | — | Faith Hilll | fragrance | 2d 10h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 27094224 | Restock alert for backorder | Solved | Normal | Richie Konopelski | — | Steve O'Conner | wholesaleinfluencer | 5h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 05942169 | Price match request | Open | High | Richie Konopelski | — | Jacklyn Dare | apployaltygift-card | - | —Skipped | — | — | — | Jul 23, 2025 | - | |
| 40155735 | Refund not received | Solved | High | Richie Konopelski | — |  Tommy Kuvalis | returnsrefundsamples | 17h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 92898494 | Missing samples in order | Closed | High | Richie Konopelski | — |  Mr. Skyla Trantow | shade-matchapprefund | 4h | ●Responded | 4/5 | — | — | Jul 19, 2025 | Jul 23, 2025 | |
| 24156269 | App crashes at checkout | Solved | Normal | Richie Konopelski | — | Leonard Waters-Howell | fragrancesamplesinfluencer | 1d 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 15898680 | Store experience feedback | Solved | Low | Richie Konopelski | — | Eula McKenzie | — | 23h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |
| 25391374 | Birthday gift not received | Closed | Normal | Richie Konopelski | — |  Mr. Lonie Hudson | vipsamples | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 18, 2025 | |
| 53916221 | App crashes at checkout | Solved | High | Richie Konopelski | — | Tommy Kuvalis | Chat | — | 2h | ●Responded | 5/5 | — | — | Jul 8, 2025 | - |
| 67063320 | Foundation match help | Solved | Urgent | Richie Konopelski | — | Kip Schroeder IV | Chat | appvipwholesale | 1d 3h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - |
| 30171872 | Missing items in shipment | Solved | Normal | Richie Konopelski | — |  Dr. Mandy McLaughlin | wholesaleinfluencergift-card | 3h | ●Responded | 5/5 | — | — | Jun 27, 2025 | - | |
| 72028006 | Wholesale order question | Closed | Normal | Richie Konopelski | — |  Miss Amber Hintz Sr. | — | 2h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 16, 2025 | |
| 64569156 | Pro discount enrollment | Solved | Low | Richie Konopelski | — | Chaz Renner | loyaltyvip | 1h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |