Mr. Marquis Hermann
melyna.weimann@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87034659 | Missing items in shipment | Solved | Normal | Mr. Marquis Hermann | — |  Mr. Cade Senger | shade-match | 1h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 94891592 | Gift card balance question | Closed | Normal | Mr. Marquis Hermann | — |  Mr. Skyla Trantow | vipfragrancerefund | 18h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 9, 2026 | |
| 76747651 | Lost package follow-up | Solved | Normal | Mr. Marquis Hermann | — | Mr. Cade Senger | Chat | vipgift-card | 19h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 59465602 | Address change after shipping | Solved | Low | Mr. Marquis Hermann | — |  Darryl Jacobi | Chat | — | 1d 15h | ●Responded | 3/5 | — | — | Mar 22, 2026 | - |
| 87952675 | Restock alert for backorder | Solved | Low | Mr. Marquis Hermann | — |  Tommy Kuvalis | refundshade-matchloyalty | 2h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 99204022 | Wrong shade sent | Solved | Normal | Mr. Marquis Hermann | — |  Garth Dooley | samples | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 36945077 | Refund not received | Solved | High | Mr. Marquis Hermann | — |  Eula McKenzie | — | 16h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 05722361 | Klarna / Afterpay split issue | Closed | Low | Mr. Marquis Hermann | — | Darryl Jacobi | samples | 8h | ●Responded | 3/5 | — | — | Feb 16, 2026 | Feb 18, 2026 | |
| 85324414 | BOPIS order cancelled at store | Closed | Low | Mr. Marquis Hermann | — |  Kaela Friesen | Phone | fragrancedamaged | 19h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 2, 2026 |
| 35117980 | Wholesale order question | Pending | Normal | Mr. Marquis Hermann | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 44097012 | Question about product ingredients | Pending | High | Mr. Marquis Hermann | — | Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 01512440 | Item authenticity concern | Solved | Normal | Mr. Marquis Hermann | — |  Lily Raynor | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - |
| 05075487 | Pro discount enrollment | Solved | Normal | Mr. Marquis Hermann | — |  Amely Pacocha | bopis | 5h | ●Responded | 5/5 | — | — | Jan 3, 2026 | - | |
| 92770016 | Influencer code not working | Solved | Normal | Mr. Marquis Hermann | — |  Oscar O'Hara | Phone | bopissamples | 1h | ○Sent, no reply | — | — | — | Dec 21, 2025 | - |
| 69579640 | Insider tier issue | Pending | Normal | Mr. Marquis Hermann | — | Amely Pacocha | — | - | —Skipped | — | — | — | Dec 17, 2025 | - | |
| 79637950 | Shipping cost question | Solved | Normal | Mr. Marquis Hermann | — | Lily Raynor | Social | — | 1h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 03742879 | Missing samples in order | Solved | Normal | Mr. Marquis Hermann | — |  Yazmin Jast | gift-cardfragrance | 17h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 59018856 | Birthday gift not received | Solved | Normal | Mr. Marquis Hermann | — |  Chaz Renner | Chat | loyaltysamplesreturns | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - |
| 62916936 | Loyalty points not posting | Open | Normal | Mr. Marquis Hermann | — | Mr. Cade Senger | shade-matchgift-cardloyalty | - | —Skipped | — | — | — | Dec 1, 2025 | - | |
| 30405766 | Wholesale order question | Closed | Normal | Mr. Marquis Hermann | — |  Mr. Lonie Hudson | Chat | appbopisrefund | 3h | ⊘Not fired | — | — | — | Nov 22, 2025 | Nov 26, 2025 |
| 89133074 | Return after 30-day window | Solved | High | Mr. Marquis Hermann | — | Garth Dooley | vipbopisfragrance | 2d 20h | ⊘Not fired | — | — | — | Nov 14, 2025 | - | |
| 14286742 | Return after 30-day window | Solved | High | Mr. Marquis Hermann | — | Lily Raynor | Chat | damagedwholesaleinfluencer | 6h | ●Responded | 5/5 | — | — | Oct 11, 2025 | - |
| 55182191 | Store experience feedback | Solved | Urgent | Mr. Marquis Hermann | — | Mr. Lonie Hudson | fragrance | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 77407329 | Wrong shade sent | Closed | Normal | Mr. Marquis Hermann | — | Oscar O'Hara | — | 9h | ●Responded | 10/11 | — | — | Oct 1, 2025 | Oct 6, 2025 | |
| 92448438 | Loyalty points not posting | Closed | Urgent | Mr. Marquis Hermann | — |  Kip Schroeder IV | samplesreturnsshipping | 2h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | |
| 55155990 | BOPIS order cancelled at store | Solved | High | Mr. Marquis Hermann | — |  Vilma Gusikowski | — | 1h | ⊘Not fired | — | — | — | Sep 20, 2025 | - | |
| 52072148 | Discount code not working | Closed | Normal | Mr. Marquis Hermann | — | Chaz Renner | loyalty | 1d 14h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 18, 2025 | |
| 61990942 | Pro discount enrollment | Closed | Low | Mr. Marquis Hermann | — | Eula McKenzie | refundinfluencer | 8h | ●Responded | 5/5 | — | — | Jul 31, 2025 | Aug 2, 2025 | |
| 76156920 | Klarna / Afterpay split issue | Closed | Normal | Mr. Marquis Hermann | — | Lily Raynor | app | 15h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 2, 2025 | |
| 16746979 | Allergic reaction concern | Solved | Low | Mr. Marquis Hermann | — |  Miss Amber Hintz Sr. | — | 1h | ●Responded | 3/5 | — | — | Jul 10, 2025 | - | |
| 96675261 | Insider tier issue | Pending | High | Mr. Marquis Hermann | — | Kip Schroeder IV | influencer | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 00421700 | Discount code not working | Solved | Normal | Mr. Marquis Hermann | — |  Leonard Waters-Howell | Phone | vipinfluencer | 19h | ●Responded | 5/5 | — | — | Jun 25, 2025 | - |
| 64273512 | Where is my order? | Solved | Low | Mr. Marquis Hermann | — |  Mr. Eliza Gerhold IV | appshade-match | 13h | ●Responded | 3/5 | — | — | Jun 17, 2025 | - | |
| 62063022 | Insider tier issue | Pending | Low | Mr. Marquis Hermann | — | Darryl Jacobi | appvipwholesale | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 91178307 | Question about product ingredients | Closed | Normal | Mr. Marquis Hermann | — | Jacklyn Dare | — | 4h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 14, 2025 | |
| 71223840 | Lost package follow-up | Solved | High | Mr. Marquis Hermann | — | Miss Amber Hintz Sr. | — | 23h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - | |
| 87478186 | Birthday gift not received | Solved | Low | Mr. Marquis Hermann | — | Lily Raynor | Chat | — | 5h | ●Responded | 3/5 | — | — | May 30, 2025 | - |
| 19052742 | App crashes at checkout | Solved | Urgent | Mr. Marquis Hermann | — | Tommy Kuvalis | Chat | — | 11h | ●Responded | 3/5 | — | — | May 28, 2025 | - |
| 34799081 | BOPIS pickup not ready | Solved | Normal | Mr. Marquis Hermann | — |  Katrina Johns | bopissamplesrefund | 6h | ○Sent, no reply | — | — | — | May 28, 2025 | - |