Neil Pfeffer
abraham.auer37@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67205839 | Store experience feedback | Closed | Normal | Neil Pfeffer | — |  Katrina Johns | Chat | vipfragrancegift-card | 1d 4h | ●Responded | 9/11 | — | — | May 20, 2026 | May 24, 2026 |
| 38041153 | Where is my order? | Solved | Normal | Neil Pfeffer | — |  Mr. Lonie Hudson | returnsrefund | 6h | ●Responded | 4/11 | — | — | May 13, 2026 | - | |
| 39483015 | Item authenticity concern | Closed | Urgent | Neil Pfeffer | — |  Vilma Gusikowski | shade-match | 12h | ●Responded | 5/5 | — | — | Apr 26, 2026 | Apr 29, 2026 | |
| 13393599 | BOPIS order cancelled at store | Solved | Normal | Neil Pfeffer | — |  Mr. Cade Senger | damagedbopisshipping | 19h | ⊘Not fired | — | — | — | Apr 12, 2026 | - | |
| 13644986 | App crashes at checkout | Closed | Normal | Neil Pfeffer | — |  Kip Schroeder IV | wholesale | 4h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 30, 2026 | |
| 75233107 | App crashes at checkout | Pending | Normal | Neil Pfeffer | — |  Darryl Jacobi | vip | - | —Skipped | — | — | — | Mar 26, 2026 | - | |
| 37634762 | Allergic reaction concern | Solved | Low | Neil Pfeffer | — |  Dr. Mandy McLaughlin | bopis | 2h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 43440998 | Discount code not working | Closed | Low | Neil Pfeffer | — |  Garth Dooley | Chat | — | 8h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 17, 2026 |
| 25241970 | BOPIS order cancelled at store | Closed | Normal | Neil Pfeffer | — |  Yazmin Jast | Chat | fragranceloyalty | 4h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 91168527 | Restock alert for backorder | Solved | High | Neil Pfeffer | — |  Amely Pacocha | damagedshade-matchsamples | 11h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 33531926 | Cancel subscription / Auto-replenish | Closed | High | Neil Pfeffer | — | Mr. Cade Senger | returnsapp | 18h | ●Responded | 2/5 | — | — | Feb 26, 2026 | Feb 28, 2026 | |
| 83113989 | Restock alert for backorder | Closed | Normal | Neil Pfeffer | — |  Lily Raynor | — | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | |
| 60033568 | Restock alert for backorder | Open | High | Neil Pfeffer | — | Mr. Lonie Hudson | Chat | influencerbopiswholesale | - | —Skipped | — | — | — | Jan 25, 2026 | - |
| 50877646 | Price match request | Solved | High | Neil Pfeffer | — |  Ignatius Cummerata | — | 6h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 81436991 | BOPIS order cancelled at store | Solved | Urgent | Neil Pfeffer | — |  Steve O'Conner | damagedshippingrefund | 2h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 42831193 | Missing samples in order | Solved | Normal | Neil Pfeffer | — |  Kaela Friesen | refundinfluencer | 1h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 27197972 | Lost package follow-up | Solved | Low | Neil Pfeffer | — | Dr. Mandy McLaughlin | shippinggift-card | 2d 9h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 58236679 | Wrong shade sent | Solved | Normal | Neil Pfeffer | — | Katrina Johns | Chat | returns | 5h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 71976891 | Birthday gift not received | Solved | High | Neil Pfeffer | — | Kip Schroeder IV | Chat | — | 4h | ●Responded | 1/5 | — | — | Nov 22, 2025 | - |
| 96420998 | Address change after shipping | Pending | High | Neil Pfeffer | — |  Leonard Waters-Howell | Chat | wholesale | - | —Skipped | — | — | — | Nov 19, 2025 | - |
| 54984792 | App crashes at checkout | Closed | Low | Neil Pfeffer | — |  Miss Amber Hintz Sr. | vip | 5h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 24, 2025 | |
| 13422347 | Missing items in shipment | Closed | Normal | Neil Pfeffer | — | Miss Amber Hintz Sr. | damagedreturnsgift-card | 1h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 12, 2025 | |
| 66062741 | Return after 30-day window | Solved | Normal | Neil Pfeffer | — | Mr. Lonie Hudson | wholesaleapp | 2h | ●Responded | 5/5 | — | — | Oct 29, 2025 | - | |
| 82030878 | Cancel subscription / Auto-replenish | Open | High | Neil Pfeffer | — |  Faith Hilll | Chat | shippingrefundgift-card | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 77733896 | Loyalty points not posting | Solved | Low | Neil Pfeffer | — |  Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 98323804 | Order arrived damaged | Solved | Low | Neil Pfeffer | — | Mr. Lonie Hudson | influencersamples | 6h | ⊘Not fired | — | — | — | Oct 21, 2025 | - | |
| 29627083 | Insider tier issue | Open | Normal | Neil Pfeffer | — | Amely Pacocha | Phone | — | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 22155205 | Return after 30-day window | Solved | Normal | Neil Pfeffer | — |  Tommy Kuvalis | Phone | appvip | 1d 16h | ●Responded | 7/11 | — | — | Oct 2, 2025 | - |
| 13559573 | Wholesale order question | Closed | High | Neil Pfeffer | — | Eula McKenzie | shipping | 1h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 15, 2025 | |
| 81914531 | Wholesale order question | Solved | Low | Neil Pfeffer | — | Faith Hilll | Phone | fragrance | 15h | ●Responded | 7/11 | — | — | Sep 6, 2025 | - |
| 72826294 | Insider tier issue | Solved | Low | Neil Pfeffer | — | Dr. Mandy McLaughlin | bopis | 7h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 95479499 | Cancel subscription / Auto-replenish | Closed | Normal | Neil Pfeffer | — |  Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Aug 19, 2025 | Aug 20, 2025 | |
| 91643065 | Order arrived damaged | Solved | Normal | Neil Pfeffer | — |  Mr. Skyla Trantow | wholesaledamagedvip | 2h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 14969739 | Cancel subscription / Auto-replenish | Solved | High | Neil Pfeffer | — |  Jacklyn Dare | fragrancewholesalerefund | 2d 15h | ⊘Not fired | — | — | — | Jul 17, 2025 | - | |
| 77036858 | Klarna / Afterpay split issue | Solved | Normal | Neil Pfeffer | — |  Mr. Eliza Gerhold IV | fragrance | 10h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 00137017 | Return after 30-day window | Solved | Low | Neil Pfeffer | — | Chaz Renner | fragranceshade-matchgift-card | 5h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 04306673 | Store experience feedback | Solved | Low | Neil Pfeffer | — |  Julie Hodkiewicz | vip | 4h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 09979637 | App login problem | Solved | Normal | Neil Pfeffer | — | Tommy Kuvalis | fragranceviployalty | 11h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - | |
| 40710804 | Order arrived damaged | Closed | High | Neil Pfeffer | — | Mr. Lonie Hudson | fragranceshade-match | 5h | ●Responded | 1/5 | — | — | Jul 2, 2025 | Jul 3, 2025 | |
| 52939435 | Cancel order request | Solved | Normal | Neil Pfeffer | — | Yazmin Jast | influencerloyaltywholesale | 3d 1h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 22931819 | Missing items in shipment | Pending | Normal | Neil Pfeffer | — | Jacklyn Dare | Chat | loyalty | - | —Skipped | — | — | — | Jun 20, 2025 | - |
| 41287095 | Missing samples in order | Solved | Urgent | Neil Pfeffer | — | Eula McKenzie | influencersamples | 6d 23h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |