Daija Koss
melody67@yahoo.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 33696219 | Gift card balance question | Solved | High | Daija Koss | — |  Miss Amber Hintz Sr. | influencervip | 6h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 06854572 | Address change after shipping | Closed | Normal | Daija Koss | — |  Yazmin Jast | Phone | influencervip | 3h | ●Responded | 5/5 | — | — | Apr 21, 2026 | Apr 22, 2026 |
| 32455876 | Birthday gift not received | Solved | Normal | Daija Koss | — |  Amely Pacocha | influencer | 1d 1h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 08305378 | Insider tier issue | Solved | Low | Daija Koss | — |  Vilma Gusikowski | bopisinfluencershipping | 3h | ●Responded | 5/5 | — | — | Mar 20, 2026 | - | |
| 63525754 | Price match request | Solved | High | Daija Koss | — |  Mr. Lonie Hudson | Chat | appvip | 6d 6h | ●Responded | 3/5 | — | — | Mar 17, 2026 | - |
| 60396550 | Price match request | Solved | Low | Daija Koss | — | Yazmin Jast | shade-match | 1d 5h | ●Responded | 9/11 | — | — | Mar 11, 2026 | - | |
| 40441263 | Insider tier issue | Closed | Normal | Daija Koss | — |  Kip Schroeder IV | Chat | returnsfragrance | 4h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Feb 28, 2026 |
| 62211041 | Item authenticity concern | Solved | Low | Daija Koss | — |  Jacklyn Dare | returnsshade-match | 6h | ●Responded | 9/11 | — | — | Feb 20, 2026 | - | |
| 75003225 | Cancel subscription / Auto-replenish | Solved | Low | Daija Koss | — |  Ignatius Cummerata | damagedvip | 3h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - | |
| 63308342 | App crashes at checkout | Solved | High | Daija Koss | — |  Katrina Johns | refund | 11h | ⊘Not fired | — | — | — | Feb 18, 2026 | - | |
| 77871307 | Gift card balance question | Solved | Normal | Daija Koss | — |  Darryl Jacobi | Chat | bopis | 13h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 01562746 | Price match request | Solved | Low | Daija Koss | — |  Mr. Cade Senger | fragranceinfluencer | 2d | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 80514617 | Question about product ingredients | Closed | Normal | Daija Koss | — | Ignatius Cummerata | Chat | samplesapp | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 16, 2026 |
| 61794526 | Wholesale order question | Solved | Urgent | Daija Koss | — | Jacklyn Dare | — | 8h | ●Responded | 4/5 | — | — | Feb 9, 2026 | - | |
| 99988118 | Question about product ingredients | Closed | Normal | Daija Koss | — |  Lily Raynor | bopisreturns | 4h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 16, 2026 | |
| 89509617 | BOPIS order cancelled at store | Open | Normal | Daija Koss | — |  Faith Hilll | — | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 82609231 | Order arrived damaged | Closed | High | Daija Koss | — | Mr. Lonie Hudson | Chat | vip | 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 25, 2025 |
| 83613524 | App crashes at checkout | Solved | Urgent | Daija Koss | — |  Dr. Mandy McLaughlin | gift-cardapp | 10h | ●Responded | 5/5 | — | — | Dec 15, 2025 | - | |
| 16132730 | BOPIS order cancelled at store | Solved | Low | Daija Koss | — |  Mr. Skyla Trantow | loyaltydamagedapp | 23h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 23749006 | Insider tier issue | Closed | Low | Daija Koss | — | Lily Raynor | Chat | returns | 15h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 |
| 05535058 | Shipping cost question | Solved | Normal | Daija Koss | — |  Steve O'Conner | Chat | bopisfragrance | 18h | ●Responded | 10/11 | — | — | Nov 24, 2025 | - |
| 80375193 | Birthday gift not received | Solved | Normal | Daija Koss | — |  Mr. Eliza Gerhold IV | vip | 4h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 97118821 | Pro discount enrollment | Solved | High | Daija Koss | — | Mr. Skyla Trantow | — | 22h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | |
| 10915985 | Gift card balance question | Solved | Normal | Daija Koss | — | Faith Hilll | — | 14h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 45349554 | App login problem | Open | Low | Daija Koss | — | Mr. Lonie Hudson | refund | - | —Skipped | — | — | — | Oct 15, 2025 | - | |
| 46520123 | Foundation match help | Solved | Low | Daija Koss | — | Miss Amber Hintz Sr. | bopisdamaged | 2d 23h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 61377033 | Shipping cost question | Closed | Normal | Daija Koss | — |  Kaela Friesen | returnsshade-matchgift-card | 3h | ●Responded | 5/5 | — | — | Sep 3, 2025 | Sep 4, 2025 | |
| 01254661 | Foundation match help | Solved | Low | Daija Koss | — | Jacklyn Dare | — | 4h | ⊘Not fired | — | — | — | Aug 28, 2025 | - | |
| 02524386 | Refund not received | Solved | Low | Daija Koss | — | Yazmin Jast | — | 4h | ⊘Not fired | — | — | — | Aug 10, 2025 | - | |
| 97507948 | Pro discount enrollment | Solved | Normal | Daija Koss | — |  Oscar O'Hara | shippingloyalty | 1d 3h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 25689436 | Pro discount enrollment | Pending | Normal | Daija Koss | — |  Leonard Waters-Howell | refundsamplesloyalty | - | —Skipped | — | — | — | Jul 15, 2025 | - | |
| 50240152 | Klarna / Afterpay split issue | Solved | Normal | Daija Koss | — | Steve O'Conner | wholesalereturnsdamaged | 2d 3h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | |
| 66226723 | App crashes at checkout | Solved | High | Daija Koss | — | Mr. Eliza Gerhold IV | app | 22h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 25496253 | Order arrived damaged | Solved | High | Daija Koss | — | Ignatius Cummerata | Chat | refundfragrance | 5h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |
| 85037906 | Missing items in shipment | Solved | Normal | Daija Koss | — |  Julie Hodkiewicz | Chat | samplesvip | 6h | ●Responded | 10/11 | — | — | Jun 2, 2025 | - |
| 40847985 | Allergic reaction concern | Solved | High | Daija Koss | — | Katrina Johns | Chat | refundinfluencer | 22h | ●Responded | 3/5 | — | — | May 30, 2025 | - |
| 06383252 | Discount code not working | Closed | Normal | Daija Koss | — | Kaela Friesen | Social | — | 1h | ⊘Not fired | — | — | — | May 23, 2025 | May 26, 2025 |