Evangeline Heidenreich
ernestina_langosh@gmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90453956 | Order arrived damaged | Solved | Low | Evangeline Heidenreich | — |  Katrina Johns | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 44510829 | Foundation match help | Solved | Urgent | Evangeline Heidenreich | — |  Steve O'Conner | Phone | samples | 5h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 62904518 | Lost package follow-up | Closed | Normal | Evangeline Heidenreich | — |  Amely Pacocha | Chat | wholesalebopisloyalty | 1h | ○Sent, no reply | — | — | — | Apr 25, 2026 | May 2, 2026 |
| 78896589 | App crashes at checkout | Solved | High | Evangeline Heidenreich | — |  Leonard Waters-Howell | Chat | damagedbopiswholesale | 21h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - |
| 03214528 | BOPIS order cancelled at store | Solved | Normal | Evangeline Heidenreich | — |  Vilma Gusikowski | — | 2h | ●Responded | 2/5 | — | — | Apr 17, 2026 | - | |
| 52779113 | Store experience feedback | Closed | Normal | Evangeline Heidenreich | — |  Kip Schroeder IV | gift-cardapprefund | 6h | ●Responded | 4/5 | — | — | Apr 7, 2026 | Apr 12, 2026 | |
| 37668036 | Refund not received | Closed | Normal | Evangeline Heidenreich | — |  Dr. Mandy McLaughlin | Chat | shade-matchdamagedgift-card | 4h | ⊘Not fired | — | — | — | Apr 4, 2026 | Apr 8, 2026 |
| 74626471 | Cancel subscription / Auto-replenish | Solved | Normal | Evangeline Heidenreich | — |  Faith Hilll | gift-cardfragrancedamaged | 9d 12h | ●Responded | 1/5 | — | — | Apr 3, 2026 | - | |
| 78512569 | Wrong shade sent | Solved | High | Evangeline Heidenreich | — |  Kaela Friesen | Chat | influencerreturnssamples | 4h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 40492712 | Shipping cost question | Solved | Normal | Evangeline Heidenreich | — |  Ignatius Cummerata | app | 6h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 76608732 | Question about product ingredients | Pending | Normal | Evangeline Heidenreich | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 14203077 | Lost package follow-up | Pending | High | Evangeline Heidenreich | — |  Mr. Cade Senger | samples | - | —Skipped | — | — | — | Feb 18, 2026 | - | |
| 32838901 | Lost package follow-up | Closed | Normal | Evangeline Heidenreich | — |  Jacklyn Dare | refundloyaltyapp | 4h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 14, 2026 | |
| 71902472 | Insider tier issue | Closed | Low | Evangeline Heidenreich | — |  Tommy Kuvalis | Phone | bopisshippingsamples | 2d 5h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 10, 2026 |
| 14977215 | Item authenticity concern | Solved | High | Evangeline Heidenreich | — | Mr. Cade Senger | Chat | vipwholesale | 6d 5h | ●Responded | 3/5 | — | — | Jan 16, 2026 | - |
| 25349829 | Shipping cost question | Solved | Normal | Evangeline Heidenreich | — |  Oscar O'Hara | loyaltyinfluencergift-card | 18h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 92184196 | Cancel subscription / Auto-replenish | Pending | Normal | Evangeline Heidenreich | — | Tommy Kuvalis | Chat | loyaltysamplesshade-match | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 57674037 | Restock alert for backorder | Closed | Normal | Evangeline Heidenreich | — | Oscar O'Hara | Chat | fragranceshippingreturns | 2h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 15, 2025 |
| 60506079 | BOPIS pickup not ready | Solved | Normal | Evangeline Heidenreich | — |  Yazmin Jast | Chat | bopisreturns | 1h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - |
| 85978381 | BOPIS order cancelled at store | Solved | Low | Evangeline Heidenreich | — |  Mr. Lonie Hudson | Social | — | 13h | ⊘Not fired | — | — | — | Nov 7, 2025 | - |
| 51988054 | Address change after shipping | Closed | Low | Evangeline Heidenreich | — | Kaela Friesen | Chat | — | 11h | ●Responded | 3/5 | — | — | Oct 17, 2025 | Oct 22, 2025 |
| 65077522 | BOPIS pickup not ready | Solved | High | Evangeline Heidenreich | — |  Mr. Eliza Gerhold IV | samples | 1d 14h | ●Responded | 3/5 | — | — | Aug 31, 2025 | - | |
| 18429904 | Item authenticity concern | Solved | Normal | Evangeline Heidenreich | — | Kaela Friesen | Chat | loyalty | 2d 23h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 62378778 | Shipping cost question | Solved | Low | Evangeline Heidenreich | — | Steve O'Conner | samples | 2d 8h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 40391562 | Address change after shipping | Closed | Normal | Evangeline Heidenreich | — |  Garth Dooley | returns | 5h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 14, 2025 | |
| 37459220 | Allergic reaction concern | Open | Low | Evangeline Heidenreich | — | Faith Hilll | fragrance | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 70084166 | App crashes at checkout | Solved | Low | Evangeline Heidenreich | — | Faith Hilll | Chat | wholesaleshippingbopis | 16h | ●Responded | 7/11 | — | — | Jun 22, 2025 | - |
| 24392279 | Shipping cost question | Solved | Low | Evangeline Heidenreich | — | Mr. Lonie Hudson | returnssamplesfragrance | 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 96602984 | App crashes at checkout | Solved | Normal | Evangeline Heidenreich | — |  Chaz Renner | gift-cardvipfragrance | 2d 8h | ●Responded | 1/5 | — | — | Jun 13, 2025 | - | |
| 55790057 | Wholesale order question | Closed | High | Evangeline Heidenreich | — | Mr. Cade Senger | shipping | 2d 8h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | |
| 08535120 | Missing samples in order | Closed | Normal | Evangeline Heidenreich | — | Jacklyn Dare | vipshippingdamaged | 2h | ●Responded | 3/5 | — | — | May 29, 2025 | Jun 1, 2025 |