Dr. Carey Waters
heather76@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 76547869 | Restock alert for backorder | Solved | High | Dr. Carey Waters | — |  Dr. Mandy McLaughlin | Chat | shippingfragrance | 1h | ⊘Not fired | — | — | — | May 19, 2026 | - |
| 87428104 | Lost package follow-up | Solved | High | Dr. Carey Waters | — |  Steve O'Conner | refundwholesaleloyalty | 2h | ●Responded | 3/5 | — | — | May 11, 2026 | - | |
| 68565164 | Question about product ingredients | Solved | Normal | Dr. Carey Waters | — |  Garth Dooley | influencerdamagedrefund | 19h | ●Responded | 10/11 | — | — | May 10, 2026 | - | |
| 60380233 | BOPIS pickup not ready | Solved | Low | Dr. Carey Waters | — |  Leonard Waters-Howell | vipreturns | 6h | ⊘Not fired | — | — | — | Apr 30, 2026 | - | |
| 48172197 | Return after 30-day window | Closed | Normal | Dr. Carey Waters | — |  Katrina Johns | influencervipapp | 2d 14h | ⊘Not fired | — | — | — | Apr 16, 2026 | Apr 25, 2026 | |
| 12551474 | Klarna / Afterpay split issue | Solved | Normal | Dr. Carey Waters | — | Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - | |
| 37335664 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Carey Waters | — |  Mr. Skyla Trantow | Social | appdamagedgift-card | 1h | ⊘Not fired | — | — | — | Mar 28, 2026 | - |
| 06637653 | Wrong shade sent | Closed | Normal | Dr. Carey Waters | — |  Vilma Gusikowski | Social | — | 7h | ⊘Not fired | — | — | — | Mar 9, 2026 | Mar 10, 2026 |
| 24790473 | BOPIS pickup not ready | Solved | Normal | Dr. Carey Waters | — | Leonard Waters-Howell | samplesreturnsrefund | 6h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 65601061 | Store experience feedback | Solved | Normal | Dr. Carey Waters | — | Leonard Waters-Howell | gift-card | 10h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 01548842 | Lost package follow-up | Closed | Normal | Dr. Carey Waters | — | Steve O'Conner | Phone | gift-cardfragrancewholesale | 19h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 20, 2026 |
| 07328681 | Pro discount enrollment | Closed | Low | Dr. Carey Waters | — |  Tommy Kuvalis | Phone | app | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 |
| 67353753 | Birthday gift not received | Solved | Normal | Dr. Carey Waters | — |  Faith Hilll | Chat | fragranceloyaltyvip | 13h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 52670067 | Pro discount enrollment | Open | Urgent | Dr. Carey Waters | — |  Kaela Friesen | appdamagedwholesale | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 93215759 | Discount code not working | Closed | Normal | Dr. Carey Waters | — | Dr. Mandy McLaughlin | Chat | shade-matchvipdamaged | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Jan 29, 2026 |
| 60490834 | Price match request | Solved | Normal | Dr. Carey Waters | — |  Oscar O'Hara | Chat | viployaltyrefund | 2h | ⊘Not fired | — | — | — | Jan 19, 2026 | - |
| 85237354 | Missing items in shipment | Closed | High | Dr. Carey Waters | — | Vilma Gusikowski | damaged | 2h | ⊘Not fired | — | — | — | Jan 12, 2026 | Jan 13, 2026 | |
| 10168166 | Question about product ingredients | Solved | High | Dr. Carey Waters | — |  Miss Amber Hintz Sr. | gift-card | 19h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - | |
| 26284696 | Wholesale order question | Closed | Normal | Dr. Carey Waters | — | Kaela Friesen | shade-match | 15h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 4, 2026 | |
| 60501751 | Lost package follow-up | Solved | Normal | Dr. Carey Waters | — | Vilma Gusikowski | Chat | returns | 3h | ●Responded | 10/11 | — | — | Dec 25, 2025 | - |
| 08171291 | Foundation match help | Solved | Normal | Dr. Carey Waters | — | Tommy Kuvalis | gift-cardshade-matchfragrance | 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 66403664 | Shipping cost question | Solved | Normal | Dr. Carey Waters | — | Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 35705634 | Wholesale order question | Closed | Normal | Dr. Carey Waters | — |  Jacklyn Dare | Chat | gift-cardshipping | 5h | ●Responded | 4/5 | — | — | Dec 8, 2025 | Dec 9, 2025 |
| 59605607 | Price match request | Solved | Normal | Dr. Carey Waters | — |  Ignatius Cummerata | Chat | — | 2d 5h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 31913212 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Carey Waters | — | Vilma Gusikowski | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 32986755 | Cancel order request | Open | Normal | Dr. Carey Waters | — |  Mr. Lonie Hudson | Chat | bopisapp | - | —Skipped | — | — | — | Nov 7, 2025 | - |
| 32161674 | Cancel subscription / Auto-replenish | Solved | High | Dr. Carey Waters | — | Mr. Lonie Hudson | Chat | fragranceapp | 1d 3h | ●Responded | 2/5 | — | — | Oct 21, 2025 | - |
| 61533150 | Where is my order? | Solved | Normal | Dr. Carey Waters | — | Leonard Waters-Howell | returns | 1h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 09014166 | Discount code not working | Pending | High | Dr. Carey Waters | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Oct 4, 2025 | - | |
| 94048819 | Order arrived damaged | Solved | Normal | Dr. Carey Waters | — |  Mr. Eliza Gerhold IV | Chat | bopisrefund | 2h | ●Responded | 5/5 | — | — | Oct 4, 2025 | - |
| 34888171 | Item authenticity concern | Solved | High | Dr. Carey Waters | — | Ignatius Cummerata | Phone | conversation-mockupbopisvip | 5h | ○Sent, no reply | — | 30 · fail | Oct 1, 2025 | - | |
| 71168267 | Address change after shipping | Solved | Low | Dr. Carey Waters | — |  Julie Hodkiewicz | — | 2d 9h | ●Responded | 9/11 | — | — | Sep 26, 2025 | - | |
| 79954626 | Foundation match help | Solved | Normal | Dr. Carey Waters | — | Julie Hodkiewicz | returnsloyalty | 6h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 53836716 | Wrong shade sent | Solved | Normal | Dr. Carey Waters | — |  Yazmin Jast | Chat | shade-matchdamaged | 6h | ●Responded | 10/11 | — | — | Sep 20, 2025 | - |
| 50090705 | BOPIS pickup not ready | Solved | Normal | Dr. Carey Waters | — | Jacklyn Dare | Chat | gift-card | 2d 22h | ●Responded | 4/5 | — | — | Sep 6, 2025 | - |
| 03072950 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Carey Waters | — |  Eula McKenzie | bopisvipsamples | 22h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | |
| 96918434 | Insider tier issue | Solved | Normal | Dr. Carey Waters | — | Julie Hodkiewicz | refund | 3h | ●Responded | 5/5 | — | — | Aug 18, 2025 | - | |
| 57995436 | Wholesale order question | Closed | Urgent | Dr. Carey Waters | — | Mr. Lonie Hudson | Chat | vipreturns | 1h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 19, 2025 |
| 29989856 | Pro discount enrollment | Closed | High | Dr. Carey Waters | — | Dr. Mandy McLaughlin | — | 5h | ●Responded | 9/11 | — | — | Jul 26, 2025 | Aug 2, 2025 | |
| 05650363 | Influencer code not working | Solved | Low | Dr. Carey Waters | — |  Kip Schroeder IV | Chat | influencer | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 93500380 | Price match request | Solved | High | Dr. Carey Waters | — | Miss Amber Hintz Sr. | loyaltyrefund | 5h | ●Responded | 9/11 | — | — | Jun 20, 2025 | - | |
| 24567979 | Allergic reaction concern | Closed | Low | Dr. Carey Waters | — |  Chaz Renner | Chat | shippingsamplesshade-match | 2h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 7, 2025 |
| 51348690 | Shipping cost question | Closed | Normal | Dr. Carey Waters | — | Garth Dooley | damagedreturnsinfluencer | 2h | ●Responded | 4/5 | — | — | Jun 5, 2025 | Jun 7, 2025 |