Darrel Kautzer
fay60@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50658834 | Question about product ingredients | Solved | High | Darrel Kautzer | — |  Chaz Renner | shade-matchapp | 1d 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 30204530 | Item authenticity concern | Solved | High | Darrel Kautzer | — |  Vilma Gusikowski | fragrance | 16h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 71915446 | BOPIS pickup not ready | Pending | Normal | Darrel Kautzer | — |  Mr. Cade Senger | Chat | fragrancereturnsgift-card | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 70003879 | Where is my order? | Solved | Normal | Darrel Kautzer | — |  Oscar O'Hara | — | 14h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 98318662 | Pro discount enrollment | Solved | Normal | Darrel Kautzer | — |  Mr. Skyla Trantow | gift-cardloyalty | 12h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 64597484 | BOPIS order cancelled at store | Closed | Normal | Darrel Kautzer | — |  Kaela Friesen | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 18, 2026 |
| 21227393 | Foundation match help | Solved | Urgent | Darrel Kautzer | — |  Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |
| 34403677 | Birthday gift not received | Solved | Normal | Darrel Kautzer | — | Kaela Friesen | Chat | fragrancebopis | 3h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 48864452 | Insider tier issue | Solved | Normal | Darrel Kautzer | — | Mr. Cade Senger | Chat | — | 12h | ⊘Not fired | — | — | — | Jan 26, 2026 | - |
| 02165564 | Store experience feedback | Solved | Low | Darrel Kautzer | — |  Amely Pacocha | Social | — | 5h | ⊘Not fired | — | — | — | Jan 23, 2026 | - |
| 73929585 | Foundation match help | Solved | High | Darrel Kautzer | — |  Lily Raynor | — | 9d 2h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 05935404 | Wrong shade sent | Solved | Low | Darrel Kautzer | — | Oscar O'Hara | Chat | app | 2h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - |
| 43435168 | BOPIS order cancelled at store | Solved | Normal | Darrel Kautzer | — |  Kip Schroeder IV | — | 4h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - | |
| 31156828 | Klarna / Afterpay split issue | Closed | Normal | Darrel Kautzer | — |  Garth Dooley | Chat | damaged | 1h | ●Responded | 3/5 | — | — | Dec 17, 2025 | Dec 18, 2025 |
| 50011906 | Insider tier issue | Solved | Normal | Darrel Kautzer | — |  Ignatius Cummerata | — | 6h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 13877445 | Where is my order? | Pending | Low | Darrel Kautzer | — |  Steve O'Conner | Chat | shipping | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 07385953 | Pro discount enrollment | Solved | Normal | Darrel Kautzer | — |  Mr. Eliza Gerhold IV | vipfragranceshade-match | 6h | ●Responded | 5/5 | — | — | Dec 2, 2025 | - | |
| 17068842 | Store experience feedback | Solved | High | Darrel Kautzer | — | Chaz Renner | wholesalevip | 6h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 53626222 | Foundation match help | Pending | High | Darrel Kautzer | — | Mr. Cade Senger | gift-cardfragranceloyalty | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 16124100 | BOPIS pickup not ready | Closed | Normal | Darrel Kautzer | — |  Leonard Waters-Howell | Chat | bopisreturns | 16h | ○Sent, no reply | — | — | — | Oct 19, 2025 | Oct 21, 2025 |
| 41842707 | BOPIS order cancelled at store | Pending | Normal | Darrel Kautzer | — | Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | Oct 18, 2025 | - |
| 71085053 | Loyalty points not posting | Closed | Low | Darrel Kautzer | — | Vilma Gusikowski | loyaltyshade-match | 22h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 21, 2025 | |
| 89334120 | Gift card balance question | Solved | Normal | Darrel Kautzer | — |  Tommy Kuvalis | refund | 16h | ●Responded | 4/5 | — | — | Oct 7, 2025 | - | |
| 14909327 | Gift card balance question | Solved | Normal | Darrel Kautzer | — |  Darryl Jacobi | wholesale | 4h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 72802021 | Cancel order request | Solved | Normal | Darrel Kautzer | — |  Dr. Mandy McLaughlin | Chat | returnsinfluencer | 22h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - |
| 78763763 | Lost package follow-up | Solved | Low | Darrel Kautzer | — |  Eula McKenzie | Chat | loyalty | 3d | ●Responded | 3/5 | — | — | Aug 22, 2025 | - |
| 86168363 | Gift card balance question | Solved | Normal | Darrel Kautzer | — | Ignatius Cummerata | appgift-cardbopis | 6h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 46100128 | Loyalty points not posting | Solved | Normal | Darrel Kautzer | — | Mr. Skyla Trantow | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 62077459 | Loyalty points not posting | Solved | Normal | Darrel Kautzer | — | Dr. Mandy McLaughlin | — | 1d 15h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 76370462 | Discount code not working | Closed | High | Darrel Kautzer | — | Garth Dooley | wholesaleloyalty | 4h | ●Responded | 3/5 | — | — | Aug 13, 2025 | Aug 19, 2025 | |
| 10678676 | Price match request | Closed | Low | Darrel Kautzer | — | Kaela Friesen | Chat | wholesaleshade-matchloyalty | 6h | ●Responded | 3/5 | — | — | Jul 25, 2025 | Jul 30, 2025 |
| 76849054 | Question about product ingredients | Solved | Normal | Darrel Kautzer | — | Amely Pacocha | Chat | sampleswholesalevip | 7h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 06708265 | Klarna / Afterpay split issue | Solved | Normal | Darrel Kautzer | — |  Julie Hodkiewicz | Chat | fragranceappvip | 14h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 99289405 | Missing items in shipment | Closed | Normal | Darrel Kautzer | — | Darryl Jacobi | fragrancesamplesloyalty | 6h | ⊘Not fired | — | — | — | Jul 4, 2025 | Jul 11, 2025 | |
| 26581644 | Missing samples in order | Solved | Normal | Darrel Kautzer | — | Mr. Eliza Gerhold IV | — | 12h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 07639534 | Missing samples in order | Solved | Normal | Darrel Kautzer | — | Dr. Mandy McLaughlin | Chat | vipinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 79803758 | BOPIS order cancelled at store | Solved | Normal | Darrel Kautzer | — | Garth Dooley | Social | vipsamplesshipping | 3h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |
| 09277859 | Cancel subscription / Auto-replenish | Solved | Urgent | Darrel Kautzer | — | Mr. Cade Senger | refund | 2d 23h | ●Responded | 4/5 | — | — | May 31, 2025 | - |