Vernice Macejkovic
jayne83@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Make the chat agents actually empowered to make refund decisions. | 68031013Insider tier issue | Vernice Macejkovic |  Lily Raynor | May 15, 2026, 12:46 AM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 63760794Foundation match help | Vernice Macejkovic |  Mr. Lonie Hudson | May 9, 2026, 4:02 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 15119193App crashes at checkout | Vernice Macejkovic |  Faith Hilll | Apr 2, 2026, 8:13 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 04872408Missing items in shipment | Vernice Macejkovic |  Ignatius Cummerata | Apr 2, 2026, 3:21 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 51675715Missing items in shipment | Vernice Macejkovic |  Jacklyn Dare | Mar 27, 2026, 11:16 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 53654608Wholesale order question | Vernice Macejkovic |  Julie Hodkiewicz | Feb 10, 2026, 7:43 PM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 65184106Birthday gift not received | Vernice Macejkovic |  Vilma Gusikowski | Jan 25, 2026, 7:55 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 43212815Refund not received | Vernice Macejkovic |  Leonard Waters-Howell | Jan 14, 2026, 1:24 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 16313771Loyalty points not posting | Vernice Macejkovic |  Kip Schroeder IV | Jan 14, 2026, 3:04 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 37238386Loyalty points not posting | Vernice Macejkovic |  Kaela Friesen | Dec 26, 2025, 1:58 PM |
| 4/11 | Won't recommend until the basics are fixed. | 60926323App crashes at checkout | Vernice Macejkovic | Faith Hilll | Oct 13, 2025, 11:42 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 81443813Foundation match help | Vernice Macejkovic | Lily Raynor | Sep 12, 2025, 8:06 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 72296683Cancel order request | Vernice Macejkovic |  Darryl Jacobi | Sep 8, 2025, 5:58 AM |
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 22880773Wrong shade sent | Vernice Macejkovic |  Amely Pacocha | Sep 6, 2025, 4:35 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 21601013Klarna / Afterpay split issue | Vernice Macejkovic | Julie Hodkiewicz | Aug 30, 2025, 11:52 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 89425361Missing items in shipment | Vernice Macejkovic | Darryl Jacobi | Jul 20, 2025, 4:21 AM |
| 3/5 | Average first experience. App is okay. | 87619025Insider tier issue | Vernice Macejkovic |  Eula McKenzie | Jul 19, 2025, 4:06 AM |