Shanie Wolff
cristina_okuneva@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09354210 | Refund not received | Pending | Low | Shanie Wolff | — |  Kip Schroeder IV | Chat | returns | - | —Skipped | — | — | — | May 16, 2026 | - |
| 88398298 | Wholesale order question | Solved | Normal | Shanie Wolff | — |  Tommy Kuvalis | — | 5h | ●Responded | 1/5 | — | — | May 10, 2026 | - | |
| 44779794 | Loyalty points not posting | Solved | Normal | Shanie Wolff | — |  Darryl Jacobi | appwholesale | 6h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 83600793 | Question about product ingredients | Open | Normal | Shanie Wolff | — |  Miss Amber Hintz Sr. | damagedshade-matchloyalty | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 55003238 | Allergic reaction concern | Solved | High | Shanie Wolff | — |  Garth Dooley | vipapp | 1h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 23792126 | App login problem | Solved | Normal | Shanie Wolff | — |  Mr. Lonie Hudson | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 53142597 | Return after 30-day window | Solved | Normal | Shanie Wolff | — |  Mr. Skyla Trantow | Chat | — | 18h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 32130235 | Restock alert for backorder | Solved | Normal | Shanie Wolff | — |  Katrina Johns | shade-matchwholesaleapp | 3h | ⊘Not fired | — | — | — | Mar 30, 2026 | - | |
| 53437436 | Missing samples in order | Solved | Normal | Shanie Wolff | — | Kip Schroeder IV | appshade-matchgift-card | 1d 20h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 60988610 | Klarna / Afterpay split issue | Solved | Normal | Shanie Wolff | — | Tommy Kuvalis | Chat | shade-matchfragrancereturns | 2d 23h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - |
| 71064622 | Gift card balance question | Pending | Low | Shanie Wolff | — |  Oscar O'Hara | shippingdamagedsamples | - | —Skipped | — | — | — | Mar 9, 2026 | - | |
| 02234948 | Insider tier issue | Solved | Normal | Shanie Wolff | — | Miss Amber Hintz Sr. | — | 6h | ●Responded | 2/5 | — | — | Mar 7, 2026 | - | |
| 42404473 | Wholesale order question | Solved | High | Shanie Wolff | — |  Yazmin Jast | samplesdamagedrefund | 2d 11h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 81945207 | Birthday gift not received | Closed | Normal | Shanie Wolff | — |  Chaz Renner | loyalty | 2d 20h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 2, 2026 | |
| 59247307 | BOPIS pickup not ready | Solved | Normal | Shanie Wolff | — | Mr. Lonie Hudson | shade-matchbopis | 9h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 65126307 | Gift card balance question | Solved | Normal | Shanie Wolff | — |  Steve O'Conner | — | 16h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 63735206 | App crashes at checkout | Solved | Low | Shanie Wolff | — |  Jacklyn Dare | vip | 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 76383513 | BOPIS order cancelled at store | Pending | Normal | Shanie Wolff | — | Darryl Jacobi | — | - | —Skipped | — | — | — | Jan 15, 2026 | - | |
| 46101743 | BOPIS order cancelled at store | Closed | High | Shanie Wolff | — | Mr. Skyla Trantow | wholesalevip | 1d 15h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 18, 2026 | |
| 88146092 | Order arrived damaged | Solved | Normal | Shanie Wolff | — |  Faith Hilll | Social | — | 2d 4h | ⊘Not fired | — | — | — | Dec 25, 2025 | - |
| 84175470 | Gift card balance question | Solved | Normal | Shanie Wolff | — | Chaz Renner | Chat | — | 7d 17h | ●Responded | 1/5 | — | — | Dec 2, 2025 | - |
| 62312055 | Wholesale order question | Solved | Normal | Shanie Wolff | — | Garth Dooley | wholesale | 1d 4h | ●Responded | 3/5 | — | — | Nov 25, 2025 | - | |
| 62341280 | App crashes at checkout | Solved | Normal | Shanie Wolff | — | Garth Dooley | Social | damagedgift-cardsamples | 5h | ⊘Not fired | — | — | — | Nov 21, 2025 | - |
| 40233929 | App crashes at checkout | Solved | Urgent | Shanie Wolff | — |  Julie Hodkiewicz | wholesale | 21h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | |
| 03327937 | Question about product ingredients | Solved | Normal | Shanie Wolff | — | Miss Amber Hintz Sr. | loyaltybopis | 20h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 57194039 | Shipping cost question | Open | Normal | Shanie Wolff | — | Faith Hilll | Phone | influencerwholesale | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 95908551 | Insider tier issue | Solved | Normal | Shanie Wolff | — | Tommy Kuvalis | Phone | appshade-match | 2d 20h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 05475948 | Allergic reaction concern | Solved | Normal | Shanie Wolff | — |  Eula McKenzie | damaged | 11h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 22480224 | Order arrived damaged | Solved | Normal | Shanie Wolff | — | Garth Dooley | Chat | wholesalebopis | 15h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 27287594 | Birthday gift not received | Closed | Normal | Shanie Wolff | — | Kip Schroeder IV | app | 2h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 21, 2025 | |
| 61063605 | BOPIS pickup not ready | Solved | Normal | Shanie Wolff | — | Jacklyn Dare | Chat | returns | 19h | ⊘Not fired | — | — | — | Oct 9, 2025 | - |
| 46796139 | Insider tier issue | Closed | Low | Shanie Wolff | — |  Kaela Friesen | Chat | loyaltyappfragrance | 14h | ○Sent, no reply | — | — | — | Sep 27, 2025 | Oct 5, 2025 |
| 27275986 | Wrong shade sent | Closed | Urgent | Shanie Wolff | — |  Ignatius Cummerata | Chat | vip | 4h | ●Responded | 5/5 | — | — | Sep 25, 2025 | Oct 2, 2025 |
| 74811988 | Missing samples in order | Solved | Normal | Shanie Wolff | — | Oscar O'Hara | Chat | vip | 2h | ⊘Not fired | — | — | — | Sep 23, 2025 | - |
| 88079548 | BOPIS order cancelled at store | Solved | Normal | Shanie Wolff | — | Katrina Johns | Chat | shippingbopis | 2d 2h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - |
| 56592139 | Missing items in shipment | Solved | High | Shanie Wolff | — |  Lily Raynor | loyaltyreturns | 1h | ●Responded | 1/11 | — | — | Sep 1, 2025 | - | |
| 00583859 | Lost package follow-up | Solved | Normal | Shanie Wolff | — |  Vilma Gusikowski | Chat | — | 1d | ●Responded | 4/5 | — | — | Aug 19, 2025 | - |
| 13920038 | App crashes at checkout | Closed | Low | Shanie Wolff | — |  Leonard Waters-Howell | Chat | — | 9h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 1, 2025 |
| 46615258 | App login problem | Solved | Normal | Shanie Wolff | — | Ignatius Cummerata | — | 1d | ●Responded | 4/5 | — | — | Jul 24, 2025 | - | |
| 65627971 | Missing items in shipment | Solved | Normal | Shanie Wolff | — | Garth Dooley | samplesreturnsgift-card | 12h | ●Responded | 4/5 | — | — | Jul 5, 2025 | - | |
| 15142987 | Discount code not working | Solved | Normal | Shanie Wolff | — | Miss Amber Hintz Sr. | — | 5h | ●Responded | 9/11 | — | — | Jun 29, 2025 | - | |
| 87551668 | Klarna / Afterpay split issue | Solved | High | Shanie Wolff | — | Lily Raynor | loyalty | 11h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - | |
| 28928492 | Return after 30-day window | Solved | Normal | Shanie Wolff | — | Oscar O'Hara | Phone | shipping | 1h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |
| 04511180 | Allergic reaction concern | Closed | Normal | Shanie Wolff | — | Eula McKenzie | Chat | influencerloyalty | 2h | ○Sent, no reply | — | — | — | Jun 8, 2025 | Jun 9, 2025 |
| 14277307 | Missing items in shipment | Solved | High | Shanie Wolff | — | Ignatius Cummerata | Chat | influencerrefund | 2d 19h | ⊘Not fired | — | — | — | Jun 4, 2025 | - |
| 70551792 | Missing items in shipment | Closed | Normal | Shanie Wolff | — | Katrina Johns | Chat | bopisappdamaged | 2d 4h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 11, 2025 |
| 28166538 | Return after 30-day window | Closed | Normal | Shanie Wolff | — | Chaz Renner | fragrance | 1d 6h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 7, 2025 | |
| 65618878 | Klarna / Afterpay split issue | Solved | Normal | Shanie Wolff | — | Tommy Kuvalis | — | 1d 8h | ●Responded | 4/5 | — | — | May 23, 2025 | - |