Isom Kshlerin
delpha_shields@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09372388 | Influencer code not working | Solved | Normal | — | influencervip | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |||
| 78696702 | BOPIS order cancelled at store | Solved | Normal | — | samples | 1h | ⊘Not fired | — | — | — | May 1, 2026 | - | |||
| 09029515 | Where is my order? | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |||
| 94785797 | Shipping cost question | Solved | Low | — | Chat | shippinggift-card | 1h | ●Responded | 3/5 | — | — | Apr 22, 2026 | - | ||
| 48560338 | Lost package follow-up | Solved | Normal | — | Chat | — | 6h | ●Responded | 10/11 | — | — | Apr 13, 2026 | - | ||
| 15265045 | Price match request | Solved | Normal | — | — | 1d 16h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - | |||
| 98695513 | Return after 30-day window | Closed | Normal | — | Phone | damagedwholesaleapp | 5h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 3, 2026 | ||
| 65511490 | Where is my order? | Solved | Normal | — | Social | gift-cardwholesale | 8h | ⊘Not fired | — | — | — | Feb 13, 2026 | - | ||
| 17540449 | Store experience feedback | Solved | Normal | — | Social | fragrancerefundsamples | 2d 5h | ⊘Not fired | — | — | — | Feb 6, 2026 | - | ||
| 73720214 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | shipping | 1d 17h | ⊘Not fired | — | — | — | Jan 29, 2026 | - | ||
| 00799189 | Allergic reaction concern | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - | |||
| 35760753 | Gift card balance question | Closed | Urgent | — | Social | — | 7h | ⊘Not fired | — | — | — | Jan 10, 2026 | Jan 15, 2026 | ||
| 62132939 | Lost package follow-up | Solved | Normal | — | Chat | bopisfragrancedamaged | 2h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | ||
| 35854485 | Foundation match help | Solved | Normal | — | Chat | shade-matchloyaltyrefund | 1h | ●Responded | 3/5 | — | — | Jan 7, 2026 | - | ||
| 81089752 | App crashes at checkout | Solved | Normal | — | bopisreturns | 6h | ●Responded | 9/11 | — | — | Jan 3, 2026 | - | |||
| 01502632 | App crashes at checkout | Solved | Normal | — | Chat | refundsamples | 7h | ●Responded | 4/5 | — | — | Jan 3, 2026 | - | ||
| 40946421 | Cancel order request | Solved | Urgent | — | — | 1d 11h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |||
| 21323212 | Cancel order request | Solved | Urgent | — | Chat | — | 5h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - | ||
| 17740678 | Discount code not working | Solved | Low | — | damaged | 1h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |||
| 36412791 | Item authenticity concern | Open | High | — | bopis | - | —Skipped | — | — | — | Dec 12, 2025 | - | |||
| 19233084 | Foundation match help | Solved | Normal | — | gift-card | 2d | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |||
| 83884822 | Allergic reaction concern | Solved | Normal | — | — | 22h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - | |||
| 92866537 | Item authenticity concern | Solved | Normal | — | Chat | refund | 22h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - | ||
| 73533438 | Allergic reaction concern | Closed | Low | — | bopisreturnsrefund | 23h | ○Sent, no reply | — | — | — | Nov 29, 2025 | Dec 6, 2025 | |||
| 81546605 | BOPIS order cancelled at store | Solved | Normal | — | — | 2d 4h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |||
| 72386451 | Discount code not working | Solved | High | — | samples | 17h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |||
| 77186771 | Price match request | Open | Normal | — | Chat | shippingbopisdamaged | - | —Skipped | — | — | — | Sep 30, 2025 | - | ||
| 15807984 | Pro discount enrollment | Solved | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |||
| 88179743 | Refund not received | Closed | Normal | — | Chat | bopis | 5h | ●Responded | 5/5 | — | — | Sep 25, 2025 | Sep 27, 2025 | ||
| 03070504 | Influencer code not working | Solved | Normal | — | shippingdamaged | 1h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |||
| 19847766 | BOPIS pickup not ready | Closed | Low | — | fragrancewholesalereturns | 17h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 9, 2025 | |||
| 91339688 | Question about product ingredients | Closed | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Aug 19, 2025 | Aug 22, 2025 | |||
| 63967766 | App crashes at checkout | Solved | Low | — | returnsdamaged | 1d 3h | ●Responded | 3/5 | — | — | Aug 16, 2025 | - | |||
| 82134152 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | — | 1h | ⊘Not fired | — | — | — | Jul 30, 2025 | - | ||
| 15522942 | Gift card balance question | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 6, 2025 | |||
| 03651418 | Order arrived damaged | Solved | Normal | — | — | 1d 7h | ●Responded | 2/5 | — | — | Jun 18, 2025 | - | |||
| 50654214 | BOPIS pickup not ready | Solved | Normal | — | Chat | damaged | 22h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | ||
| 71064999 | Refund not received | Solved | Low | — | samplesgift-cardinfluencer | 2d 23h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |||
| 20327960 | Foundation match help | Solved | Low | — | Social | damaged | 5h | ⊘Not fired | — | — | — | May 26, 2025 | - |