Bennie Shields
billie97@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 29842393 | Return after 30-day window | Pending | Normal | Bennie Shields | — |  Darryl Jacobi | refundloyalty | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 49660981 | Cancel subscription / Auto-replenish | Solved | Normal | Bennie Shields | — |  Mr. Lonie Hudson | — | 20h | ⊘Not fired | — | — | — | May 4, 2026 | - | |
| 49659135 | Insider tier issue | Solved | Normal | Bennie Shields | — |  Miss Amber Hintz Sr. | Chat | shipping | 5h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 19730266 | Pro discount enrollment | Pending | Normal | Bennie Shields | — |  Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Apr 18, 2026 | - |
| 23737816 | Question about product ingredients | Closed | High | Bennie Shields | — |  Julie Hodkiewicz | Chat | damaged | 4h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 14, 2026 |
| 34098875 | App login problem | Closed | High | Bennie Shields | — |  Amely Pacocha | damagedreturnsgift-card | 7h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 3, 2026 | |
| 13038314 | Foundation match help | Closed | Normal | Bennie Shields | — |  Mr. Eliza Gerhold IV | Chat | damagedreturnssamples | 4h | ⊘Not fired | — | — | — | Mar 28, 2026 | Mar 30, 2026 |
| 70858781 | Klarna / Afterpay split issue | Solved | Normal | Bennie Shields | — |  Dr. Mandy McLaughlin | — | 1d 18h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 70651951 | Cancel subscription / Auto-replenish | Solved | Normal | Bennie Shields | — |  Garth Dooley | refundbopisgift-card | 5h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 03494685 | Klarna / Afterpay split issue | Pending | Urgent | Bennie Shields | — |  Steve O'Conner | Chat | returnsgift-card | - | —Skipped | — | — | — | Mar 14, 2026 | - |
| 57715030 | Cancel subscription / Auto-replenish | Solved | Normal | Bennie Shields | — | Darryl Jacobi | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 51910073 | Wholesale order question | Closed | Normal | Bennie Shields | — | Dr. Mandy McLaughlin | shipping | 1h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 8, 2026 | |
| 44258559 | Restock alert for backorder | Solved | Normal | Bennie Shields | — | Steve O'Conner | Chat | shipping | 2d 19h | ●Responded | 4/5 | — | — | Feb 14, 2026 | - |
| 18506970 | Return after 30-day window | Solved | Normal | Bennie Shields | — |  Kip Schroeder IV | — | 1h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 16258606 | Birthday gift not received | Open | Low | Bennie Shields | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 62585905 | Klarna / Afterpay split issue | Solved | Normal | Bennie Shields | — |  Lily Raynor | loyaltyinfluencer | 8h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 19108727 | Foundation match help | Solved | High | Bennie Shields | — |  Oscar O'Hara | damaged | 9h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 95991446 | Restock alert for backorder | Solved | High | Bennie Shields | — | Miss Amber Hintz Sr. | Chat | returnsinfluencerrefund | 3h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 80968976 | Question about product ingredients | Solved | Low | Bennie Shields | — | Amely Pacocha | shade-matchappfragrance | 3h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 91469522 | Where is my order? | Open | Normal | Bennie Shields | — |  Katrina Johns | — | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 94986101 | Discount code not working | Solved | High | Bennie Shields | — | Julie Hodkiewicz | — | 6h | ●Responded | 3/5 | — | — | Dec 12, 2025 | - | |
| 34149785 | Foundation match help | Closed | High | Bennie Shields | — | Katrina Johns | Chat | damagedvip | 18h | ●Responded | 5/5 | — | — | Nov 30, 2025 | Dec 7, 2025 |
| 38369053 | Item authenticity concern | Closed | Low | Bennie Shields | — | Oscar O'Hara | influencer | 10h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 22, 2025 | |
| 21328171 | Order arrived damaged | Closed | High | Bennie Shields | — | Julie Hodkiewicz | refund | 1h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 19, 2025 | |
| 43633339 | Store experience feedback | Solved | Low | Bennie Shields | — |  Chaz Renner | loyaltydamaged | 1d 12h | ●Responded | 1/5 | — | — | Oct 23, 2025 | - | |
| 67865593 | Wholesale order question | Solved | Normal | Bennie Shields | — | Darryl Jacobi | vip | 3h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 45434791 | Wrong shade sent | Pending | Normal | Bennie Shields | — | Jacklyn Dare | Social | — | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 75591784 | BOPIS order cancelled at store | Pending | Normal | Bennie Shields | — | Miss Amber Hintz Sr. | fragrancerefundinfluencer | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 37579955 | Shipping cost question | Closed | Normal | Bennie Shields | — | Mr. Eliza Gerhold IV | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Oct 1, 2025 |
| 67137452 | Restock alert for backorder | Solved | Normal | Bennie Shields | — | Steve O'Conner | Chat | refundsamplesinfluencer | 13h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - |
| 40707330 | Restock alert for backorder | Solved | Normal | Bennie Shields | — |  Tommy Kuvalis | Chat | influencerappdamaged | 4h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 10175222 | Restock alert for backorder | Open | Normal | Bennie Shields | — |  Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Sep 13, 2025 | - |
| 69737676 | Missing items in shipment | Closed | Normal | Bennie Shields | — | Darryl Jacobi | Chat | gift-cardvip | 1d 20h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 4, 2025 |
| 46482686 | Missing samples in order | Solved | Normal | Bennie Shields | — | Kip Schroeder IV | Phone | app | 4h | ●Responded | 4/5 | — | — | Aug 20, 2025 | - |
| 10418698 | Cancel order request | Solved | Normal | Bennie Shields | — | Amely Pacocha | loyaltydamagedapp | 2h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 70842691 | App crashes at checkout | Solved | High | Bennie Shields | — | Steve O'Conner | bopisinfluencersamples | 1d 19h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 35869323 | BOPIS pickup not ready | Pending | Normal | Bennie Shields | — | Kip Schroeder IV | returns | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 20793666 | Where is my order? | Solved | Low | Bennie Shields | — | Chaz Renner | apployaltyinfluencer | 1h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - | |
| 39354469 | Missing items in shipment | Closed | Normal | Bennie Shields | — | Jacklyn Dare | loyaltyvip | 4h | ●Responded | 4/5 | — | — | Jul 2, 2025 | Jul 9, 2025 | |
| 10604920 | Wrong shade sent | Solved | Normal | Bennie Shields | — | Kaela Friesen | Chat | gift-cardloyaltyrefund | 12h | ⊘Not fired | — | — | — | Jun 15, 2025 | - |
| 68141040 | Refund not received | Solved | Normal | Bennie Shields | — |  Leonard Waters-Howell | samplesinfluencer | 17h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 14651862 | Wrong shade sent | Solved | Normal | Bennie Shields | — | Mr. Lonie Hudson | — | 16h | ●Responded | 2/5 | — | — | Jun 2, 2025 | - |