Cassidy Medhurst
Pacific Beauty Distributors·brisa_ratke48@pacbeautydist.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 43183419 | Order arrived damaged | Pending | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Tommy Kuvalis | gift-cardfragrance | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 82279128 | Order arrived damaged | Closed | High | Cassidy Medhurst | Pacific Beauty Distributors |  Miss Amber Hintz Sr. | Phone | — | 1d | ●Responded | 4/11 | — | — | Apr 24, 2026 | Apr 26, 2026 |
| 21897918 | Price match request | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Yazmin Jast | Chat | — | 1d 20h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 67163200 | App crashes at checkout | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Amely Pacocha | — | 1d | ⊘Not fired | — | — | — | Apr 18, 2026 | Apr 23, 2026 | |
| 07790698 | BOPIS order cancelled at store | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Ignatius Cummerata | Chat | — | 4h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 8, 2026 |
| 54281976 | Lost package follow-up | Closed | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Mr. Skyla Trantow | — | 1h | ●Responded | 9/11 | — | — | Feb 27, 2026 | Mar 4, 2026 | |
| 65572312 | Birthday gift not received | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Mr. Lonie Hudson | returnsfragrance | 4h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 29330902 | Missing samples in order | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Mr. Cade Senger | damagedrefundshipping | 14h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 13, 2026 | |
| 27707492 | Insider tier issue | Pending | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Leonard Waters-Howell | bopisshade-match | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 46836116 | App crashes at checkout | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Kaela Friesen | Chat | vipfragrance | 23h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 72008016 | Cancel subscription / Auto-replenish | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Kaela Friesen | loyaltywholesale | 1d 22h | ●Responded | 1/5 | — | — | Jan 26, 2026 | - | |
| 73669174 | Loyalty points not posting | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors | Leonard Waters-Howell | Chat | — | 1d 10h | ●Responded | 2/5 | — | — | Jan 13, 2026 | - |
| 51390365 | Price match request | Pending | Low | Cassidy Medhurst | Pacific Beauty Distributors | Leonard Waters-Howell | influencerfragrance | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 72366897 | Pro discount enrollment | Open | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Jan 6, 2026 | - |
| 37338519 | Address change after shipping | Closed | High | Cassidy Medhurst | Pacific Beauty Distributors |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 5, 2026 | |
| 15336659 | Cancel order request | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Julie Hodkiewicz | Chat | app | 3h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 98149864 | Wholesale order question | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Garth Dooley | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 42534767 | App crashes at checkout | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 16957723 | Shipping cost question | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors | Garth Dooley | samples | 13h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 60944089 | Pro discount enrollment | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Chaz Renner | samplesfragranceinfluencer | 5h | ●Responded | 2/5 | — | — | Dec 12, 2025 | - | |
| 86498713 | Birthday gift not received | Closed | High | Cassidy Medhurst | Pacific Beauty Distributors | Kaela Friesen | loyaltysamplesvip | 17h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 12, 2025 | |
| 18920973 | Store experience feedback | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Leonard Waters-Howell | returnsdamaged | 3h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 52365429 | Refund not received | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Mr. Eliza Gerhold IV | Chat | shade-matchloyalty | 17h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 |
| 83416241 | BOPIS order cancelled at store | Pending | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Miss Amber Hintz Sr. | Chat | bopis | - | —Skipped | — | — | — | Nov 4, 2025 | - |
| 21959284 | Missing samples in order | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Eula McKenzie | Chat | loyaltyshade-matchvip | 17h | ⊘Not fired | — | — | — | Nov 3, 2025 | - |
| 51827208 | Gift card balance question | Closed | Low | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Eliza Gerhold IV | wholesaleloyalty | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 3, 2025 | |
| 03456920 | Missing items in shipment | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Eliza Gerhold IV | Chat | — | 22h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 36203403 | Where is my order? | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Kip Schroeder IV | returnsvipapp | 9h | ○Sent, no reply | — | — | — | Oct 12, 2025 | Oct 13, 2025 | |
| 91818326 | Order arrived damaged | Pending | Normal | Cassidy Medhurst | Pacific Beauty Distributors |  Dr. Mandy McLaughlin | Chat | vipdamaged | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 10447115 | Restock alert for backorder | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Garth Dooley | Chat | shipping | 6d 10h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 19, 2025 |
| 89825811 | BOPIS pickup not ready | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Ignatius Cummerata | — | 18h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 97891911 | Birthday gift not received | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Lonie Hudson | refund | 13h | ●Responded | 2/5 | — | — | Sep 3, 2025 | - | |
| 83564675 | Order arrived damaged | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Garth Dooley | shade-matchsamplesloyalty | 16h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 01139605 | App login problem | Closed | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Darryl Jacobi | — | 2d 3h | ●Responded | 4/5 | — | — | Aug 12, 2025 | Aug 20, 2025 | |
| 51303555 | Missing samples in order | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Cade Senger | samples | 7h | ●Responded | 1/5 | — | — | Aug 9, 2025 | - | |
| 20295806 | Foundation match help | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Dr. Mandy McLaughlin | bopisrefundinfluencer | 3d 20h | ⊘Not fired | — | — | — | Aug 1, 2025 | Aug 9, 2025 | |
| 68167725 | Allergic reaction concern | Closed | Low | Cassidy Medhurst | Pacific Beauty Distributors | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 2, 2025 | |
| 60672756 | Where is my order? | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Eliza Gerhold IV | Phone | — | 4h | ⊘Not fired | — | — | — | Jul 25, 2025 | - |
| 86087597 | Lost package follow-up | Solved | Urgent | Cassidy Medhurst | Pacific Beauty Distributors | Ignatius Cummerata | samples | 11h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 10552778 | Cancel order request | Pending | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Skyla Trantow | damagedgift-card | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 22386358 | Restock alert for backorder | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors |  Jacklyn Dare | Chat | influencer | 10h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 36307842 | BOPIS pickup not ready | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Skyla Trantow | returns | 11h | ○Sent, no reply | — | — | — | Jul 17, 2025 | Jul 25, 2025 | |
| 60159583 | Klarna / Afterpay split issue | Pending | Low | Cassidy Medhurst | Pacific Beauty Distributors | Darryl Jacobi | Phone | fragranceshade-matchinfluencer | - | —Skipped | — | — | — | Jul 17, 2025 | - |
| 66232039 | BOPIS pickup not ready | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Dr. Mandy McLaughlin | Chat | vipgift-cardreturns | 2h | ●Responded | 2/5 | — | — | Jul 10, 2025 | - |
| 34502950 | Where is my order? | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Dr. Mandy McLaughlin | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - |
| 43568458 | BOPIS pickup not ready | Solved | High | Cassidy Medhurst | Pacific Beauty Distributors | Mr. Lonie Hudson | — | 6h | ●Responded | 2/5 | — | — | Jun 23, 2025 | - | |
| 04215270 | Wrong shade sent | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Dr. Mandy McLaughlin | returnsgift-card | 19h | ⊘Not fired | — | — | — | Jun 13, 2025 | Jun 21, 2025 | |
| 04880187 | Influencer code not working | Closed | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Miss Amber Hintz Sr. | Chat | vipshade-matchbopis | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 12, 2025 |
| 74762990 | Loyalty points not posting | Solved | Normal | Cassidy Medhurst | Pacific Beauty Distributors | Kip Schroeder IV | Phone | loyaltydamagedreturns | 6h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 90736129 | Missing samples in order | Solved | Low | Cassidy Medhurst | Pacific Beauty Distributors |  Katrina Johns | — | 4h | ●Responded | 1/5 | — | — | May 30, 2025 | - |