Lacy Jerde
myrtle_jacobs@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Won't recommend until the basics are fixed. | 68398355Price match request | Lacy Jerde |  Chaz Renner | May 24, 2026, 10:19 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 14206236Wholesale order question | Lacy Jerde |  Kip Schroeder IV | May 15, 2026, 12:49 PM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 29602607Pro discount enrollment | Lacy Jerde |  Garth Dooley | Apr 23, 2026, 8:34 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 38010348Missing items in shipment | Lacy Jerde |  Amely Pacocha | Mar 12, 2026, 1:09 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 92780509Loyalty points not posting | Lacy Jerde |  Ignatius Cummerata | Feb 28, 2026, 2:42 AM |
| 5/5 | Add a recommend-based-on-what-I-own feature. | 43737017BOPIS pickup not ready | Lacy Jerde |  Katrina Johns | Feb 13, 2026, 5:16 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 44873177Question about product ingredients | Lacy Jerde |  Eula McKenzie | Jan 13, 2026, 9:05 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 16358693App login problem | Lacy Jerde |  Mr. Skyla Trantow | Nov 29, 2025, 10:51 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 08465414Loyalty points not posting | Lacy Jerde |  Kaela Friesen | Nov 3, 2025, 12:33 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 63690799Order arrived damaged | Lacy Jerde |  Mr. Eliza Gerhold IV | Oct 28, 2025, 10:29 AM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 34804892Question about product ingredients | Lacy Jerde |  Lily Raynor | Sep 21, 2025, 8:43 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 02525706Address change after shipping | Lacy Jerde |  Leonard Waters-Howell | Sep 13, 2025, 9:46 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 00733867Address change after shipping | Lacy Jerde |  Mr. Lonie Hudson | Sep 11, 2025, 8:09 PM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 60445177Lost package follow-up | Lacy Jerde | Garth Dooley | Aug 19, 2025, 11:00 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 72130846Pro discount enrollment | Lacy Jerde | Eula McKenzie | Aug 10, 2025, 4:26 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 34780509Wrong shade sent | Lacy Jerde |  Jacklyn Dare | Jul 3, 2025, 9:00 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 69661729Restock alert for backorder | Lacy Jerde |  Darryl Jacobi | May 31, 2025, 5:46 PM |