Lacy Jerde
myrtle_jacobs@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68398355 | Price match request | Solved | High | Lacy Jerde | — |  Chaz Renner | shade-match | 19h | ●Responded | 4/11 | — | — | May 23, 2026 | - | |
| 29720702 | Pro discount enrollment | Closed | Normal | Lacy Jerde | — |  Darryl Jacobi | returnsdamagedshipping | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | May 21, 2026 | |
| 14206236 | Wholesale order question | Closed | Normal | Lacy Jerde | — |  Kip Schroeder IV | Chat | — | 5h | ●Responded | 5/5 | — | — | May 13, 2026 | May 15, 2026 |
| 45533366 | Discount code not working | Solved | Normal | Lacy Jerde | — |  Vilma Gusikowski | Chat | refundfragrance | 1d 14h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 67894811 | Question about product ingredients | Solved | Low | Lacy Jerde | — | Vilma Gusikowski | vip | 2h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 29602607 | Pro discount enrollment | Solved | Low | Lacy Jerde | — |  Garth Dooley | wholesalevip | 5h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | |
| 02042033 | Lost package follow-up | Solved | Normal | Lacy Jerde | — |  Steve O'Conner | Social | shippingbopissamples | 5h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 15637155 | Return after 30-day window | Closed | Normal | Lacy Jerde | — |  Yazmin Jast | — | 22h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 38010348 | Missing items in shipment | Closed | Normal | Lacy Jerde | — |  Amely Pacocha | influencerappsamples | 15h | ●Responded | 5/5 | — | — | Mar 10, 2026 | Mar 12, 2026 | |
| 40342854 | Address change after shipping | Solved | Normal | Lacy Jerde | — |  Mr. Eliza Gerhold IV | Chat | shippingdamagedgift-card | 5d 12h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - |
| 92780509 | Loyalty points not posting | Closed | Urgent | Lacy Jerde | — |  Ignatius Cummerata | Phone | gift-cardappsamples | 2d 19h | ●Responded | 3/5 | — | — | Feb 24, 2026 | Mar 4, 2026 |
| 43737017 | BOPIS pickup not ready | Closed | Low | Lacy Jerde | — |  Katrina Johns | Chat | fragranceappinfluencer | 4h | ●Responded | 5/5 | — | — | Feb 12, 2026 | Feb 13, 2026 |
| 83881531 | Gift card balance question | Closed | High | Lacy Jerde | — | Kip Schroeder IV | Social | bopis | 1h | ⊘Not fired | — | — | — | Feb 2, 2026 | Feb 3, 2026 |
| 48396291 | Restock alert for backorder | Open | Low | Lacy Jerde | — |  Miss Amber Hintz Sr. | Chat | fragrance | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 82513387 | Return after 30-day window | Solved | Normal | Lacy Jerde | — |  Oscar O'Hara | Chat | wholesalesamplesreturns | 6h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - |
| 44873177 | Question about product ingredients | Solved | Normal | Lacy Jerde | — |  Eula McKenzie | Chat | influencer | 3h | ●Responded | 5/5 | — | — | Jan 13, 2026 | - |
| 31859585 | Cancel subscription / Auto-replenish | Closed | Normal | Lacy Jerde | — | Kip Schroeder IV | Chat | — | 5h | ⊘Not fired | — | — | — | Jan 5, 2026 | Jan 11, 2026 |
| 02512059 | Missing samples in order | Solved | Urgent | Lacy Jerde | — | Steve O'Conner | shippingwholesale | 1d 18h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 98690994 | Cancel order request | Closed | Low | Lacy Jerde | — |  Julie Hodkiewicz | Chat | shippingrefundbopis | 3h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 15, 2025 |
| 16358693 | App login problem | Solved | Low | Lacy Jerde | — |  Mr. Skyla Trantow | — | 6h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - | |
| 62007000 | Missing samples in order | Solved | Low | Lacy Jerde | — |  Mr. Cade Senger | bopisapp | 15h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 03800151 | Cancel order request | Solved | Normal | Lacy Jerde | — | Mr. Eliza Gerhold IV | vipapp | 5h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 80725962 | BOPIS order cancelled at store | Solved | Low | Lacy Jerde | — |  Lily Raynor | Chat | vipappbopis | 5h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 32773168 | Klarna / Afterpay split issue | Open | Low | Lacy Jerde | — | Chaz Renner | Chat | damaged | - | —Skipped | — | — | — | Nov 1, 2025 | - |
| 08465414 | Loyalty points not posting | Closed | Low | Lacy Jerde | — |  Kaela Friesen | Chat | shipping | 2h | ●Responded | 4/5 | — | — | Nov 1, 2025 | Nov 3, 2025 |
| 63690799 | Order arrived damaged | Solved | Normal | Lacy Jerde | — | Mr. Eliza Gerhold IV | loyaltyrefund | 3h | ●Responded | 5/5 | — | — | Oct 26, 2025 | - | |
| 10284012 | Address change after shipping | Pending | Low | Lacy Jerde | — | Amely Pacocha | Chat | bopis | - | —Skipped | — | — | — | Oct 7, 2025 | - |
| 34804892 | Question about product ingredients | Solved | High | Lacy Jerde | — | Lily Raynor | — | 4h | ●Responded | 2/5 | — | — | Sep 21, 2025 | - | |
| 33252353 | Wholesale order question | Closed | Normal | Lacy Jerde | — | Mr. Eliza Gerhold IV | Chat | — | 5h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 18, 2025 |
| 02525706 | Address change after shipping | Solved | Normal | Lacy Jerde | — |  Leonard Waters-Howell | — | 6h | ●Responded | 4/5 | — | — | Sep 13, 2025 | - | |
| 00733867 | Address change after shipping | Solved | Normal | Lacy Jerde | — |  Mr. Lonie Hudson | Chat | — | 4h | ●Responded | 2/5 | — | — | Sep 11, 2025 | - |
| 57892468 | Restock alert for backorder | Solved | Normal | Lacy Jerde | — |  Faith Hilll | — | 6h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 06195401 | Insider tier issue | Closed | Normal | Lacy Jerde | — |  Dr. Mandy McLaughlin | Chat | gift-cardvip | 6h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 24, 2025 |
| 60445177 | Lost package follow-up | Solved | Normal | Lacy Jerde | — | Garth Dooley | influencerloyaltygift-card | 19h | ●Responded | 9/11 | — | — | Aug 18, 2025 | - | |
| 34451612 | Wrong shade sent | Solved | Normal | Lacy Jerde | — | Yazmin Jast | Chat | vip | 8h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 72130846 | Pro discount enrollment | Solved | Normal | Lacy Jerde | — | Eula McKenzie | gift-card | 1d 23h | ●Responded | 2/5 | — | — | Aug 7, 2025 | - | |
| 24964827 | Lost package follow-up | Solved | Normal | Lacy Jerde | — | Oscar O'Hara | samplesappwholesale | 4h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 31212584 | Restock alert for backorder | Open | Normal | Lacy Jerde | — |  Jacklyn Dare | wholesale | - | —Skipped | — | — | — | Jul 30, 2025 | - | |
| 19225429 | Discount code not working | Closed | Low | Lacy Jerde | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | Jul 23, 2025 | |
| 31706790 | Restock alert for backorder | Solved | Low | Lacy Jerde | — | Faith Hilll | Chat | bopisinfluencerwholesale | 5h | ⊘Not fired | — | — | — | Jul 3, 2025 | - |
| 34780509 | Wrong shade sent | Solved | Normal | Lacy Jerde | — | Jacklyn Dare | Chat | — | 1d 22h | ●Responded | 3/5 | — | — | Jun 30, 2025 | - |
| 76526215 | App login problem | Solved | Normal | Lacy Jerde | — | Faith Hilll | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 26937362 | Item authenticity concern | Closed | Low | Lacy Jerde | — | Chaz Renner | Chat | returnsgift-cardinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 28, 2025 |
| 43216586 | Loyalty points not posting | Closed | Normal | Lacy Jerde | — | Miss Amber Hintz Sr. | Chat | bopis | 12h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 27, 2025 |
| 87544496 | Allergic reaction concern | Solved | Normal | Lacy Jerde | — | Jacklyn Dare | bopisgift-cardinfluencer | 2h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 36492543 | Klarna / Afterpay split issue | Pending | High | Lacy Jerde | — | Kip Schroeder IV | Chat | damagedwholesaleapp | - | —Skipped | — | — | — | Jun 18, 2025 | - |
| 04236059 | Loyalty points not posting | Closed | Normal | Lacy Jerde | — | Garth Dooley | shippingapp | 2d 10h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 27, 2025 | |
| 82273656 | Address change after shipping | Solved | Normal | Lacy Jerde | — | Mr. Lonie Hudson | shade-matchvipreturns | 1d 20h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - | |
| 44080164 | Insider tier issue | Open | Normal | Lacy Jerde | — | Vilma Gusikowski | influencershipping | - | —Skipped | — | — | — | Jun 3, 2025 | - | |
| 15527484 | Missing items in shipment | Pending | Urgent | Lacy Jerde | — | Jacklyn Dare | Chat | fragranceinfluencer | - | —Skipped | — | — | — | May 30, 2025 | - |