Mack Osinski
antwan_veum41@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36681699 | Missing samples in order | Solved | Normal | Mack Osinski | — |  Mr. Cade Senger | Chat | samples | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 23390461 | Discount code not working | Solved | Normal | Mack Osinski | — |  Yazmin Jast | Chat | — | 6h | ○Sent, no reply | — | — | — | May 13, 2026 | - |
| 62047900 | Shipping cost question | Pending | Normal | Mack Osinski | — |  Miss Amber Hintz Sr. | Social | viprefunddamaged | - | —Skipped | — | — | — | May 1, 2026 | - |
| 12612197 | Lost package follow-up | Solved | Low | Mack Osinski | — |  Ignatius Cummerata | Phone | — | 2h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 49708715 | Item authenticity concern | Closed | Normal | Mack Osinski | — |  Chaz Renner | Chat | appshade-matchloyalty | 4h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 18, 2026 |
| 78752859 | BOPIS order cancelled at store | Open | Normal | Mack Osinski | — | Mr. Cade Senger | influencersamples | - | —Skipped | — | — | — | Apr 7, 2026 | - | |
| 35031335 | Influencer code not working | Closed | Normal | Mack Osinski | — | Ignatius Cummerata | damagedreturns | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Apr 1, 2026 | |
| 26796178 | Cancel order request | Pending | Normal | Mack Osinski | — |  Garth Dooley | loyaltyfragrancegift-card | - | —Skipped | — | — | — | Mar 25, 2026 | - | |
| 20816079 | Loyalty points not posting | Open | Normal | Mack Osinski | — | Ignatius Cummerata | — | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 68186561 | Missing samples in order | Closed | Normal | Mack Osinski | — |  Lily Raynor | Social | wholesale | 2h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 27, 2026 |
| 01955260 | Birthday gift not received | Solved | Low | Mack Osinski | — |  Kip Schroeder IV | — | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 14697910 | Allergic reaction concern | Solved | High | Mack Osinski | — |  Kaela Friesen | loyalty | 6h | ●Responded | 4/5 | — | — | Mar 16, 2026 | - | |
| 46377585 | Loyalty points not posting | Solved | High | Mack Osinski | — | Yazmin Jast | — | 7h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 27210359 | Klarna / Afterpay split issue | Solved | Normal | Mack Osinski | — |  Faith Hilll | Phone | vipinfluencer | 10h | ●Responded | 3/5 | — | — | Feb 24, 2026 | - |
| 54587262 | Question about product ingredients | Pending | High | Mack Osinski | — |  Amely Pacocha | — | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 71245457 | Store experience feedback | Solved | Normal | Mack Osinski | — | Faith Hilll | Social | influencer | 5h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 28798521 | Price match request | Solved | Normal | Mack Osinski | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 28406664 | Cancel subscription / Auto-replenish | Solved | Low | Mack Osinski | — |  Dr. Mandy McLaughlin | gift-cardwholesalesamples | 12h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | |
| 80116625 | Return after 30-day window | Solved | Normal | Mack Osinski | — |  Vilma Gusikowski | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 47573866 | Gift card balance question | Closed | Normal | Mack Osinski | — | Ignatius Cummerata | shippingwholesale | 3h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 30, 2026 | |
| 18018884 | Discount code not working | Closed | Low | Mack Osinski | — | Amely Pacocha | Chat | loyaltydamagedshipping | 13h | ●Responded | 1/11 | — | — | Jan 23, 2026 | Jan 27, 2026 |
| 08389752 | Allergic reaction concern | Pending | Low | Mack Osinski | — |  Julie Hodkiewicz | Phone | returnswholesale | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 56785488 | Item authenticity concern | Solved | Normal | Mack Osinski | — |  Mr. Lonie Hudson | Chat | wholesaledamagedgift-card | 3h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 13907956 | Cancel order request | Solved | Normal | Mack Osinski | — | Eula McKenzie | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 43894815 | Price match request | Closed | Normal | Mack Osinski | — |  Steve O'Conner | damagedloyalty | 1d 5h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 8, 2026 | |
| 56763125 | Insider tier issue | Solved | Normal | Mack Osinski | — |  Katrina Johns | gift-cardbopis | 6h | ⊘Not fired | — | — | — | Jan 1, 2026 | - | |
| 80502410 | Order arrived damaged | Solved | Low | Mack Osinski | — | Chaz Renner | fragrance | 3h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |
| 97961025 | Cancel order request | Solved | Normal | Mack Osinski | — |  Darryl Jacobi | Chat | loyaltyreturns | 1d 21h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - |
| 28765051 | Store experience feedback | Closed | Low | Mack Osinski | — | Mr. Cade Senger | influencersamples | 2h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 26, 2025 | |
| 28813824 | Refund not received | Solved | High | Mack Osinski | — |  Oscar O'Hara | Chat | app | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 30415444 | Price match request | Open | Normal | Mack Osinski | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Nov 1, 2025 | - | |
| 82341198 | Foundation match help | Solved | Low | Mack Osinski | — | Steve O'Conner | — | 2d | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 02394782 | Shipping cost question | Solved | Low | Mack Osinski | — | Vilma Gusikowski | — | 5h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 56379662 | Refund not received | Solved | Normal | Mack Osinski | — | Dr. Mandy McLaughlin | Chat | shade-matchfragrancerefund | 15h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - |
| 73096256 | Price match request | Solved | Normal | Mack Osinski | — | Steve O'Conner | Chat | refundshade-match | 10h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 52574607 | Price match request | Pending | High | Mack Osinski | — | Mr. Cade Senger | Chat | gift-cardshipping | - | —Skipped | — | — | — | Sep 27, 2025 | - |
| 73667730 | Klarna / Afterpay split issue | Pending | Normal | Mack Osinski | — | Darryl Jacobi | Chat | wholesaleshipping | - | —Skipped | — | — | — | Sep 24, 2025 | - |
| 32409332 | Store experience feedback | Solved | Low | Mack Osinski | — | Yazmin Jast | shipping | 1h | ⊘Not fired | — | — | — | Sep 11, 2025 | - | |
| 23099411 | Loyalty points not posting | Solved | Low | Mack Osinski | — | Miss Amber Hintz Sr. | refundsamplesshade-match | 9d 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 48105475 | Klarna / Afterpay split issue | Solved | Normal | Mack Osinski | — |  Jacklyn Dare | Chat | samplesbopisinfluencer | 6h | ●Responded | 3/5 | — | — | Aug 27, 2025 | - |
| 41959392 | Insider tier issue | Solved | Normal | Mack Osinski | — |  Leonard Waters-Howell | damagedgift-cardvip | 2h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 71441511 | Refund not received | Solved | Normal | Mack Osinski | — | Kip Schroeder IV | appshippingdamaged | 1d 20h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 60643197 | Shipping cost question | Closed | Normal | Mack Osinski | — | Jacklyn Dare | Phone | refundvipapp | 13h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Aug 2, 2025 |
| 86226875 | Wholesale order question | Solved | Normal | Mack Osinski | — | Faith Hilll | Chat | gift-card | 1h | ●Responded | 3/5 | — | — | Jul 22, 2025 | - |
| 53510411 | Return after 30-day window | Solved | Normal | Mack Osinski | — | Garth Dooley | damaged | 2d | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |
| 45763886 | Order arrived damaged | Closed | Normal | Mack Osinski | — | Kip Schroeder IV | Phone | shippingreturns | 16h | ⊘Not fired | — | — | — | Jul 10, 2025 | Jul 12, 2025 |
| 75195105 | App login problem | Pending | High | Mack Osinski | — | Amely Pacocha | fragrancebopisshipping | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 01730678 | Where is my order? | Pending | Normal | Mack Osinski | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Jun 28, 2025 | - | |
| 01183216 | Refund not received | Solved | Low | Mack Osinski | — | Mr. Cade Senger | Chat | — | 7h | ⊘Not fired | — | — | — | Jun 27, 2025 | - |
| 43002737 | Price match request | Solved | Normal | Mack Osinski | — | Eula McKenzie | Chat | shade-matchbopis | 20h | ⊘Not fired | — | — | — | Jun 20, 2025 | - |