Ethelyn Marquardt
theodore.lebsack@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18933831 | Missing items in shipment | Open | High | — | samplesapp | - | —Skipped | — | — | — | May 17, 2026 | - | |||
| 30383013 | Where is my order? | Solved | Normal | — | Chat | returnsfragrance | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - | ||
| 91863883 | Foundation match help | Solved | Urgent | — | vipfragranceshade-match | 8h | ●Responded | 2/5 | — | — | May 12, 2026 | - | |||
| 75617052 | Item authenticity concern | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |||
| 18038580 | Store experience feedback | Solved | Normal | — | bopis | 23h | ●Responded | 2/5 | — | — | Apr 23, 2026 | - | |||
| 76534098 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | influencerrefundfragrance | 14h | ●Responded | 5/5 | — | — | Apr 14, 2026 | - | ||
| 30774723 | Cancel subscription / Auto-replenish | Solved | Low | — | Chat | — | 2h | ⊘Not fired | — | — | — | Apr 13, 2026 | - | ||
| 21855477 | App crashes at checkout | Solved | Normal | — | shippinggift-card | 2h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |||
| 21561645 | Foundation match help | Pending | Normal | — | vip | - | —Skipped | — | — | — | Mar 16, 2026 | - | |||
| 27986811 | Pro discount enrollment | Closed | Normal | — | Phone | vipwholesalereturns | 1h | ●Responded | 4/5 | — | — | Mar 8, 2026 | Mar 9, 2026 | ||
| 73638307 | Cancel order request | Solved | Normal | — | fragrance | 1h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |||
| 86487683 | Gift card balance question | Solved | Normal | — | — | 15h | ●Responded | 10/11 | — | — | Feb 20, 2026 | - | |||
| 67124376 | Question about product ingredients | Solved | Normal | — | Chat | vipinfluencerfragrance | 7d 19h | ●Responded | 1/5 | — | — | Feb 20, 2026 | - | ||
| 31090332 | Birthday gift not received | Solved | Normal | — | Chat | vip | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | ||
| 22407229 | Address change after shipping | Closed | Low | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 26, 2026 | ||
| 51182660 | Store experience feedback | Closed | Normal | — | Chat | returnsinfluencer | 4h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 22, 2026 | ||
| 29924255 | Wrong shade sent | Closed | Normal | — | damaged | 16h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 28, 2025 | |||
| 50333892 | Wholesale order question | Closed | Normal | — | Chat | shade-matchreturns | 6h | ●Responded | 5/5 | — | — | Dec 13, 2025 | Dec 17, 2025 | ||
| 22944924 | Wrong shade sent | Solved | Normal | — | Chat | vip | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | ||
| 12181074 | BOPIS order cancelled at store | Solved | Normal | — | shipping | 4h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |||
| 32495548 | Missing items in shipment | Closed | Normal | — | vip | 1h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Dec 3, 2025 | |||
| 59843434 | Lost package follow-up | Solved | Normal | — | fragrancereturns | 8h | ●Responded | 4/5 | — | — | Oct 14, 2025 | - | |||
| 55101180 | Return after 30-day window | Solved | High | — | Chat | wholesalerefundshipping | 5d 21h | ⊘Not fired | — | — | — | Oct 1, 2025 | - | ||
| 87408418 | BOPIS pickup not ready | Closed | Normal | — | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 7, 2025 | ||
| 37985967 | Foundation match help | Closed | Low | — | Chat | viployalty | 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 10, 2025 | ||
| 47301988 | Address change after shipping | Closed | Normal | — | damagedgift-card | 5h | ●Responded | 5/5 | — | — | Sep 4, 2025 | Sep 5, 2025 | |||
| 82769415 | Cancel order request | Solved | Low | — | influencer | 1h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |||
| 10120820 | Cancel subscription / Auto-replenish | Pending | High | — | Phone | gift-cardshipping | - | —Skipped | — | — | — | Aug 21, 2025 | - | ||
| 64397354 | BOPIS order cancelled at store | Solved | Normal | — | Chat | — | 23h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | ||
| 22790644 | Cancel subscription / Auto-replenish | Pending | Normal | — | wholesaleinfluencer | - | —Skipped | — | — | — | Aug 1, 2025 | - | |||
| 30239048 | App login problem | Solved | Normal | — | Phone | — | 3h | ⊘Not fired | — | — | — | Jul 29, 2025 | - | ||
| 59252898 | BOPIS pickup not ready | Open | High | — | Chat | vipfragrance | - | —Skipped | — | — | — | Jul 24, 2025 | - | ||
| 65240631 | Address change after shipping | Closed | Low | — | — | 6h | ●Responded | 1/5 | — | — | Jul 23, 2025 | Jul 29, 2025 | |||
| 60430320 | Restock alert for backorder | Solved | High | — | Chat | wholesale | 2d 20h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | ||
| 24944208 | Influencer code not working | Solved | Normal | — | shade-matchgift-card | 4h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |||
| 03434812 | Item authenticity concern | Closed | Normal | — | gift-card | 6h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 10, 2025 | |||
| 08838825 | Price match request | Solved | Normal | — | — | 20h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |||
| 00077421 | Item authenticity concern | Closed | Normal | — | — | 4h | ⊘Not fired | — | — | — | Jun 26, 2025 | Jun 29, 2025 |