Johanna Kuphal
kavon52@yahoo.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67591489 | Wholesale order question | Solved | High | Johanna Kuphal | — |  Katrina Johns | refund | 2d 19h | ●Responded | 4/5 | — | — | May 11, 2026 | - | |
| 53069797 | App login problem | Solved | Normal | Johanna Kuphal | — |  Mr. Skyla Trantow | shade-matchshipping | 9d 17h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 22612054 | Klarna / Afterpay split issue | Pending | High | Johanna Kuphal | — |  Mr. Lonie Hudson | shade-match | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 30137381 | Birthday gift not received | Solved | Normal | Johanna Kuphal | — |  Garth Dooley | Chat | — | 5h | ●Responded | 3/5 | — | — | Mar 13, 2026 | - |
| 85675157 | App crashes at checkout | Closed | Normal | Johanna Kuphal | — |  Ignatius Cummerata | returns | 1d 21h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 | |
| 44998588 | App login problem | Closed | Normal | Johanna Kuphal | — |  Yazmin Jast | Social | — | 3h | ⊘Not fired | — | — | — | Feb 8, 2026 | Feb 15, 2026 |
| 83873881 | Loyalty points not posting | Solved | Normal | Johanna Kuphal | — | Mr. Skyla Trantow | — | 2h | ●Responded | 4/5 | — | — | Feb 6, 2026 | - | |
| 18219082 | Lost package follow-up | Solved | Normal | Johanna Kuphal | — |  Dr. Mandy McLaughlin | Chat | fragrancegift-cardshade-match | 6h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - |
| 11290835 | Gift card balance question | Solved | Normal | Johanna Kuphal | — |  Vilma Gusikowski | Chat | refundwholesalereturns | 5h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 65427270 | Influencer code not working | Pending | Normal | Johanna Kuphal | — | Mr. Skyla Trantow | wholesaleinfluencer | - | —Skipped | — | — | — | Dec 22, 2025 | - | |
| 50538798 | App crashes at checkout | Solved | Normal | Johanna Kuphal | — |  Lily Raynor | — | 4h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 19516350 | Address change after shipping | Solved | Normal | Johanna Kuphal | — |  Julie Hodkiewicz | Chat | bopis | 13h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 75833465 | Allergic reaction concern | Solved | High | Johanna Kuphal | — | Ignatius Cummerata | fragranceshade-matchsamples | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 61257749 | Klarna / Afterpay split issue | Solved | Low | Johanna Kuphal | — |  Eula McKenzie | bopis | 14h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 84226139 | Foundation match help | Solved | Normal | Johanna Kuphal | — | Katrina Johns | — | 1d 17h | ●Responded | 3/5 | — | — | Nov 25, 2025 | - | |
| 34578900 | Question about product ingredients | Solved | Normal | Johanna Kuphal | — |  Tommy Kuvalis | Chat | returnsbopis | 5d 20h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - |
| 88440759 | Where is my order? | Solved | Low | Johanna Kuphal | — |  Miss Amber Hintz Sr. | Chat | — | 5h | ●Responded | 3/5 | — | — | Nov 19, 2025 | - |
| 14109566 | Discount code not working | Pending | High | Johanna Kuphal | — |  Faith Hilll | — | - | —Skipped | — | — | — | Nov 11, 2025 | - | |
| 74557635 | Address change after shipping | Solved | Normal | Johanna Kuphal | — |  Leonard Waters-Howell | — | 14h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 38823367 | Restock alert for backorder | Closed | Normal | Johanna Kuphal | — | Ignatius Cummerata | — | 2h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 14, 2025 | |
| 64876163 | Insider tier issue | Solved | Normal | Johanna Kuphal | — |  Jacklyn Dare | Chat | shade-matchapp | 4h | ●Responded | 5/5 | — | — | Sep 20, 2025 | - |
| 48534836 | BOPIS pickup not ready | Pending | Normal | Johanna Kuphal | — | Garth Dooley | Phone | vipwholesale | - | —Skipped | — | — | — | Sep 8, 2025 | - |
| 68395391 | Wrong shade sent | Solved | Normal | Johanna Kuphal | — |  Kip Schroeder IV | Chat | samplesbopisloyalty | 1d | ●Responded | 7/11 | — | — | Sep 4, 2025 | - |
| 43548843 | Question about product ingredients | Solved | High | Johanna Kuphal | — | Leonard Waters-Howell | Phone | damagedshade-matchvip | 8d 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 64347463 | Loyalty points not posting | Solved | High | Johanna Kuphal | — | Katrina Johns | Phone | — | 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 55762724 | Birthday gift not received | Solved | High | Johanna Kuphal | — |  Chaz Renner | Chat | app | 2d 14h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 12665780 | Address change after shipping | Pending | Normal | Johanna Kuphal | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 76296518 | Wrong shade sent | Closed | High | Johanna Kuphal | — |  Mr. Eliza Gerhold IV | wholesale | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 3, 2025 | |
| 97936022 | Price match request | Closed | Normal | Johanna Kuphal | — |  Steve O'Conner | samples | 1d 17h | ●Responded | 9/11 | — | — | Jul 25, 2025 | Jul 28, 2025 | |
| 77524681 | Store experience feedback | Pending | Normal | Johanna Kuphal | — | Oscar O'Hara | Social | — | - | —Skipped | — | — | — | Jul 21, 2025 | - |
| 94169325 | Klarna / Afterpay split issue | Solved | Normal | Johanna Kuphal | — | Garth Dooley | Chat | appreturnssamples | 3h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 76575333 | BOPIS pickup not ready | Solved | Low | Johanna Kuphal | — | Vilma Gusikowski | gift-carddamaged | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 31612389 | App login problem | Solved | Normal | Johanna Kuphal | — | Mr. Skyla Trantow | shippingreturnsvip | 2h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 78840839 | BOPIS pickup not ready | Solved | Normal | Johanna Kuphal | — | Miss Amber Hintz Sr. | Chat | gift-cardshade-matchshipping | 1d 14h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 07480229 | Foundation match help | Open | Normal | Johanna Kuphal | — | Mr. Eliza Gerhold IV | influencerbopisdamaged | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 62385338 | Question about product ingredients | Solved | Normal | Johanna Kuphal | — | Mr. Lonie Hudson | Chat | wholesalevipsamples | 1h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |