Jeannie Heathcote
jason.gusikowski81@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00989878 | Discount code not working | Closed | Normal | Jeannie Heathcote | — |  Steve O'Conner | — | 2d 3h | ○Sent, no reply | — | — | — | May 13, 2026 | May 19, 2026 | |
| 07885761 | Missing items in shipment | Closed | Low | Jeannie Heathcote | — |  Kip Schroeder IV | Chat | samplesapployalty | 3h | ○Sent, no reply | — | — | — | Apr 29, 2026 | Apr 30, 2026 |
| 34250989 | Order arrived damaged | Pending | Normal | Jeannie Heathcote | — |  Mr. Eliza Gerhold IV | Chat | gift-cardbopis | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 02052122 | App login problem | Solved | Normal | Jeannie Heathcote | — |  Dr. Mandy McLaughlin | vip | 17h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - | |
| 81922030 | Foundation match help | Solved | High | Jeannie Heathcote | — |  Kaela Friesen | bopis | 5h | ●Responded | 3/5 | — | — | Apr 6, 2026 | - | |
| 02744281 | Allergic reaction concern | Solved | Normal | Jeannie Heathcote | — |  Mr. Skyla Trantow | Phone | — | 4h | ●Responded | 4/5 | — | — | Mar 25, 2026 | - |
| 57969337 | Klarna / Afterpay split issue | Closed | High | Jeannie Heathcote | — | Kip Schroeder IV | Social | refundbopisapp | 4h | ⊘Not fired | — | — | — | Mar 25, 2026 | Mar 26, 2026 |
| 19138125 | Foundation match help | Closed | Low | Jeannie Heathcote | — | Mr. Skyla Trantow | Phone | — | 5h | ⊘Not fired | — | — | — | Mar 17, 2026 | Mar 18, 2026 |
| 11809044 | Shipping cost question | Solved | High | Jeannie Heathcote | — | Mr. Skyla Trantow | Phone | fragranceshippingrefund | 1d 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 78135585 | Gift card balance question | Open | Normal | Jeannie Heathcote | — |  Yazmin Jast | vipfragranceinfluencer | - | —Skipped | — | — | — | Mar 9, 2026 | - | |
| 95969082 | Item authenticity concern | Solved | Normal | Jeannie Heathcote | — |  Oscar O'Hara | — | 13h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 83924752 | Birthday gift not received | Solved | High | Jeannie Heathcote | — | Mr. Eliza Gerhold IV | Chat | shade-match | 23h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 55212666 | Return after 30-day window | Solved | Normal | Jeannie Heathcote | — |  Mr. Cade Senger | Chat | — | 3d 18h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 80474695 | App crashes at checkout | Solved | Normal | Jeannie Heathcote | — |  Leonard Waters-Howell | — | 2h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 02670386 | Question about product ingredients | Solved | Normal | Jeannie Heathcote | — | Mr. Skyla Trantow | — | 1d 12h | ●Responded | 4/5 | — | — | Jan 5, 2026 | - | |
| 59168681 | Shipping cost question | Solved | Normal | Jeannie Heathcote | — | Mr. Skyla Trantow | Social | fragrancegift-card | 23h | ⊘Not fired | — | — | — | Dec 25, 2025 | - |
| 95567158 | Order arrived damaged | Closed | Normal | Jeannie Heathcote | — |  Eula McKenzie | — | 1h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 30, 2025 | |
| 61746018 | Order arrived damaged | Solved | Normal | Jeannie Heathcote | — |  Miss Amber Hintz Sr. | — | 1d 3h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 86905854 | Missing samples in order | Solved | Normal | Jeannie Heathcote | — |  Faith Hilll | Chat | app | 2d 9h | ●Responded | 1/11 | — | — | Dec 17, 2025 | - |
| 35109070 | Refund not received | Closed | Normal | Jeannie Heathcote | — | Mr. Eliza Gerhold IV | influencerdamaged | 2d 6h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 11, 2025 | |
| 93651316 | Foundation match help | Closed | Low | Jeannie Heathcote | — | Mr. Skyla Trantow | Chat | returnsdamagedshipping | 1d 7h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 |
| 12791354 | App login problem | Closed | High | Jeannie Heathcote | — |  Julie Hodkiewicz | Social | bopisshade-matchsamples | 13h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 17, 2025 |
| 95129699 | BOPIS pickup not ready | Solved | Normal | Jeannie Heathcote | — | Eula McKenzie | — | 22h | ●Responded | 2/5 | — | — | Nov 11, 2025 | - | |
| 50141427 | Cancel order request | Solved | Normal | Jeannie Heathcote | — |  Vilma Gusikowski | Social | refundloyaltyfragrance | 18h | ⊘Not fired | — | — | — | Nov 4, 2025 | - |
| 65109744 | Store experience feedback | Closed | Low | Jeannie Heathcote | — |  Lily Raynor | returns | 4h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 27, 2025 | |
| 87171370 | Item authenticity concern | Solved | Normal | Jeannie Heathcote | — | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 80756984 | Question about product ingredients | Open | High | Jeannie Heathcote | — |  Darryl Jacobi | Chat | influencerloyalty | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 79267982 | Loyalty points not posting | Solved | Low | Jeannie Heathcote | — | Oscar O'Hara | — | 3h | ⊘Not fired | — | — | — | Sep 24, 2025 | - | |
| 48980356 | Gift card balance question | Solved | Normal | Jeannie Heathcote | — |  Katrina Johns | gift-cardshippingfragrance | 1d 5h | ⊘Not fired | — | — | — | Sep 18, 2025 | - | |
| 35838163 | Discount code not working | Solved | Normal | Jeannie Heathcote | — | Miss Amber Hintz Sr. | — | 1d 6h | ●Responded | 9/11 | — | — | Sep 16, 2025 | - | |
| 46100878 | Restock alert for backorder | Open | Normal | Jeannie Heathcote | — | Mr. Eliza Gerhold IV | bopisvip | - | —Skipped | — | — | — | Sep 4, 2025 | - | |
| 79353512 | Lost package follow-up | Closed | Normal | Jeannie Heathcote | — |  Jacklyn Dare | Chat | appwholesaleshade-match | 1d 23h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 28, 2025 |
| 18529153 | Missing samples in order | Solved | Low | Jeannie Heathcote | — | Darryl Jacobi | Chat | refundsamples | 4d | ●Responded | 3/5 | — | — | Jul 31, 2025 | - |
| 65874667 | Missing samples in order | Solved | Normal | Jeannie Heathcote | — |  Chaz Renner | refund | 12h | ⊘Not fired | — | — | — | Jun 24, 2025 | - | |
| 24927923 | Return after 30-day window | Solved | Normal | Jeannie Heathcote | — | Faith Hilll | fragrancesamples | 3d 3h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 21687238 | Birthday gift not received | Solved | Normal | Jeannie Heathcote | — | Jacklyn Dare | samplesfragranceshade-match | 1h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 52373824 | BOPIS order cancelled at store | Solved | Normal | Jeannie Heathcote | — | Julie Hodkiewicz | damaged | 5d 8h | ●Responded | 3/5 | — | — | Jun 14, 2025 | - | |
| 60934108 | Allergic reaction concern | Closed | Normal | Jeannie Heathcote | — | Kaela Friesen | bopisrefundshipping | 5h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 8, 2025 | |
| 37846237 | Restock alert for backorder | Solved | Urgent | Jeannie Heathcote | — | Steve O'Conner | returnsbopis | 1d 13h | ●Responded | 4/5 | — | — | May 26, 2025 | - |