Pauline Maggio
mack18@hotmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31051962 | Return after 30-day window | Solved | Normal | Pauline Maggio | — |  Tommy Kuvalis | Chat | — | 3h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 61429521 | Influencer code not working | Open | Normal | Pauline Maggio | — |  Chaz Renner | damagedsamplesinfluencer | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 30769481 | Insider tier issue | Solved | Normal | Pauline Maggio | — |  Yazmin Jast | shade-matchapprefund | 21h | ●Responded | 5/5 | — | — | Apr 11, 2026 | - | |
| 98106060 | App crashes at checkout | Closed | Normal | Pauline Maggio | — |  Julie Hodkiewicz | refundapp | 6h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 17, 2026 | |
| 19194090 | Question about product ingredients | Solved | Low | Pauline Maggio | — |  Faith Hilll | Chat | bopisshipping | 4h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - |
| 24628415 | App crashes at checkout | Closed | Normal | Pauline Maggio | — |  Garth Dooley | Phone | shipping | 6h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 1, 2026 |
| 56221101 | Item authenticity concern | Solved | Urgent | Pauline Maggio | — |  Katrina Johns | Chat | returns | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 11642688 | Question about product ingredients | Solved | Low | Pauline Maggio | — |  Mr. Cade Senger | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 35672509 | Foundation match help | Closed | Normal | Pauline Maggio | — |  Steve O'Conner | refundgift-card | 8d 3h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 20, 2026 | |
| 83996119 | Klarna / Afterpay split issue | Closed | Normal | Pauline Maggio | — |  Eula McKenzie | fragrancereturnsloyalty | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 8, 2026 | |
| 70022571 | Loyalty points not posting | Solved | High | Pauline Maggio | — |  Lily Raynor | appshippinginfluencer | 1h | ○Sent, no reply | — | — | — | Mar 1, 2026 | - | |
| 79196421 | Allergic reaction concern | Solved | Normal | Pauline Maggio | — | Mr. Cade Senger | Chat | apployaltyfragrance | 2h | ●Responded | 4/5 | — | — | Feb 24, 2026 | - |
| 40164493 | Shipping cost question | Closed | Low | Pauline Maggio | — |  Kaela Friesen | — | 11h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | |
| 64779116 | Birthday gift not received | Solved | Normal | Pauline Maggio | — |  Ignatius Cummerata | Social | refundinfluencer | 1d 22h | ⊘Not fired | — | — | — | Feb 19, 2026 | - |
| 76813662 | BOPIS pickup not ready | Closed | Normal | Pauline Maggio | — |  Jacklyn Dare | Social | samples | 2h | ⊘Not fired | — | — | — | Feb 18, 2026 | Feb 24, 2026 |
| 43694749 | Cancel subscription / Auto-replenish | Closed | Normal | Pauline Maggio | — | Yazmin Jast | Social | gift-cardrefundfragrance | 6h | ⊘Not fired | — | — | — | Feb 16, 2026 | Feb 19, 2026 |
| 60191895 | Return after 30-day window | Pending | Normal | Pauline Maggio | — | Tommy Kuvalis | Phone | samplesreturns | - | —Skipped | — | — | — | Jan 27, 2026 | - |
| 96786177 | Discount code not working | Solved | Urgent | Pauline Maggio | — |  Mr. Eliza Gerhold IV | — | 5h | ●Responded | 4/5 | — | — | Jan 12, 2026 | - | |
| 31814053 | Foundation match help | Solved | Normal | Pauline Maggio | — | Chaz Renner | — | 16h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 61935589 | Price match request | Solved | High | Pauline Maggio | — |  Leonard Waters-Howell | samplesshippingshade-match | 1d 22h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 08014287 | Pro discount enrollment | Solved | Normal | Pauline Maggio | — |  Mr. Lonie Hudson | Chat | — | 2d 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 34337072 | Address change after shipping | Solved | Normal | Pauline Maggio | — | Julie Hodkiewicz | Chat | wholesale | 6d 18h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 48443502 | App login problem | Solved | High | Pauline Maggio | — | Garth Dooley | shippingrefund | 21h | ⊘Not fired | — | — | — | Dec 10, 2025 | - | |
| 14028495 | App crashes at checkout | Solved | High | Pauline Maggio | — | Lily Raynor | bopis | 1d 3h | ●Responded | 4/5 | — | — | Dec 9, 2025 | - | |
| 82270100 | App login problem | Solved | Normal | Pauline Maggio | — |  Oscar O'Hara | Chat | refunddamagedapp | 1d 18h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 87438790 | Influencer code not working | Solved | Low | Pauline Maggio | — | Mr. Eliza Gerhold IV | Social | — | 5d 9h | ⊘Not fired | — | — | — | Nov 19, 2025 | - |
| 82573638 | Cancel order request | Solved | Low | Pauline Maggio | — | Garth Dooley | Chat | — | 8h | ●Responded | 5/5 | — | — | Nov 7, 2025 | - |
| 37956051 | Lost package follow-up | Closed | Normal | Pauline Maggio | — | Mr. Eliza Gerhold IV | Social | samplesdamagedbopis | 21h | ⊘Not fired | — | — | — | Nov 5, 2025 | Nov 12, 2025 |
| 12776390 | Missing samples in order | Solved | High | Pauline Maggio | — | Chaz Renner | shade-match | 7h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 73615198 | Foundation match help | Solved | Low | Pauline Maggio | — | Leonard Waters-Howell | returns | 2h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - | |
| 69773797 | Gift card balance question | Solved | Low | Pauline Maggio | — | Ignatius Cummerata | app | 5h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 17098461 | Birthday gift not received | Open | High | Pauline Maggio | — |  Darryl Jacobi | loyaltyviprefund | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 64708972 | Price match request | Solved | Urgent | Pauline Maggio | — | Yazmin Jast | Chat | bopisinfluencerfragrance | 5h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - |
| 15036267 | Klarna / Afterpay split issue | Solved | Normal | Pauline Maggio | — | Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 77038620 | App login problem | Open | Normal | Pauline Maggio | — | Julie Hodkiewicz | bopis | - | —Skipped | — | — | — | Sep 22, 2025 | - | |
| 99520338 | Shipping cost question | Solved | Normal | Pauline Maggio | — | Katrina Johns | samples | 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 67180733 | Lost package follow-up | Closed | Low | Pauline Maggio | — |  Mr. Skyla Trantow | shipping | 2h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 29, 2025 | |
| 55982779 | App login problem | Open | Normal | Pauline Maggio | — | Yazmin Jast | Phone | influencer | - | —Skipped | — | — | — | Aug 11, 2025 | - |
| 76571329 | Missing samples in order | Solved | Low | Pauline Maggio | — | Jacklyn Dare | Chat | gift-cardwholesalefragrance | 20h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 96812749 | BOPIS order cancelled at store | Solved | Low | Pauline Maggio | — |  Amely Pacocha | Chat | damagedshade-matchreturns | 19h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 60858474 | App login problem | Open | Normal | Pauline Maggio | — | Katrina Johns | — | - | —Skipped | — | — | — | Jul 22, 2025 | - | |
| 12003607 | Where is my order? | Pending | Low | Pauline Maggio | — | Mr. Cade Senger | Chat | viployalty | - | —Skipped | — | — | — | Jul 13, 2025 | - |
| 44054501 | Where is my order? | Solved | Normal | Pauline Maggio | — | Mr. Skyla Trantow | Phone | — | 9h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 46036528 | Item authenticity concern | Solved | Normal | Pauline Maggio | — | Darryl Jacobi | Chat | sampleswholesale | 14h | ⊘Not fired | — | — | — | Jul 6, 2025 | - |
| 43687884 | Discount code not working | Solved | Low | Pauline Maggio | — | Jacklyn Dare | Chat | damaged | 4h | ●Responded | 5/5 | — | — | Jun 26, 2025 | - |
| 19656569 | BOPIS order cancelled at store | Closed | Normal | Pauline Maggio | — |  Dr. Mandy McLaughlin | — | 5h | ●Responded | 9/11 | — | — | Jun 25, 2025 | Jun 30, 2025 | |
| 27743620 | Gift card balance question | Closed | Normal | Pauline Maggio | — | Mr. Cade Senger | Chat | loyaltyinfluencerbopis | 13h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 26, 2025 |
| 85622803 | BOPIS order cancelled at store | Solved | Normal | Pauline Maggio | — | Lily Raynor | — | 3h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 86090790 | Order arrived damaged | Solved | Normal | Pauline Maggio | — | Tommy Kuvalis | Social | — | 2h | ⊘Not fired | — | — | — | May 29, 2025 | - |