Mavis Torphy
cary46@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25689213 | Missing items in shipment | Solved | Low | Mavis Torphy | — |  Eula McKenzie | fragrancebopis | 20h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 35010518 | Wrong shade sent | Solved | Normal | Mavis Torphy | — |  Jacklyn Dare | bopisvip | 23h | ●Responded | 5/5 | — | — | May 8, 2026 | - | |
| 60379135 | BOPIS order cancelled at store | Solved | Normal | Mavis Torphy | — |  Katrina Johns | Chat | bopis | 19h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 14235824 | Restock alert for backorder | Closed | Normal | Mavis Torphy | — |  Mr. Cade Senger | damaged | 5h | ○Sent, no reply | — | — | — | Apr 24, 2026 | May 1, 2026 | |
| 31522061 | Order arrived damaged | Closed | Normal | Mavis Torphy | — |  Leonard Waters-Howell | — | 3h | ●Responded | 5/5 | — | — | Apr 18, 2026 | Apr 24, 2026 | |
| 68791036 | Restock alert for backorder | Closed | Urgent | Mavis Torphy | — | Jacklyn Dare | vipreturnsshade-match | 11h | ●Responded | 5/5 | — | — | Apr 5, 2026 | Apr 7, 2026 | |
| 40550371 | BOPIS order cancelled at store | Solved | Normal | Mavis Torphy | — |  Mr. Eliza Gerhold IV | Social | shade-match | 3h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 51723252 | Wrong shade sent | Solved | Normal | Mavis Torphy | — |  Miss Amber Hintz Sr. | wholesale | 4h | ●Responded | 4/5 | — | — | Mar 25, 2026 | - | |
| 87392465 | Cancel order request | Pending | Normal | Mavis Torphy | — |  Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Mar 17, 2026 | - |
| 46304080 | Insider tier issue | Solved | High | Mavis Torphy | — |  Ignatius Cummerata | returnsrefund | 5h | ⊘Not fired | — | — | — | Mar 16, 2026 | - | |
| 39065106 | Return after 30-day window | Closed | High | Mavis Torphy | — | Eula McKenzie | fragrancegift-cardbopis | 12h | ●Responded | 4/5 | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 42324350 | Gift card balance question | Solved | Normal | Mavis Torphy | — | Kaela Friesen | fragrance | 2d 15h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 74717254 | Order arrived damaged | Solved | Normal | Mavis Torphy | — | Mr. Eliza Gerhold IV | Chat | shade-match | 13h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 34605589 | Restock alert for backorder | Solved | Low | Mavis Torphy | — |  Amely Pacocha | appfragrance | 18h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 86291909 | App login problem | Solved | Normal | Mavis Torphy | — |  Oscar O'Hara | shipping | 3h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 63094487 | App crashes at checkout | Closed | Normal | Mavis Torphy | — |  Dr. Mandy McLaughlin | loyalty | 4h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 21, 2026 | |
| 67908780 | Store experience feedback | Solved | Normal | Mavis Torphy | — |  Faith Hilll | fragrance | 11h | ●Responded | 7/11 | — | — | Feb 20, 2026 | - | |
| 80647699 | Foundation match help | Pending | High | Mavis Torphy | — | Oscar O'Hara | Chat | returnsgift-cardsamples | - | —Skipped | — | — | — | Feb 12, 2026 | - |
| 48728966 | Discount code not working | Closed | Normal | Mavis Torphy | — | Eula McKenzie | gift-card | 3h | ●Responded | 9/11 | — | — | Jan 27, 2026 | Jan 31, 2026 | |
| 75766579 | Pro discount enrollment | Closed | Normal | Mavis Torphy | — |  Steve O'Conner | Chat | — | 23h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 26, 2026 |
| 51468992 | BOPIS pickup not ready | Solved | Normal | Mavis Torphy | — |  Yazmin Jast | loyalty | 1d 21h | ●Responded | 4/5 | — | — | Dec 30, 2025 | - | |
| 90353702 | Restock alert for backorder | Solved | High | Mavis Torphy | — | Amely Pacocha | Social | damaged | 2h | ⊘Not fired | — | — | — | Dec 1, 2025 | - |
| 90983528 | Missing items in shipment | Solved | Normal | Mavis Torphy | — | Yazmin Jast | shade-match | 2d 7h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |
| 50215402 | BOPIS order cancelled at store | Pending | Low | Mavis Torphy | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 80958368 | Birthday gift not received | Solved | Normal | Mavis Torphy | — | Miss Amber Hintz Sr. | loyaltydamagedapp | 7h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 60851323 | Missing samples in order | Solved | Normal | Mavis Torphy | — |  Chaz Renner | Phone | influencer | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 23986401 | Allergic reaction concern | Closed | Normal | Mavis Torphy | — |  Lily Raynor | appbopis | 4d 12h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 23, 2025 | |
| 56607205 | Cancel subscription / Auto-replenish | Solved | High | Mavis Torphy | — | Leonard Waters-Howell | refund | 1d 5h | ⊘Not fired | — | — | — | Oct 2, 2025 | - | |
| 59867687 | Price match request | Solved | Urgent | Mavis Torphy | — |  Garth Dooley | bopisshade-match | 1h | ●Responded | 1/5 | — | — | Sep 29, 2025 | - | |
| 50630814 | Shipping cost question | Solved | Low | Mavis Torphy | — | Mr. Eliza Gerhold IV | influencerdamagedsamples | 2h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 40688093 | Restock alert for backorder | Solved | Normal | Mavis Torphy | — | Yazmin Jast | — | 3h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |
| 11336734 | App login problem | Open | Normal | Mavis Torphy | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Aug 16, 2025 | - | |
| 42088967 | Missing items in shipment | Solved | Normal | Mavis Torphy | — | Chaz Renner | Phone | samples | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 04046413 | Refund not received | Pending | Low | Mavis Torphy | — | Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 48310936 | Allergic reaction concern | Closed | Normal | Mavis Torphy | — | Lily Raynor | Chat | fragranceinfluencer | 1h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 28, 2025 |
| 79139565 | Where is my order? | Solved | Normal | Mavis Torphy | — | Ignatius Cummerata | — | 23h | ●Responded | 4/5 | — | — | Jul 14, 2025 | - | |
| 25512786 | Store experience feedback | Solved | Normal | Mavis Torphy | — | Jacklyn Dare | Chat | vipshade-matchfragrance | 22h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 19925953 | Pro discount enrollment | Closed | Low | Mavis Torphy | — | Ignatius Cummerata | — | 14h | ●Responded | 5/5 | — | — | Jun 14, 2025 | Jun 19, 2025 | |
| 99624337 | Missing items in shipment | Closed | High | Mavis Torphy | — | Garth Dooley | Social | refund | 1d 7h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 1, 2025 |