Gretchen Price
Aurora Hotels Group·mitchell35@aurorahotels.co
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 71873500 | Restock alert for backorder | Solved | Low | Gretchen Price | Aurora Hotels Group |  Tommy Kuvalis | Chat | wholesale | 8h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 82876441 | Refund not received | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Lily Raynor | Chat | wholesale | 4h | ⊘Not fired | — | — | — | May 8, 2026 | - |
| 82383924 | Refund not received | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Vilma Gusikowski | Chat | wholesaleshipping | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 61739857 | Birthday gift not received | Closed | Normal | Gretchen Price | Aurora Hotels Group | Lily Raynor | bopisshade-matchreturns | 1d 6h | ○Sent, no reply | — | — | — | Apr 29, 2026 | May 2, 2026 | |
| 48886457 | Missing samples in order | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Amely Pacocha | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 91059244 | Cancel order request | Solved | High | Gretchen Price | Aurora Hotels Group |  Darryl Jacobi | fragrancewholesale | 1d 17h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 50478403 | Where is my order? | Open | Normal | Gretchen Price | Aurora Hotels Group |  Steve O'Conner | returns | - | —Skipped | — | — | — | Apr 1, 2026 | - | |
| 43934450 | App login problem | Pending | Normal | Gretchen Price | Aurora Hotels Group |  Katrina Johns | — | - | —Skipped | — | — | — | Mar 23, 2026 | - | |
| 04175399 | Missing samples in order | Closed | Normal | Gretchen Price | Aurora Hotels Group |  Dr. Mandy McLaughlin | Chat | gift-carddamaged | 1d | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 20, 2026 |
| 85591239 | Item authenticity concern | Closed | High | Gretchen Price | Aurora Hotels Group |  Chaz Renner | fragrance | 2d 16h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 12, 2026 | |
| 92775290 | Cancel order request | Solved | High | Gretchen Price | Aurora Hotels Group |  Mr. Lonie Hudson | Phone | damagedshippinggift-card | 2h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - |
| 84369294 | Order arrived damaged | Closed | Normal | Gretchen Price | Aurora Hotels Group | Dr. Mandy McLaughlin | Phone | samplesloyaltyreturns | 4h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 1, 2026 |
| 57401942 | BOPIS pickup not ready | Solved | High | Gretchen Price | Aurora Hotels Group |  Yazmin Jast | — | 23h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 18310661 | Wholesale order question | Solved | Normal | Gretchen Price | Aurora Hotels Group | Tommy Kuvalis | vip | 1d 22h | ●Responded | 3/5 | — | — | Feb 9, 2026 | - | |
| 58674926 | App crashes at checkout | Pending | Urgent | Gretchen Price | Aurora Hotels Group |  Mr. Cade Senger | Phone | — | - | —Skipped | — | — | — | Feb 4, 2026 | - |
| 57030852 | Item authenticity concern | Solved | High | Gretchen Price | Aurora Hotels Group | Chaz Renner | apprefund | 1h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 76233051 | App login problem | Open | Low | Gretchen Price | Aurora Hotels Group |  Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 64036532 | Insider tier issue | Pending | Normal | Gretchen Price | Aurora Hotels Group | Lily Raynor | — | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 24351902 | BOPIS pickup not ready | Solved | Normal | Gretchen Price | Aurora Hotels Group | Tommy Kuvalis | Chat | bopisinfluencer | 2d 9h | ⊘Not fired | — | — | — | Jan 12, 2026 | - |
| 42730079 | Cancel order request | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Garth Dooley | Social | shipping | 8h | ⊘Not fired | — | — | — | Jan 11, 2026 | - |
| 68543872 | Influencer code not working | Closed | Normal | Gretchen Price | Aurora Hotels Group |  Julie Hodkiewicz | — | 5h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 13, 2026 | |
| 55052855 | Allergic reaction concern | Pending | Normal | Gretchen Price | Aurora Hotels Group | Tommy Kuvalis | vip | - | —Skipped | — | — | — | Dec 20, 2025 | - | |
| 39740435 | Return after 30-day window | Closed | Normal | Gretchen Price | Aurora Hotels Group | Julie Hodkiewicz | Phone | — | 2h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 20, 2025 |
| 94348620 | Loyalty points not posting | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Leonard Waters-Howell | influencergift-card | 1d 6h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 43922442 | App login problem | Solved | Normal | Gretchen Price | Aurora Hotels Group | Amely Pacocha | Phone | bopisgift-card | 4h | ⊘Not fired | — | — | — | Nov 11, 2025 | - |
| 02619246 | App crashes at checkout | Closed | Normal | Gretchen Price | Aurora Hotels Group |  Kaela Friesen | Chat | damagedshade-matchgift-card | 11h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 9, 2025 |
| 99938685 | Foundation match help | Pending | Normal | Gretchen Price | Aurora Hotels Group | Darryl Jacobi | Chat | fragrancesamples | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 84606802 | Allergic reaction concern | Solved | Normal | Gretchen Price | Aurora Hotels Group | Mr. Cade Senger | gift-card | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 48925488 | Price match request | Pending | Normal | Gretchen Price | Aurora Hotels Group | Steve O'Conner | — | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 45755664 | Influencer code not working | Pending | Normal | Gretchen Price | Aurora Hotels Group | Katrina Johns | — | - | —Skipped | — | — | — | Oct 17, 2025 | - | |
| 02269927 | Allergic reaction concern | Solved | Low | Gretchen Price | Aurora Hotels Group |  Eula McKenzie | samplesrefund | 12h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 46085519 | Return after 30-day window | Solved | Normal | Gretchen Price | Aurora Hotels Group | Steve O'Conner | vipinfluencer | 2h | ⊘Not fired | — | — | — | Oct 16, 2025 | - | |
| 94738481 | Address change after shipping | Solved | Low | Gretchen Price | Aurora Hotels Group | Chaz Renner | — | 9d 3h | ●Responded | 2/5 | — | — | Oct 10, 2025 | - | |
| 99727820 | Restock alert for backorder | Solved | Low | Gretchen Price | Aurora Hotels Group | Eula McKenzie | — | 2h | ⊘Not fired | — | — | — | Oct 3, 2025 | - | |
| 28907289 | Restock alert for backorder | Closed | Low | Gretchen Price | Aurora Hotels Group | Tommy Kuvalis | loyaltydamagedwholesale | 5h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 8, 2025 | |
| 61973625 | Gift card balance question | Closed | Low | Gretchen Price | Aurora Hotels Group |  Kip Schroeder IV | Chat | bopisapp | 22h | ●Responded | 5/5 | — | — | Sep 11, 2025 | Sep 19, 2025 |
| 53500569 | Cancel order request | Solved | Normal | Gretchen Price | Aurora Hotels Group |  Oscar O'Hara | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 01686893 | App crashes at checkout | Closed | Urgent | Gretchen Price | Aurora Hotels Group | Leonard Waters-Howell | Chat | viployaltybopis | 11h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 1, 2025 |
| 76421869 | Shipping cost question | Solved | Normal | Gretchen Price | Aurora Hotels Group | Steve O'Conner | Chat | — | 2h | ●Responded | 3/5 | — | — | Aug 28, 2025 | - |
| 61372848 | Loyalty points not posting | Pending | High | Gretchen Price | Aurora Hotels Group | Yazmin Jast | Social | — | - | —Skipped | — | — | — | Aug 26, 2025 | - |
| 91438380 | Item authenticity concern | Closed | Urgent | Gretchen Price | Aurora Hotels Group | Leonard Waters-Howell | shippingfragrance | 4h | ●Responded | 5/5 | — | — | Aug 14, 2025 | Aug 18, 2025 | |
| 13916672 | BOPIS order cancelled at store | Closed | Normal | Gretchen Price | Aurora Hotels Group | Darryl Jacobi | Chat | shippingvip | 6h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 11, 2025 |
| 60745372 | Cancel subscription / Auto-replenish | Solved | Normal | Gretchen Price | Aurora Hotels Group | Kaela Friesen | — | 15h | ●Responded | 2/5 | — | — | Jul 29, 2025 | - | |
| 77657370 | Birthday gift not received | Pending | High | Gretchen Price | Aurora Hotels Group |  Ignatius Cummerata | Phone | vip | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 57214221 | Refund not received | Solved | High | Gretchen Price | Aurora Hotels Group |  Mr. Skyla Trantow | returnsdamaged | 11h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 16448697 | Cancel subscription / Auto-replenish | Solved | Normal | Gretchen Price | Aurora Hotels Group | Mr. Skyla Trantow | Phone | loyaltysamplesdamaged | 5h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - |
| 32959962 | Pro discount enrollment | Closed | High | Gretchen Price | Aurora Hotels Group | Darryl Jacobi | vipfragrancebopis | 4h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jun 28, 2025 | |
| 06706089 | Where is my order? | Pending | Low | Gretchen Price | Aurora Hotels Group | Amely Pacocha | returnssamplesapp | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 45358592 | Loyalty points not posting | Closed | Normal | Gretchen Price | Aurora Hotels Group | Garth Dooley | refundshade-match | 3h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 5, 2025 | |
| 05055890 | Wrong shade sent | Closed | Normal | Gretchen Price | Aurora Hotels Group | Dr. Mandy McLaughlin | shippingwholesalebopis | 1d 16h | ●Responded | 4/5 | — | — | May 27, 2025 | Jun 2, 2025 |