Daniel Kovacek
loretta_effertz27@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22093423 | Address change after shipping | Solved | Normal | Daniel Kovacek | — |  Amely Pacocha | Chat | returns | 7d 9h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 05039334 | Wholesale order question | Closed | Normal | Daniel Kovacek | — |  Mr. Cade Senger | Chat | — | 2d 3h | ⊘Not fired | — | — | — | May 11, 2026 | May 17, 2026 |
| 26229549 | Loyalty points not posting | Closed | Low | Daniel Kovacek | — |  Yazmin Jast | Phone | shipping | 5h | ○Sent, no reply | — | — | — | May 8, 2026 | May 10, 2026 |
| 94232095 | Restock alert for backorder | Closed | High | Daniel Kovacek | — |  Leonard Waters-Howell | shade-matchloyaltybopis | 1d 4h | ○Sent, no reply | — | — | — | May 7, 2026 | May 10, 2026 | |
| 62382669 | Discount code not working | Closed | Normal | Daniel Kovacek | — |  Chaz Renner | samplesappreturns | 21h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 22, 2026 | |
| 02145489 | Pro discount enrollment | Solved | Normal | Daniel Kovacek | — | Yazmin Jast | Social | bopis | 6h | ⊘Not fired | — | — | — | Apr 1, 2026 | - |
| 93823785 | Wholesale order question | Solved | Low | Daniel Kovacek | — |  Kaela Friesen | shippingdamagedgift-card | 5h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 49899671 | Klarna / Afterpay split issue | Solved | Low | Daniel Kovacek | — |  Julie Hodkiewicz | refundvip | 3h | ●Responded | 5/5 | — | — | Feb 23, 2026 | - | |
| 61520925 | Return after 30-day window | Closed | Normal | Daniel Kovacek | — |  Katrina Johns | vip | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 | |
| 44049911 | Return after 30-day window | Open | Normal | Daniel Kovacek | — |  Oscar O'Hara | damagedgift-card | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 82192721 | Order arrived damaged | Solved | High | Daniel Kovacek | — |  Vilma Gusikowski | damagedinfluencer | 7h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 94126854 | Store experience feedback | Closed | Normal | Daniel Kovacek | — | Chaz Renner | refund | 16h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 17, 2026 | |
| 18157438 | Missing samples in order | Closed | Normal | Daniel Kovacek | — |  Eula McKenzie | Phone | damagedshade-matchinfluencer | 2d 21h | ●Responded | 9/11 | — | — | Jan 5, 2026 | Jan 9, 2026 |
| 22222355 | BOPIS pickup not ready | Solved | Normal | Daniel Kovacek | — |  Dr. Mandy McLaughlin | appdamaged | 3h | ⊘Not fired | — | — | — | Dec 25, 2025 | - | |
| 08633702 | Wholesale order question | Closed | Normal | Daniel Kovacek | — |  Steve O'Conner | Chat | bopis | 17h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 24, 2025 |
| 57367561 | Missing items in shipment | Solved | Normal | Daniel Kovacek | — | Mr. Cade Senger | — | 4h | ●Responded | 9/11 | — | — | Dec 16, 2025 | - | |
| 80191201 | Lost package follow-up | Solved | Normal | Daniel Kovacek | — |  Darryl Jacobi | — | 4d 16h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 49078082 | BOPIS order cancelled at store | Solved | High | Daniel Kovacek | — |  Garth Dooley | shade-matchdamagedgift-card | 6h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 14129179 | Missing samples in order | Closed | Normal | Daniel Kovacek | — | Chaz Renner | Phone | returnsapp | 3h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 14, 2025 |
| 12011976 | App crashes at checkout | Pending | Normal | Daniel Kovacek | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Oct 22, 2025 | - | |
| 38049430 | Cancel order request | Solved | Low | Daniel Kovacek | — |  Jacklyn Dare | Chat | wholesalesamples | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 63108451 | Missing samples in order | Solved | Normal | Daniel Kovacek | — | Eula McKenzie | Social | wholesale | 2h | ⊘Not fired | — | — | — | Sep 20, 2025 | - |
| 93990035 | Lost package follow-up | Closed | Normal | Daniel Kovacek | — | Leonard Waters-Howell | returnsinfluencer | 18h | ●Responded | 5/5 | — | — | Sep 11, 2025 | Sep 19, 2025 | |
| 10418651 | Price match request | Closed | Normal | Daniel Kovacek | — | Chaz Renner | Chat | wholesale | 17h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 12, 2025 |
| 29659092 | Klarna / Afterpay split issue | Closed | Low | Daniel Kovacek | — |  Faith Hilll | influencerreturnsshipping | 2d 3h | ⊘Not fired | — | — | — | Sep 10, 2025 | Sep 17, 2025 | |
| 91743856 | Discount code not working | Closed | Normal | Daniel Kovacek | — | Leonard Waters-Howell | Chat | app | 9h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 8, 2025 |
| 03985035 | Insider tier issue | Solved | Normal | Daniel Kovacek | — |  Mr. Eliza Gerhold IV | Chat | — | 9h | ●Responded | 1/5 | — | — | Sep 5, 2025 | - |
| 10288471 | Address change after shipping | Closed | Normal | Daniel Kovacek | — | Eula McKenzie | wholesalesamples | 7h | ●Responded | 3/5 | — | — | Sep 3, 2025 | Sep 7, 2025 | |
| 65204843 | App login problem | Solved | Normal | Daniel Kovacek | — | Katrina Johns | — | 1d 1h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 95752434 | Cancel subscription / Auto-replenish | Closed | Normal | Daniel Kovacek | — |  Tommy Kuvalis | Phone | refund | 3h | ⊘Not fired | — | — | — | Aug 21, 2025 | Aug 27, 2025 |
| 94491489 | Wrong shade sent | Closed | Normal | Daniel Kovacek | — | Amely Pacocha | — | 7h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 5, 2025 | |
| 13822655 | Cancel subscription / Auto-replenish | Solved | Normal | Daniel Kovacek | — | Garth Dooley | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - |
| 56776097 | BOPIS pickup not ready | Solved | Normal | Daniel Kovacek | — | Mr. Cade Senger | Phone | — | 10h | ⊘Not fired | — | — | — | Jul 15, 2025 | - |
| 04423064 | Allergic reaction concern | Closed | High | Daniel Kovacek | — |  Mr. Lonie Hudson | returnsappshade-match | 2d 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 17, 2025 | |
| 82655998 | Refund not received | Solved | High | Daniel Kovacek | — | Leonard Waters-Howell | loyalty | 4d 15h | ●Responded | 1/5 | — | — | Jul 11, 2025 | - | |
| 91078435 | Discount code not working | Solved | Normal | Daniel Kovacek | — | Amely Pacocha | fragrance | 1d 3h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 27417247 | Address change after shipping | Closed | Low | Daniel Kovacek | — | Kaela Friesen | influencerrefund | 21h | ●Responded | 4/5 | — | — | Jun 18, 2025 | Jun 24, 2025 | |
| 00822739 | Shipping cost question | Solved | Low | Daniel Kovacek | — | Darryl Jacobi | Chat | gift-cardapp | 13h | ○Sent, no reply | — | — | — | May 28, 2025 | - |