Van Heaney
angel_collier92@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 77624166 | BOPIS order cancelled at store | Pending | Normal | Van Heaney | — |  Eula McKenzie | Phone | samples | - | —Skipped | — | — | — | May 22, 2026 | - |
| 12304489 | Insider tier issue | Solved | Normal | Van Heaney | — |  Faith Hilll | Chat | wholesalesamples | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 11407861 | Pro discount enrollment | Pending | Normal | Van Heaney | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | May 5, 2026 | - |
| 52153526 | Where is my order? | Solved | Urgent | Van Heaney | — |  Amely Pacocha | refund | 6h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 22060317 | BOPIS order cancelled at store | Solved | Normal | Van Heaney | — |  Dr. Mandy McLaughlin | — | 3h | ⊘Not fired | — | — | — | Apr 28, 2026 | - | |
| 43598438 | BOPIS order cancelled at store | Solved | Normal | Van Heaney | — |  Ignatius Cummerata | Chat | bopis | 16h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 82480937 | Missing items in shipment | Solved | Normal | Van Heaney | — | Dr. Mandy McLaughlin | — | 3h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 87750553 | Klarna / Afterpay split issue | Closed | Normal | Van Heaney | — |  Mr. Cade Senger | Chat | returnsrefund | 7h | ●Responded | 5/5 | — | — | Apr 19, 2026 | Apr 26, 2026 |
| 51839183 | Cancel subscription / Auto-replenish | Pending | Normal | Van Heaney | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 72717112 | Store experience feedback | Solved | Normal | Van Heaney | — |  Garth Dooley | apployaltybopis | 4d 18h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 76413805 | Klarna / Afterpay split issue | Solved | High | Van Heaney | — |  Katrina Johns | gift-cardreturnsshipping | 6h | ●Responded | 1/5 | — | — | Mar 5, 2026 | - | |
| 50705807 | Where is my order? | Solved | Normal | Van Heaney | — | Dr. Mandy McLaughlin | Chat | — | 2h | ●Responded | 5/5 | — | — | Feb 21, 2026 | - |
| 57696799 | Foundation match help | Solved | Normal | Van Heaney | — |  Kaela Friesen | fragranceshippingsamples | 13h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | |
| 85998497 | Birthday gift not received | Open | Normal | Van Heaney | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Feb 10, 2026 | - |
| 29600621 | Cancel order request | Solved | Normal | Van Heaney | — | Amely Pacocha | Chat | shade-matchvip | 2d 1h | ●Responded | 2/5 | — | — | Jan 30, 2026 | - |
| 09799609 | Birthday gift not received | Solved | Normal | Van Heaney | — | Kaela Friesen | shade-match | 8h | ●Responded | 5/5 | — | — | Jan 16, 2026 | - | |
| 39632407 | Lost package follow-up | Solved | Normal | Van Heaney | — |  Kip Schroeder IV | appinfluencershade-match | 6h | ⊘Not fired | — | — | — | Jan 9, 2026 | - | |
| 12917652 | Return after 30-day window | Open | Normal | Van Heaney | — |  Mr. Eliza Gerhold IV | Chat | damagedreturnsvip | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 03185431 | Klarna / Afterpay split issue | Solved | Normal | Van Heaney | — | Amely Pacocha | bopisfragrance | 3h | ●Responded | 5/5 | — | — | Dec 18, 2025 | - | |
| 14468947 | App login problem | Solved | Normal | Van Heaney | — |  Miss Amber Hintz Sr. | — | 22h | ●Responded | 5/5 | — | — | Dec 15, 2025 | - | |
| 71614804 | BOPIS order cancelled at store | Solved | High | Van Heaney | — |  Vilma Gusikowski | Chat | — | 6h | ●Responded | 10/11 | — | — | Dec 11, 2025 | - |
| 51697217 | Address change after shipping | Solved | Urgent | Van Heaney | — |  Leonard Waters-Howell | Chat | shade-matchinfluencer | 4d 5h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 10941187 | Klarna / Afterpay split issue | Closed | High | Van Heaney | — |  Tommy Kuvalis | Chat | gift-card | 12h | ●Responded | 5/5 | — | — | Nov 19, 2025 | Nov 23, 2025 |
| 26182871 | Klarna / Afterpay split issue | Closed | Normal | Van Heaney | — |  Mr. Lonie Hudson | Phone | — | 3h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 1, 2025 |
| 33836556 | Order arrived damaged | Solved | Normal | Van Heaney | — |  Mr. Skyla Trantow | — | 1h | ●Responded | 4/5 | — | — | Oct 22, 2025 | - | |
| 67786105 | Allergic reaction concern | Solved | Normal | Van Heaney | — | Oscar O'Hara | Chat | — | 2d 12h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 59705912 | Question about product ingredients | Pending | Normal | Van Heaney | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 71360713 | Order arrived damaged | Closed | Normal | Van Heaney | — | Steve O'Conner | Phone | samplesfragrancebopis | 7h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 20, 2025 |
| 48952703 | Discount code not working | Solved | Normal | Van Heaney | — | Oscar O'Hara | Chat | returnsloyaltydamaged | 5h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 91819861 | Price match request | Closed | Low | Van Heaney | — | Mr. Eliza Gerhold IV | Chat | loyaltyvip | 4h | ⊘Not fired | — | — | — | Sep 27, 2025 | Sep 29, 2025 |
| 40679386 | App login problem | Solved | Low | Van Heaney | — | Mr. Lonie Hudson | Social | — | 2h | ⊘Not fired | — | — | — | Sep 25, 2025 | - |
| 61296241 | Missing items in shipment | Open | Urgent | Van Heaney | — | Mr. Skyla Trantow | Phone | returnsshade-match | - | —Skipped | — | — | — | Sep 18, 2025 | - |
| 13949470 | Lost package follow-up | Closed | Normal | Van Heaney | — | Kip Schroeder IV | Chat | — | 3h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 23, 2025 |
| 91354006 | Loyalty points not posting | Solved | Normal | Van Heaney | — | Mr. Lonie Hudson | Chat | influencerloyaltyshipping | 4h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - |
| 56389661 | Missing items in shipment | Solved | Normal | Van Heaney | — | Kaela Friesen | — | 13h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 40361410 | Order arrived damaged | Closed | Normal | Van Heaney | — | Mr. Skyla Trantow | — | 7d 12h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Aug 7, 2025 | |
| 67077821 | Shipping cost question | Solved | Normal | Van Heaney | — | Ignatius Cummerata | returnsinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 46129202 | App crashes at checkout | Solved | Low | Van Heaney | — | Eula McKenzie | bopisviprefund | 1h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 38941116 | Insider tier issue | Pending | Normal | Van Heaney | — |  Jacklyn Dare | shade-matchshippingsamples | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 13175112 | BOPIS pickup not ready | Closed | Normal | Van Heaney | — | Dr. Mandy McLaughlin | damaged | 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 22, 2025 | |
| 07579801 | App crashes at checkout | Pending | High | Van Heaney | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 41081195 | Price match request | Closed | Urgent | Van Heaney | — | Yazmin Jast | Chat | gift-card | 5h | ⊘Not fired | — | — | — | Jun 3, 2025 | Jun 10, 2025 |
| 24897212 | Wholesale order question | Solved | Normal | Van Heaney | — | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | May 26, 2025 | - | |
| 08213291 | Loyalty points not posting | Closed | Normal | Van Heaney | — | Steve O'Conner | Chat | — | 20h | ⊘Not fired | — | — | — | May 26, 2025 | Jun 2, 2025 |
| 67223509 | Restock alert for backorder | Solved | Normal | Van Heaney | — | Jacklyn Dare | shippinggift-card | 17h | ○Sent, no reply | — | — | — | May 23, 2025 | - |